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Old 07-03-2018, 03:57 AM   #1
Thasaidon
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Sigil Closing Unexpectedly

Hi

This last couple of days Sigil has been closing unexpectedly much, much more often than normal. It has only done this very occasionally in the past.

I do not know if it is the books I am currently editing or something else.

I am on Windows 7, Sigil v0.9.9

Here is the error message

Spoiler:

Application Name: Sigil.exe
Application Version: 0.9.9.0
Application Timestamp: 5a3c2e1c
Fault Module Name: Sigil.exe
Fault Module Version: 0.9.9.0
Fault Module Timestamp: 5a3c2e1c
Exception Code: c0000005
Exception Offset: 0000000000174fc1
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 2057
Additional Information 1: 552b
Additional Information 2: 552bd4762e9624980976b9300e0aac63
Additional Information 3: e9ae
Additional Information 4: e9ae5f6b6a7d77d4d9d81292b2a07123



Could someone advise me please.
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Old 07-03-2018, 04:45 AM   #2
Doitsu
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This is most likely a Windows issue. Try the following general purpose solutions:

1. Check your hard drive(s) for errors.

2. Use CCleaner (or a similar tool) to empty your temp folder. (If you don't want to install CCleaner, press Windows+R, enter %temp% and click OK to display the temp folder.)

3. Install the latest Windows 7 updates.
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Old 07-03-2018, 07:34 AM   #3
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Disk Cleanup will remove old stuff from temp. On Win 10 press WinKey+S, type disk and it should show in results list. Otherwise its in Windows Admin Tools.

Also, if it's repeatable try Safe Mode - could be a 3rd party program sticking its oar in.

BR
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Old 07-03-2018, 08:08 AM   #4
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We've fixed a lot of crashing scenarios (including the recent spate of them related to deleting things with the Reports dialog open) since the last release. It's possible you're unknowingly running into one of those situations.
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Old 07-03-2018, 08:49 PM   #5
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Quote:
Originally Posted by Doitsu View Post
This is most likely a Windows issue. Try the following general purpose solutions:

1. Check your hard drive(s) for errors.

2. Use CCleaner (or a similar tool) to empty your temp folder. (If you don't want to install CCleaner, press Windows+R, enter %temp% and click OK to display the temp folder.)

3. Install the latest Windows 7 updates.


1. Will give this a a try.

2. I use a similar tool to CC regularly

3. I already have the latest windows updates installed.

Thanks for the suggestions.
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Old 07-03-2018, 08:53 PM   #6
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Quote:
Originally Posted by BetterRed View Post
Also, if it's repeatable try Safe Mode - could be a 3rd party program sticking its oar in.

BR
I have not installed any new software recently but will give it a try.

Thanks.
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Old 07-03-2018, 09:00 PM   #7
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Quote:
Originally Posted by DiapDealer View Post
We've fixed a lot of crashing scenarios (including the recent spate of them related to deleting things with the Reports dialog open) since the last release. It's possible you're unknowingly running into one of those situations.
Hi

Thanks for the info. Judging by how I use Sigil it is likely that it may be due to one of the above. That is if it was not due to the state of the books I was editing. They were in a bit of a state.

I will investigate further.

Thanks.
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