Nook deactivation

Daneff · 05-12-2016, 09:19 AM

My wife and I have recently had our Nooks stolen. We are in the process of receiving new ones but in the mean time how do we deactivate the stolen units? When we receive the new units we will obviously continue to download new Ebooks. Since our B&N accounts are tied to the stolen units, will the download go to those units? We have 100's of books archived in our B&N account. Will we be able to download those to our new Nooks?

Having our Nooks stolen was bad enough. But not being able to download all the previously purchased Ebooks would be extremely frustrating.

Daneff

HarryT · 05-12-2016, 09:20 AM

Please ask questions about the nook in the nook forum, to where I'm now moving this.

HarryT · 05-12-2016, 09:34 AM

Can you not deregister the device from your account at the B&N web site?

dandelioncottage · 05-12-2016, 10:04 AM

When my Nook was stolen, I called B&N to report it, and they deactivated it.

Apache · 05-12-2016, 01:07 PM

You can deactivate it from their website.
Apache

HarryT · 05-12-2016, 01:08 PM

Quote:

Originally Posted by Apache

You can deactivate it from their website.
Apache

That's what I thought was the case. Thanks.

MGlitch · 05-16-2016, 10:45 AM

You can not deregister through the website, yes there are links to 'erase and deregister' but all it does is brings up instructions on how to do so using the Nook.

Call BN support, tell them the Nooks were stolen. They can blacklist the SN of the device from buying new content, and from downloading anything new. Though chances are the thief already deregistered them and sold them. It's too easy to trace back fraudulent charges if they were to use your Nook to purchase books.

05-12-2016, 09:19 AM	#1
Daneff Junior Member Posts: 1 Karma: 10 Join Date: May 2016 Device: none	Nook deactivation My wife and I have recently had our Nooks stolen. We are in the process of receiving new ones but in the mean time how do we deactivate the stolen units? When we receive the new units we will obviously continue to download new Ebooks. Since our B&N accounts are tied to the stolen units, will the download go to those units? We have 100's of books archived in our B&N account. Will we be able to download those to our new Nooks? Having our Nooks stolen was bad enough. But not being able to download all the previously purchased Ebooks would be extremely frustrating. Daneff

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05-12-2016, 09:20 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Please ask questions about the nook in the nook forum, to where I'm now moving this.

05-12-2016, 09:34 AM	#3
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Can you not deregister the device from your account at the B&N web site?

05-12-2016, 10:04 AM	#4
dandelioncottage Abibliophobe Posts: 421 Karma: 4333638 Join Date: Dec 2010 Device: iPad Mini 2 64 gb, Nook Glowlight, iPad 4 (128 gb)	When my Nook was stolen, I called B&N to report it, and they deactivated it.

05-12-2016, 01:07 PM	#5
Apache Readaholic Posts: 5,132 Karma: 89858112 Join Date: Sep 2011 Location: South Georgia Device: Surface Pro 6 / Galaxy Tab A 8"	You can deactivate it from their website. Apache

05-16-2016, 10:45 AM	#7
MGlitch Wizard Posts: 2,840 Karma: 22003124 Join Date: Aug 2014 Device: Kobo Forma, Kobo Sage, Kobo Libra 2	You can not deregister through the website, yes there are links to 'erase and deregister' but all it does is brings up instructions on how to do so using the Nook. Call BN support, tell them the Nooks were stolen. They can blacklist the SN of the device from buying new content, and from downloading anything new. Though chances are the thief already deregistered them and sold them. It's too easy to trace back fraudulent charges if they were to use your Nook to purchase books.

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