Classic Nook Extended Protection

andrea t · 11-21-2009, 06:56 PM

For those that ordered the Nook, did you get the "extra protection" for $69 for 2 years? Worth it or a waste? Thanks for your feedback!

espo56 · 11-21-2009, 07:09 PM

I purchased the Nook and added the protection. It's well worth it since it covers accidental damage if you drop it.

Musicman · 11-21-2009, 07:11 PM

Quote:

Originally Posted by andrea t

For those that ordered the Nook, did you get the "extra protection" for $69 for 2 years? Worth it or a waste? Thanks for your feedback!

I think most of those extra protection plans are more or less a scam, since there usually is a year warrenty period on most items (I am not sure what the nook is).

Anyway, at one third the cost of the device I did not get it...

pwalker8 · 11-22-2009, 04:13 PM

No I didn't. I did order a cover for it though, to protect it. I've bought three ebook devices so far and never had a problem with any of my devices. Getting a cover and using it really helps against drops and getting banged around in a knapsack.

terekkincaid · 11-22-2009, 04:38 PM

Those accidental damage things are usually not worth it. What the large print giveth, the fine print taketh away. Usually it's something like: Covers damage due to falls (except when it falls and actually gets damaged). Covers damage due to spills (warranty is void if liquid is found inside the unit). It can be very infuriating.

juj1n · 11-22-2009, 11:27 PM

I actually just cancelled my protection plan.

Connallmac · 11-23-2009, 11:07 AM

I bought a warranty like this a few years ago from Best Buy when purchasing a SanDisk mp3 player and it turned out to be well worth the money. I broke the device and they had me send it in and then sent me back a Best Buy gift card with the original purchase price of the player on it. It turned out to be a very good deal for me.

kindlekitten · 11-23-2009, 01:40 PM

or look at it this way....

if you buy it you won't need it, if you don't you will. isn't that the way it works with everything else?

Copynik · 11-25-2009, 03:36 PM

I've opted not to get the the extended warranty. And from what I've read online, it is now too late to change my mind anyway. If I do decide to get one, I'll purchase a plan from Square Trade, which is more affordable. I've read good things about ST, and their price seems much fairer.

As for the Best Buy extended plan that someone mentioned, I had my own experience with that. My digital camera died and they tried very hard NOT to honor the warranty and blame it on user error. I had to literally cause a scene in the store that lasted a good 45 mins (an Oscar-winning performance if I do say so myself) in order to get them to replace the camera and I'm convinced they did it just to get rid of me. I'll never buy one of those BB warranties again.

Connallmac · 11-25-2009, 10:04 PM

Quote:

Originally Posted by Copynik

As for the Best Buy extended plan that someone mentioned, I had my own experience with that. My digital camera died and they tried very hard NOT to honor the warranty and blame it on user error. I had to literally cause a scene in the store that lasted a good 45 mins (an Oscar-winning performance if I do say so myself) in order to get them to replace the camera and I'm convinced they did it just to get rid of me. I'll never buy one of those BB warranties again.

I'm sorry to hear that you had such a bad experience with their warranty. When I used mine I dealt entirely with the folks at their service center via their 800 number. They were gracious and did not seem too concerned over whether the damage was user error or not.

gilgomez · 11-26-2009, 11:29 AM

I preordered my Nook along with the service warranty simply because I learned from my son's Ipods screen issues (and my long history of PDA's), that screens sometimes crap out or the units get dropped and the screens get damaged. Since I am an advid reader I know this device will be coming along for the daily ride in my cluttered purse and yes, I will add a cover but probably from a competitor of B&N.

Regarding the scene at Best Buy, again I refer to my son's Iphones (yes, the teenager killed a couple of Ipods) and I am glad I made him save to purchase his own and he went ahead and bought the service warranty. He got lucky twice in that when the screens were not repairable, Best Buy replaced his ipod with a newer nicer model. He also had an issue with a DSLR camera (also purchased at BB) and then I made the scene at the front desk when they started giving him the runaround. Boy was I glad I made the show and demanded to see the manager because they were a pain and very rude to the kid (my son was mortified but grateful mom stepped in!) but they honored his service warranty and fixxed a quirky issue with his expensive camera. Again, his savings and he bought the warranty for which he was greatly relieved.

Just a different experience here and although I hate dishing out that extra cash, I prefer the peace of mind.

Happy Thanksgiving!

HorridRedDog · 11-26-2009, 02:38 PM

RE: Best Buy

I bought my wife a GPS unit (& warranty) there. When it went bad they gave her a lot of grief and would not honor it. I did get them to give me credit to buy another one, but consider thier warranty to be a very Bad Buy.

Other than that I have no problem buying from them. Just NOT their warranty.

B&N's warranty? Anyone out there with such experiance?

scveteran · 11-28-2009, 03:35 AM

Quote:

Originally Posted by Musicman

I think most of those extra protection plans are more or less a scam, since there usually is a year warrenty period on most items (I am not sure what the nook is).

Anyway, at one third the cost of the device I did not get it...

A regular one year warranty would not cover accidental damage. If you drop it and it doesn't work, you are out of luck.

For me, having accident protection would be great. Since I have almost no feeling in my fingers, it is real easy to drop things. I also have seizures that could cause the device to be damaged.

One thought though. Many credit cards carry insurance that extends your warranty.

scveteran · 11-28-2009, 03:41 AM

Quote:

Originally Posted by gilgomez

I preordered my Nook along with the service warranty simply because I learned from my son's Ipods screen issues (and my long history of PDA's), that screens sometimes crap out or the units get dropped and the screens get damaged. Since I am an advid reader I know this device will be coming along for the daily ride in my cluttered purse and yes, I will add a cover but probably from a competitor of B&N.

Regarding the scene at Best Buy, again I refer to my son's Iphones (yes, the teenager killed a couple of Ipods) and I am glad I made him save to purchase his own and he went ahead and bought the service warranty. He got lucky twice in that when the screens were not repairable, Best Buy replaced his ipod with a newer nicer model. He also had an issue with a DSLR camera (also purchased at BB) and then I made the scene at the front desk when they started giving him the runaround. Boy was I glad I made the show and demanded to see the manager because they were a pain and very rude to the kid (my son was mortified but grateful mom stepped in!) but they honored his service warranty and fixxed a quirky issue with his expensive camera. Again, his savings and he bought the warranty for which he was greatly relieved.

Just a different experience here and although I hate dishing out that extra cash, I prefer the peace of mind.

Happy Thanksgiving!

We paid extra for the insurance my daughter has on her phone with Verizon. After all my family has really bad luck, and she is a teenager. In the last 22 months, they have replaced the phone 7 times. This is far more than I would have thought that a phone company would do. So I am happy with that. They at least honor their warranties.

abookreader · 11-28-2009, 07:49 AM

I haven't bought a nook but I did check with Square Trade when I was researching. The will cover it for 3 years w/ accidental damage for around $45 if you have a 20% off code which are almost always available. Right now there is a 40% off code floating around if you google for it.

11-21-2009, 06:56 PM	#1
andrea t Member Posts: 20 Karma: 10 Join Date: Nov 2009 Device: none	Nook Extended Protection For those that ordered the Nook, did you get the "extra protection" for $69 for 2 years? Worth it or a waste? Thanks for your feedback!

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11-21-2009, 07:09 PM	#2
espo56 espo56 Posts: 3 Karma: 10 Join Date: Nov 2009 Location: Central New Jersey Device: The Nook	I purchased the Nook and added the protection. It's well worth it since it covers accidental damage if you drop it.

11-22-2009, 04:13 PM	#4
pwalker8 Grand Sorcerer Posts: 7,195 Karma: 70314280 Join Date: Dec 2006 Location: Atlanta, GA Device: iPad Pro, iPad mini, Kobo Aura, Amazon paperwhite, Sony PRS-T2	No I didn't. I did order a cover for it though, to protect it. I've bought three ebook devices so far and never had a problem with any of my devices. Getting a cover and using it really helps against drops and getting banged around in a knapsack.

11-22-2009, 04:38 PM	#5
terekkincaid Connoisseur Posts: 58 Karma: 196 Join Date: Oct 2009 Device: nook	Those accidental damage things are usually not worth it. What the large print giveth, the fine print taketh away. Usually it's something like: Covers damage due to falls (except when it falls and actually gets damaged). Covers damage due to spills (warranty is void if liquid is found inside the unit). It can be very infuriating.

11-22-2009, 11:27 PM	#6
juj1n Connoisseur Posts: 95 Karma: 350 Join Date: Sep 2009 Device: Lots!	I actually just cancelled my protection plan.

11-23-2009, 11:07 AM	#7
Connallmac Transplanted NYer Posts: 455 Karma: 520286 Join Date: May 2009 Location: Eastern IN Device: Kindle Fire HD 8.9", Kindle Fire HD 7", Kindle Touch	I bought a warranty like this a few years ago from Best Buy when purchasing a SanDisk mp3 player and it turned out to be well worth the money. I broke the device and they had me send it in and then sent me back a Best Buy gift card with the original purchase price of the player on it. It turned out to be a very good deal for me.

11-23-2009, 01:40 PM	#8
kindlekitten Professional Adventuress Posts: 13,368 Karma: 50260224 Join Date: Sep 2009 Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!) Device: Kindle, the original! Times Two! and gifting an International Kindle	or look at it this way.... if you buy it you won't need it, if you don't you will. isn't that the way it works with everything else?

11-25-2009, 03:36 PM	#9
Copynik Member Posts: 20 Karma: 10 Join Date: Nov 2009 Location: NJ, USA Device: nook	I've opted not to get the the extended warranty. And from what I've read online, it is now too late to change my mind anyway. If I do decide to get one, I'll purchase a plan from Square Trade, which is more affordable. I've read good things about ST, and their price seems much fairer. As for the Best Buy extended plan that someone mentioned, I had my own experience with that. My digital camera died and they tried very hard NOT to honor the warranty and blame it on user error. I had to literally cause a scene in the store that lasted a good 45 mins (an Oscar-winning performance if I do say so myself) in order to get them to replace the camera and I'm convinced they did it just to get rid of me. I'll never buy one of those BB warranties again.

11-26-2009, 11:29 AM	#11
gilgomez Member Posts: 10 Karma: 10 Join Date: Nov 2009 Device: Nook	I preordered my Nook along with the service warranty simply because I learned from my son's Ipods screen issues (and my long history of PDA's), that screens sometimes crap out or the units get dropped and the screens get damaged. Since I am an advid reader I know this device will be coming along for the daily ride in my cluttered purse and yes, I will add a cover but probably from a competitor of B&N. Regarding the scene at Best Buy, again I refer to my son's Iphones (yes, the teenager killed a couple of Ipods) and I am glad I made him save to purchase his own and he went ahead and bought the service warranty. He got lucky twice in that when the screens were not repairable, Best Buy replaced his ipod with a newer nicer model. He also had an issue with a DSLR camera (also purchased at BB) and then I made the scene at the front desk when they started giving him the runaround. Boy was I glad I made the show and demanded to see the manager because they were a pain and very rude to the kid (my son was mortified but grateful mom stepped in!) but they honored his service warranty and fixxed a quirky issue with his expensive camera. Again, his savings and he bought the warranty for which he was greatly relieved. Just a different experience here and although I hate dishing out that extra cash, I prefer the peace of mind. Happy Thanksgiving!

11-26-2009, 02:38 PM	#12
HorridRedDog Addict Posts: 322 Karma: 1592 Join Date: Nov 2009 Device: PRS-600 EB-1150	RE: Best Buy I bought my wife a GPS unit (& warranty) there. When it went bad they gave her a lot of grief and would not honor it. I did get them to give me credit to buy another one, but consider thier warranty to be a very Bad Buy. Other than that I have no problem buying from them. Just NOT their warranty. B&N's warranty? Anyone out there with such experiance?

11-28-2009, 07:49 AM	#15
abookreader Wizard Posts: 1,516 Karma: 2567610 Join Date: Oct 2009 Device: Kindles - Keyboard, Fire, 2-US, iPhone, iPAD	I haven't bought a nook but I did check with Square Trade when I was researching. The will cover it for 3 years w/ accidental damage for around $45 if you have a 20% off code which are almost always available. Right now there is a 40% off code floating around if you google for it.