Kindle Fire HD 8 not recognized by computer

[jimdeprado]

Hello!
I have been using Calibre with my Paperwhite for almost a year. My daughter got a Kindle Fire HD 8 for Christmas and I want to put some books on it. The problem is that Calibre wont recognize my kindle.

The kindle shows up in Windows Explorer and in Device Manager. I followed the steps in the sticky thread and finally went to Settings/Miscellaneous/Debug Device Detection and have posted the results below.

calibre 3.34 [64bit] embedded-python: True is64bit: True
Windows-10-10.0.17134-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.17134')
Python 2.7.12+
Windows: ('10', '10.0.17134', 'SP0', u'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: Kindle hi-res covers (0, 4, 0) && Count Pages (1, 8, 2) && FictionDB (1, 1, 0) && Manage Series (1, 2, 8) && Reading List (1, 6, 6) && Fantastic Fiction (1, 3, 0) && Goodreads (1, 3, 0)
USB devices on system:
(USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1203 devid=usb\vid_046d&pid_c52b&rev_1203&mi_01 devinst=5),
USBDevice(vendor_id=0x45e product_id=0x905 bcd=0x1 devid=usb\vid_045e&pid_0905&rev_0001&mi_00 devinst=6),
USBDevice(vendor_id=0x46d product_id=0x825 bcd=0x12 devid=usb\vid_046d&pid_0825&rev_0012&mi_02 devinst=7),
USBDevice(vendor_id=0xbc2 product_id=0xab24 bcd=0x100 devid=usb\vid_0bc2&pid_ab24&rev_0100 devinst=8),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1203 devid=usb\vid_046d&pid_c52b&rev_1203&mi_02 devinst=9),
USBDevice(vendor_id=0x45e product_id=0x902 bcd=0x4695 devid=usb\vid_045e&pid_0902&rev_4695 devinst=10),
USBDevice(vendor_id=0x1286 product_id=0x204c bcd=0x3201 devid=usb\vid_1286&pid_204c&rev_3201 devinst=11),
USBDevice(vendor_id=0x59f product_id=0x1058 bcd=0x6 devid=usb\vid_059f&pid_1058&rev_0006 devinst=12),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\vid_1949&pid_0331&rev_???? devinst=4),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1203 devid=usb\vid_046d&pid_c52b&rev_1203 devinst=13),
USBDevice(vendor_id=0x2109 product_id=0x2812 bcd=0x9080 devid=usb\vid_2109&pid_2812&rev_9080 devinst=14),
USBDevice(vendor_id=0x2109 product_id=0x2812 bcd=0x9080 devid=usb\vid_2109&pid_2812&rev_9080 devinst=15),
USBDevice(vendor_id=0x45e product_id=0x90c bcd=0x118 devid=usb\vid_045e&pid_090c&rev_0118 devinst=16),
USBDevice(vendor_id=0x45e product_id=0x903 bcd=0x4695 devid=usb\vid_045e&pid_0903&rev_4695 devinst=17),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid9d2f&rev0021 devinst=18),
USBDevice(vendor_id=0x45e product_id=0x900 bcd=0x4694 devid=usb\vid_045e&pid_0900&rev_4694 devinst=19),
USBDevice(vendor_id=0x45e product_id=0x905 bcd=0x1 devid=usb\vid_045e&pid_0905&rev_0001 devinst=20),
USBDevice(vendor_id=0x45e product_id=0x901 bcd=0x4694 devid=usb\vid_045e&pid_0901&rev_4694 devinst=21),
USBDevice(vendor_id=0x46d product_id=0x825 bcd=0x12 devid=usb\vid_046d&pid_0825&rev_0012 devinst=22),
USBDevice(vendor_id=0x5dc product_id=0xa838 bcd=0x1100 devid=usb\vid_05dc&pid_a838&rev_1100 devinst=23),
USBDevice(vendor_id=0x45e product_id=0x905 bcd=0x1 devid=usb\vid_045e&pid_0905&rev_0001&mi_03 devinst=24),
USBDevice(vendor_id=0x45e product_id=0x7c6 bcd=0x3000 devid=usb\vid_045e&pid_07c6&rev_3000 devinst=25),
USBDevice(vendor_id=0x46d product_id=0x825 bcd=0x12 devid=usb\vid_046d&pid_0825&rev_0012&mi_00 devinst=26),
USBDevice(vendor_id=0x4e6 product_id=0x5116 bcd=0x601 devid=usb\vid_04e6&pid_5116&rev_0601 devinst=27),
USBDevice(vendor_id=0x45e product_id=0x904 bcd=0x7007 devid=usb\vid_045e&pid_0904&rev_7007 devinst=28),
USBDevice(vendor_id=0x2109 product_id=0x812 bcd=0x9084 devid=usb\vid_2109&pid_0812&rev_9084 devinst=29),
USBDevice(vendor_id=0x2109 product_id=0x812 bcd=0x9084 devid=usb\vid_2109&pid_0812&rev_9084 devinst=30),
USBDevice(vendor_id=0x2109 product_id=0x2812 bcd=0x9080 devid=usb\vid_2109&pid_2812&rev_9080 devinst=31),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1203 devid=usb\vid_046d&pid_c52b&rev_1203&mi_00 devinst=32),
USBDevice(vendor_id=0x1a40 product_id=0x101 bcd=0x111 devid=usb\vid_1a40&pid_0101&rev_0111 devinst=33),
USBDevice(vendor_id=0x46d product_id=0xc216 bcd=0x300 devid=usb\vid_046d&pid_c216&rev_0300 devinst=34),
USBDevice(vendor_id=0x2109 product_id=0x812 bcd=0x9084 devid=usb\vid_2109&pid_0812&rev_9084 devinst=35))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_gener ic-&prod_usb3.0_crw___-sd&rev_1.00#201509231639&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#{f19de2f6-b8c0-11e7-897b-b4ae2bc45be2}#0000000000007e00#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\usb#vid_1949&pid_0331#g0w0t8058296f1pb#{6 ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#{f19de2eb-b8c0-11e7-897b-b4ae2bc45be2}#0000000000100000#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_0331#g0w0t8058296f1pb#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'G0W0T8058296F1PB',
'storage': [],
'type': 'media player'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{B94BC019-B8C3-11E7-8979-806E6F6E6963}': [{'netmask': u'255.255.255.255', 'broadcast': u'127.0.0.1', 'addr': u'127.0.0.1'}], '{BA9AB67A-E396-4D2C-AA30-2290405DBB4A}': [{'netmask': u'255.255.255.255', 'broadcast': u'192.168.1.179', 'addr': u'192.168.1.179'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

Any help or guidance would be appreciated.

Thanks,
Jim

[jhowell]

The calibre devices subforum would have been a better place for this question.

See this thread by another person with the same problem.

[jimdeprado]

Sorry about that! I will take a look at the post.

Jim