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Old 03-20-2017, 09:58 PM   #1
cienanos
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Device: Boox N96ML
Issue with N96ML digitizer

Hi, I'm having an issue with the digitizer on my N96ML and I wanted to see if it had affected anyone else.

Very often when I start up my reader, I'll find that it is not responsive to the stylus, and what's more, the reader will act as if the stylus is tapping on a point in the lower left corner of the screen. This will usually trigger the "Library" app to open. It's basically making the reader unusable because I can't rely on it to read something when I want to.

I have installed firmware 1.8.1, and it seems like it started after I did this, but not immediately after, so I'm not sure if it's responsible.

Assuming this is a hardware issue, do I have any chance of getting this fixed? I bought it new in the US from a wholesale seller on eBay -- it came with the warranty documentation, but from reading other posts it seems like that might be useless.

Is there anything I can do to resolve this issue?

Update: wiping data/cache didn't do anything

Last edited by cienanos; 03-20-2017 at 10:08 PM.
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Old 03-21-2017, 08:30 AM   #2
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Quote:
Originally Posted by cienanos View Post
Hi, I'm having an issue with the digitizer on my N96ML and I wanted to see if it had affected anyone else.

Very often when I start up my reader, I'll find that it is not responsive to the stylus, and what's more, the reader will act as if the stylus is tapping on a point in the lower left corner of the screen. This will usually trigger the "Library" app to open. It's basically making the reader unusable because I can't rely on it to read something when I want to.

I have installed firmware 1.8.1, and it seems like it started after I did this, but not immediately after, so I'm not sure if it's responsible.

Assuming this is a hardware issue, do I have any chance of getting this fixed? I bought it new in the US from a wholesale seller on eBay -- it came with the warranty documentation, but from reading other posts it seems like that might be useless.

Is there anything I can do to resolve this issue?

Update: wiping data/cache didn't do anything
Hi, if this problem appears just occasionally, most likely there is a hardware issue (digitizer is malfunctioning) . It hardly can be fixed by software. You can try to re-flash the firmware using MFG tools, though.

You can download the package here: http://ereader-store.de/DATA/N96ML/N...625f3_user.zip

Installation instructions:
1. Start MfgTool2.exe
2. Connect your N96ML to the PC and power off your device (press power button for 8-10 seconds)
3. press Back button and Power button at the same time and keep pressing them until the HID compliant device appears in the MFG program window (ca. 4 seconds). Your device is in download mode now and the screen of the device remains unchanged.

4.Click on Start button in the program and wait for the software has been installed (3-4 minutes)

If afterwards the problem with digitizer still persists just connect Onyx directly. Onyx offers one year of manufacturers warranty and will repair your device for free. They are actually quite responsive in this matter.
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Old 03-21-2017, 08:36 AM   #3
cienanos
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I'm not sure how to contact them, though. The warranty card says to send a message to their post-sales department using a form available on their website, but I can't find that anywhere on the website.

Last edited by cienanos; 03-21-2017 at 08:38 AM.
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Old 03-21-2017, 03:52 PM   #4
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I'm not sure how to contact them, though. The warranty card says to send a message to their post-sales department using a form available on their website, but I can't find that anywhere on the website.
did you try to re-flash the firmware as I suggested?

There's actually no need to use a special form in order to contact Onyx directly. Just send an email to the sales@onyx-international.com. They will surely response to it.
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Old Yesterday, 10:23 AM   #5
cienanos
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I did reflash the firmware -- it briefly seemed like that worked, but the issue quickly came back. Hopefully I'll get some response to my email.
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