Broken Screen!

J. Strnad · 09-15-2010, 01:11 AM

Tonight I started to read on my Kobo and apparently the screen is broken! A two-inch square in the bottom left is blank. Restarting and resetting didn't help.

I called Kobo and they're sending me a return package. Then they'll fix it, and they'll send it back. End result: If all goes well, I'll be without my Kobo for about a month.

I have to tell you, if Kindle 3s were shipping, I'd get one. Amazon's service with overnight delivery of replacement units (as reported here on MobileRead) is sooo much better than this!

BTW, I keep my Kobo in a case and didn't drop it or abuse it in any way. I can't imagine what happened to cause the screen to break.

SameerH · 09-15-2010, 01:18 AM

There may have been some miscommunication, did they tell you they were going to repair the screen? I'd expect a straight exchange in this case.

J. Strnad · 09-15-2010, 01:27 AM

They said they were going to send me a package to return my Kobo. Then they would fix it and send it back.

SameerH · 09-15-2010, 01:34 AM

Pretty sure that's going to be a straight exchange, the rep probably mis-spoke. Drop them an email to confirm.

J. Strnad · 09-15-2010, 01:39 AM

Thanks very much for your communication, Sameer! But isn't the end result the same? I still have to wait for the return package, then send my broken unit back, then wait for a replacement, right?

SameerH · 09-15-2010, 01:49 AM

That's the process yes, however a month is much much too long. The whole process shouldn't take more than two weeks. Please email me your ticket or CEL# (shasan at kobobooks dot com) I will clear it up.

J. Strnad · 09-15-2010, 02:02 AM

Thank you...I'll email you!

Meanwhile, I'll attempt to attach a photo of the screen.

timlegge · 09-15-2010, 06:31 AM

Quote:

Originally Posted by SameerH

That's the process yes, however a month is much much too long. The whole process shouldn't take more than two weeks. Please email me your ticket or CEL# (shasan at kobobooks dot com) I will clear it up.

I agree. My return box arrived in a day or so. I sent the kobo and received a replacement in less than a week.

J. Strnad · 09-15-2010, 11:25 AM

I hope it works out that way! Not only am I already jonesing for my Kobo, but I have a library book on it that I'll have to return soon!

Xanthe · 09-15-2010, 03:06 PM

Don't library books just expire?

J. Strnad · 09-15-2010, 10:41 PM

Quote:

Originally Posted by Xanthe

Don't library books just expire?

Yeah, that's the problem. I'd like to actually read it before it goes away!

Xanthe · 09-17-2010, 08:41 PM

Oh, okay. I thought that you meant that you wouldn't be credited with returning it, for some reason.

J. Strnad · 09-17-2010, 10:07 PM

Day Three came and went with no replacement Kobo or return package. Unfortunately now we've hit the weekend so it's bound to be closer to a week before anything arrives.

Luckily I'm working a twelve-hour day Saturday and I do have paper books to read.

SameerH · 09-17-2010, 11:23 PM

Quote:

Originally Posted by J. Strnad

Day Three came and went with no replacement Kobo or return package. Unfortunately now we've hit the weekend so it's bound to be closer to a week before anything arrives.

Luckily I'm working a twelve-hour day Saturday and I do have paper books to read.

I'm looking into it... will let you know.

J. Strnad · 09-18-2010, 11:41 PM

Thank you. I appreciate the effort!

Jan

09-15-2010, 01:11 AM	#1
J. Strnad Guru Posts: 915 Karma: 3438164 Join Date: Feb 2009 Device: Kobo, Kindle 3, Paperwhite	Broken Screen! Tonight I started to read on my Kobo and apparently the screen is broken! A two-inch square in the bottom left is blank. Restarting and resetting didn't help. I called Kobo and they're sending me a return package. Then they'll fix it, and they'll send it back. End result: If all goes well, I'll be without my Kobo for about a month. I have to tell you, if Kindle 3s were shipping, I'd get one. Amazon's service with overnight delivery of replacement units (as reported here on MobileRead) is sooo much better than this! BTW, I keep my Kobo in a case and didn't drop it or abuse it in any way. I can't imagine what happened to cause the screen to break.

09-15-2010, 02:02 AM	#7
J. Strnad Guru Posts: 915 Karma: 3438164 Join Date: Feb 2009 Device: Kobo, Kindle 3, Paperwhite	Thank you...I'll email you! Meanwhile, I'll attempt to attach a photo of the screen. Attached Thumbnails

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
K3 screen broken	ChaseKR	Amazon Kindle	30	09-28-2010 07:20 AM
Screen broken	Skyhigh	iRiver Story	2	05-02-2010 05:31 AM
Broken Screen	jgaiser	Amazon Kindle	4	12-22-2009 12:13 AM
broken screen. is there a program that skims off top one inch of screen?	pennpin	Sony Reader	5	08-19-2009 05:42 PM
Broken Screen	JRAWKER	Sony Reader	2	04-21-2007 07:02 PM

09-15-2010, 01:18 AM	#2
SameerH Product Manager Posts: 487 Karma: 590887 Join Date: May 2010 Location: Toronto Device: Kobo Aura H2O	There may have been some miscommunication, did they tell you they were going to repair the screen? I'd expect a straight exchange in this case.

09-15-2010, 01:27 AM	#3
J. Strnad Guru Posts: 915 Karma: 3438164 Join Date: Feb 2009 Device: Kobo, Kindle 3, Paperwhite	They said they were going to send me a package to return my Kobo. Then they would fix it and send it back.

09-15-2010, 01:34 AM	#4
SameerH Product Manager Posts: 487 Karma: 590887 Join Date: May 2010 Location: Toronto Device: Kobo Aura H2O	Pretty sure that's going to be a straight exchange, the rep probably mis-spoke. Drop them an email to confirm.

09-15-2010, 01:39 AM	#5
J. Strnad Guru Posts: 915 Karma: 3438164 Join Date: Feb 2009 Device: Kobo, Kindle 3, Paperwhite	Thanks very much for your communication, Sameer! But isn't the end result the same? I still have to wait for the return package, then send my broken unit back, then wait for a replacement, right?

09-15-2010, 01:49 AM	#6
SameerH Product Manager Posts: 487 Karma: 590887 Join Date: May 2010 Location: Toronto Device: Kobo Aura H2O	That's the process yes, however a month is much much too long. The whole process shouldn't take more than two weeks. Please email me your ticket or CEL# (shasan at kobobooks dot com) I will clear it up.

09-15-2010, 11:25 AM	#9
J. Strnad Guru Posts: 915 Karma: 3438164 Join Date: Feb 2009 Device: Kobo, Kindle 3, Paperwhite	I hope it works out that way! Not only am I already jonesing for my Kobo, but I have a library book on it that I'll have to return soon!

09-15-2010, 03:06 PM	#10
Xanthe Plan B Is Now In Force Posts: 1,882 Karma: 8086979 Join Date: Jan 2010 Location: Surebleak Device: Aluratek,Sony 350/T1,Pandigital,eBM 911,Nook HD/HD+,Fire HDX 7/8.9,PW2	Don't library books just expire?

09-17-2010, 08:41 PM	#12
Xanthe Plan B Is Now In Force Posts: 1,882 Karma: 8086979 Join Date: Jan 2010 Location: Surebleak Device: Aluratek,Sony 350/T1,Pandigital,eBM 911,Nook HD/HD+,Fire HDX 7/8.9,PW2	Oh, okay. I thought that you meant that you wouldn't be credited with returning it, for some reason.

09-17-2010, 10:07 PM	#13
J. Strnad Guru Posts: 915 Karma: 3438164 Join Date: Feb 2009 Device: Kobo, Kindle 3, Paperwhite	Day Three came and went with no replacement Kobo or return package. Unfortunately now we've hit the weekend so it's bound to be closer to a week before anything arrives. Luckily I'm working a twelve-hour day Saturday and I do have paper books to read.

09-18-2010, 11:41 PM	#15
J. Strnad Guru Posts: 915 Karma: 3438164 Join Date: Feb 2009 Device: Kobo, Kindle 3, Paperwhite	Thank you. I appreciate the effort! Jan

Advert

Advert