12-18-2013, 12:28 PM | #1 |
Junior Member
Posts: 4
Karma: 10
Join Date: Dec 2013
Device: Kindle Paperwhite Next Gen
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Kindle Needs Repair
Evening Just registered because I am having problems with my new Kindle Paperwhite and I was hoping y'all could please help me. The issue is: the Kindle displays a 'Your Kindle Needs Repair' screen and will not enter the home screen. Anything I can do to get into it again? It is brand new, and I have no experience in rooting so nothing was done to it.
Thank you kindly |
12-18-2013, 12:58 PM | #2 |
Grand Sorcerer
Posts: 5,018
Karma: 18018738
Join Date: Nov 2009
Location: UK
Device: Kobo Forma, Libra2, Clara 2e, Kindle PW SE & Kindle 2022
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I'd contact Amazon if I were you. If it's new they will replace it.
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12-18-2013, 12:59 PM | #3 |
Groupie
Posts: 170
Karma: 593762
Join Date: Dec 2011
Location: Mebane, NC
Device: Paperwhite, Fire 7, Fire HD 6, FireStick, Echo, Echo Dot, Echo Connect
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If it's new, then it's still under warranty. Contact Amazon and they should be able to replace it for you.
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12-18-2013, 03:07 PM | #4 | |
Treasure Seeker
Posts: 18,708
Karma: 26026435
Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
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Quote:
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12-19-2013, 10:52 AM | #5 |
Junior Member
Posts: 4
Karma: 10
Join Date: Dec 2013
Device: Kindle Paperwhite Next Gen
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Thank you all, really appreciate it. I contacted Amazon and they are sending me a replacement. Also, just thought I'd mention that I was super impressed with Amazon's customer service!
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12-19-2013, 11:17 AM | #6 |
Wizard
Posts: 3,025
Karma: 11196738
Join Date: Oct 2010
Location: Piper College
Device: Samsung A21
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And we all hope that you will be impressed by how long the kindle lasts. Mine is going on fifteen months.
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Tags |
help please, kindle, repair, thank you |
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