Kindle Appears to have Died :-(

andavane · 09-05-2010, 12:53 PM

I was downloading a sample, and continuing to go through the Kindle Store. Then it froze. I kept the slider button across to the right (It went green).

Started to reboot. Halfway done, and it froze again, then the screen went blank.
Charged it on the mains for several hours - nothing on the screen.

Plugged into PC: Nothing picked up.

I think it's had its chips

Tiersten · 09-05-2010, 12:55 PM

You tried resetting the Kindle again? Slide and hold the power button for 15 seconds and then release.

babyd · 09-05-2010, 12:56 PM

I would let it charge a few more hours, then try just turning it on, if that fails try another reset. If still no luck give Kindle CS a call, they will sort it for you

andavane · 09-05-2010, 01:07 PM

Thanks folfs!
Sliding the button ad holding it hasn't worked. It's charging now.
It worries me that when plugged in, the screen is quite blank.
The orange charging light is on though!

I'm keeping my fingers crossed.

And I was sooooo, loving it!

andavane · 09-05-2010, 01:45 PM

It charged until the light turned green.

Still not a dicky bird.

I thonk it's a goner.
Calling CS tomorrow.

Ajax · 09-05-2010, 02:00 PM

CS works Sundays, no need to wait for a weekday.

When I dropped my K2 I called them at 9:30 on a Sunday night and they shipped out a replacement right away.

Josieb1 · 09-05-2010, 02:08 PM

Quote:

You tried resetting the Kindle again? Slide and hold the power button for 15 seconds and then release.

Kindle support work 24/7, thats what they told me. The same thing happened to me, I think the Kindle can't do multiple things at once. I was told by KS to hold the slider back for 20 seconds, and then leave it 10 seconds and the Kindle would flash a bit and then restart.

It worked for me.

babyd · 09-05-2010, 02:29 PM

yeah try another reset, holding longer now its charged, worth a final try .

Good Luck!!

babyd · 09-05-2010, 02:30 PM

oh and make sure its unplugged when you reset as it wont work while plugged in

andavane · 09-05-2010, 03:11 PM

To everybody

(After recharge + green light, I held slider over for 20 seconds, then released and waited)

pen_sq · 09-05-2010, 03:48 PM

One other possibility is to hold the switch for 20s to power it off, and then plug it into your PC. Flip the switch again to make sure it tries to turn on, and maybe it'll start up as a USB drive before it scans some fatally corrupted file. At which point, you could give the Kindle a nice clean format, and redownload your books.

TheKindleWorm · 09-05-2010, 04:06 PM

Quote:

Originally Posted by pen_sq

One other possibility is to hold the switch for 20s to power it off, and then plug it into your PC. Flip the switch again to make sure it tries to turn on, and maybe it'll start up as a USB drive before it scans some fatally corrupted file. At which point, you could give the Kindle a nice clean format, and redownload your books.

Yes this exact thing happened with my Sony Reader where there was indeed a corrupted file. I actually ended up deleting the file in frustration (not recommending you do this but I really thought the device was totally dead anyway) and I did get it to work again - before selling it not long after because the constant crashes did my head in. At least Amazon are working on a fix for the restarts and freezes etc.

Anyway I hope you get the problem resolved quickly.

sirmaru · 09-05-2010, 04:08 PM

Quote:

Originally Posted by andavane

It charged until the light turned green.

Still not a dicky bird.

I thonk it's a goner.
Calling CS tomorrow.

Go to the Amazon help site. Key in your phone number and they call you back immediately.

Mine went into continuous resets every time I turned it on I had taken it for a long walk and the motion killled it. After it was stable it worked fine.

However, the purpose of this gadget is to use it WHILE TRAVELING. It has to take motion.

I contacted Amazon and they are sending me a replacement with one day shipping.

THANK YOU AMAZON !

For anyone else with a new K3 WiFi these are my Lot attributes:

First 10 digits of serial number: B008A0A003
Software version: Kindle 3.0 (515460094)

However, this problem could be random in all lots as well.

Ben Thornton · 09-06-2010, 03:41 AM

I've had the worrying appearance of being bricked twice (and innumerable crash-reboots). It seems that this firmware has something very flaky in it - which is unfortunate given how stable the previous releases were. I've had to do long reset twice. You have to hold the button until the LED winks, then wait a bit more, release, and you should see the eink screen flash. If not, try it again.

Hopefully, they will be prompt in fixing this.

pboss · 09-06-2010, 09:23 AM

Based on the emoticon in his last post I think he's got it sorted out and an update is pending.

09-05-2010, 12:53 PM	#1
andavane Zealot Posts: 120 Karma: 20 Join Date: Sep 2008 Location: UK Device: Kindle Keyboard, + Wifi, Kindle Paperwhite, Kobo Mini, Sony PRS-T2	Kindle Appears to have Died :-( I was downloading a sample, and continuing to go through the Kindle Store. Then it froze. I kept the slider button across to the right (It went green). Started to reboot. Halfway done, and it froze again, then the screen went blank. Charged it on the mains for several hours - nothing on the screen. Plugged into PC: Nothing picked up. I think it's had its chips

09-05-2010, 01:45 PM	#5
andavane Zealot Posts: 120 Karma: 20 Join Date: Sep 2008 Location: UK Device: Kindle Keyboard, + Wifi, Kindle Paperwhite, Kobo Mini, Sony PRS-T2	Dead Kindle ~ Update It charged until the light turned green. Still not a dicky bird. I thonk it's a goner. Calling CS tomorrow.

09-05-2010, 03:11 PM	#10
andavane Zealot Posts: 120 Karma: 20 Join Date: Sep 2008 Location: UK Device: Kindle Keyboard, + Wifi, Kindle Paperwhite, Kobo Mini, Sony PRS-T2	To everybody (After recharge + green light, I held slider over for 20 seconds, then released and waited) Last edited by andavane; 09-05-2010 at 03:14 PM.

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09-05-2010, 12:55 PM	#2
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	You tried resetting the Kindle again? Slide and hold the power button for 15 seconds and then release.

09-05-2010, 12:56 PM	#3
babyd Addict Posts: 384 Karma: 1567 Join Date: Jul 2008 Location: UK Device: Sony:505, 600, 350, 650, Kindle 3 & PW, Kobo Mini & Aura HD	I would let it charge a few more hours, then try just turning it on, if that fails try another reset. If still no luck give Kindle CS a call, they will sort it for you

09-05-2010, 01:07 PM	#4
andavane Zealot Posts: 120 Karma: 20 Join Date: Sep 2008 Location: UK Device: Kindle Keyboard, + Wifi, Kindle Paperwhite, Kobo Mini, Sony PRS-T2	Thanks folfs! Sliding the button ad holding it hasn't worked. It's charging now. It worries me that when plugged in, the screen is quite blank. The orange charging light is on though! I'm keeping my fingers crossed. And I was sooooo, loving it!

09-05-2010, 02:00 PM	#6
Ajax Addict Posts: 386 Karma: 17083352 Join Date: Feb 2009 Location: Texas Device: K4 Touch, Kindle Fire, HP Touchpad	CS works Sundays, no need to wait for a weekday. When I dropped my K2 I called them at 9:30 on a Sunday night and they shipped out a replacement right away.

09-05-2010, 02:29 PM	#8
babyd Addict Posts: 384 Karma: 1567 Join Date: Jul 2008 Location: UK Device: Sony:505, 600, 350, 650, Kindle 3 & PW, Kobo Mini & Aura HD	yeah try another reset, holding longer now its charged, worth a final try . Good Luck!!

09-05-2010, 02:30 PM	#9
babyd Addict Posts: 384 Karma: 1567 Join Date: Jul 2008 Location: UK Device: Sony:505, 600, 350, 650, Kindle 3 & PW, Kobo Mini & Aura HD	oh and make sure its unplugged when you reset as it wont work while plugged in

09-05-2010, 03:48 PM	#11
pen_sq Enthusiast Posts: 23 Karma: 10 Join Date: Aug 2010 Device: none	One other possibility is to hold the switch for 20s to power it off, and then plug it into your PC. Flip the switch again to make sure it tries to turn on, and maybe it'll start up as a USB drive before it scans some fatally corrupted file. At which point, you could give the Kindle a nice clean format, and redownload your books.

09-06-2010, 03:41 AM	#14
Ben Thornton Guru Posts: 900 Karma: 779635 Join Date: Jan 2010 Location: UK Device: Kindle 3, iPad 2 (but not for e-books)	I've had the worrying appearance of being bricked twice (and innumerable crash-reboots). It seems that this firmware has something very flaky in it - which is unfortunate given how stable the previous releases were. I've had to do long reset twice. You have to hold the button until the LED winks, then wait a bit more, release, and you should see the eink screen flash. If not, try it again. Hopefully, they will be prompt in fixing this.

09-06-2010, 09:23 AM	#15
pboss Evangelist Posts: 408 Karma: 646 Join Date: Mar 2009 Device: none	Based on the emoticon in his last post I think he's got it sorted out and an update is pending.

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