Keyboard letter fading? (k3)

Barty · 10-08-2010, 06:58 PM

My graphite k3 is about 3 weeks old and the letter T is partly rubbed off. Is this a common problem?

Bummer, because I so plan to sell it when the k4 comes out.

Bittybye · 10-08-2010, 07:54 PM

Quote:

Originally Posted by Barty

My graphite k3 is about 3 weeks old and the letter T is partly rubbed off. Is this a common problem?

Bummer, because I so plan to sell it when the k4 comes out.

I have the same problem with the letter "s" it came like that. I'm worried as time goes on that the letters will rub off and I won't know which letter is which.

Any ideas on how to prevent further rubbing off?

Anarel · 10-08-2010, 07:57 PM

No way to prevent it.

My graphite k3 (3g+wifi) had the same issue. Call Amazon and they'll send you a replacement. Got mine the next day.

TheKindleWorm · 10-09-2010, 01:40 AM

Are you all totally sure that the letters are really rubbing off? Have you tried carefully cleaning the letters say with a damp cotton bud to make sure it isn't dirt hiding the letter underneath?

I only ask because I've read a few threads where it turned out that the letters were not "rubbing off" at all and were in fact just a little dirty.

Piper_ · 10-09-2010, 01:50 AM

Quote:

Originally Posted by TheKindleWorm

Are you all totally sure that the letters are really rubbing off? Have you tried carefully cleaning the letters say with a damp cotton bud to make sure it isn't dirt hiding the letter underneath?

I only ask because I've read a few threads where it turned out that the letters were not "rubbing off" at all and were in fact just a little dirty.

Really? eww lol

I haven't seen those, but I have read many threads where it's been reported and discussed and really was a problem.

Amazon confirmed it as a known issue last week, and said it was a batch that didn't get the proper sealant.

So after making sure it isn't grime, I'd definitely return it.

Barty · 10-09-2010, 02:09 AM

I scrubbed it like cinderella. I don't think it's grime. I don't know if i want to return it for this.

flandroid · 10-09-2010, 09:52 AM

Quote:

Originally Posted by Barty

I scrubbed it like cinderella. I don't think it's grime. I don't know if i want to return it for this.

If it helps your decision at all, and considering you plan on selling the K3 when you replace it with the next generation, Amazon will ship you a new one quickly without your having to send this one back immediately. It's a defect, and you're already seeing some wear; it's only likely to get worse.

The replacement process is fairly painless.

Anarel · 10-09-2010, 10:40 AM

Quote:

Originally Posted by Piper_

Really? eww lol

I haven't seen those, but I have read many threads where it's been reported and discussed and really was a problem.

Amazon confirmed it as a known issue last week, and said it was a batch that didn't get the proper sealant.

So after making sure it isn't grime, I'd definitely return it.

Where did Amazon confirm it was a known issue? Last thread I read, everyone on it was stating the Kindle CS hadn't a clue it was happening.

JSWolf · 10-09-2010, 11:16 AM

Quote:

Originally Posted by Barty

I scrubbed it like cinderella. I don't think it's grime. I don't know if i want to return it for this.

The value will drop if you don't replace it and when you got to sell it, you will get less for it. Do you really want that?

Piper_ · 10-09-2010, 01:50 PM

Quote:

Originally Posted by Anarel

Where did Amazon confirm it was a known issue? Last thread I read, everyone on it was stating the Kindle CS hadn't a clue it was happening.

The report is over in the Amazon forum, I first saw it about a week or two ago.

There are likely to be other CS who still don't confirm it, like there are with the other things that CS has confirmed. That lack of internal communication has been a pattern since the rollout.

jdspencer · 10-09-2010, 02:48 PM

I have several keys that show this. What guarantee is there that the replacement won't have the same problem?

TheKindleWorm · 10-09-2010, 03:04 PM

Quote:

Originally Posted by jdspencer

I have several keys that show this. What guarantee is there that the replacement won't have the same problem?

There is no guarantee - you could possibly be unlucky twice but I would hope your replacement would be from a different and better batch. Mine doesn't have this issue at all and I suspect most people don't else we'd have many more complaints comng through.

jdspencer · 10-09-2010, 03:10 PM

I'm just going to wait until the letters are completely gone before I call for a replacement. I'm assuming I can wait through the first year of the warranty.

I wonder if they can tell which batch of K3s have this problem? Maybe through the serial number?

loveangel · 10-09-2010, 03:18 PM

have the same problem with letter s

curstpriest · 10-10-2010, 05:55 AM

when my DX came the U key was partly rubbed off

its qwerty, so honestly, if you don't know it by now you should probably shoot yourself

10-08-2010, 06:58 PM	#1
Barty doofus Posts: 2,524 Karma: 13088847 Join Date: Sep 2010 Device: Kobo Libra 2, Kindle Voyage	Keyboard letter fading? (k3) My graphite k3 is about 3 weeks old and the letter T is partly rubbed off. Is this a common problem? Bummer, because I so plan to sell it when the k4 comes out.

10-09-2010, 03:10 PM	#13
jdspencer Member Posts: 11 Karma: 10 Join Date: Oct 2010 Location: Binghamton, NY USA Device: Kindle 3	I'm just going to wait until the letters are completely gone before I call for a replacement. I'm assuming I can wait through the first year of the warranty. I wonder if they can tell which batch of K3s have this problem? Maybe through the serial number? Last edited by jdspencer; 10-09-2010 at 03:12 PM.

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10-08-2010, 07:57 PM	#3
Anarel Evangelist Posts: 424 Karma: 61399 Join Date: Dec 2009 Device: K1, GKDX, K3	No way to prevent it. My graphite k3 (3g+wifi) had the same issue. Call Amazon and they'll send you a replacement. Got mine the next day.

10-09-2010, 01:40 AM	#4
TheKindleWorm Guru Posts: 860 Karma: 177868 Join Date: Aug 2010 Location: East Anglia UK Device: Kindle 3G, iPhone 3G, iPod 4G, PB 360, Sony 600 sold, Kindle 2i sold	Are you all totally sure that the letters are really rubbing off? Have you tried carefully cleaning the letters say with a damp cotton bud to make sure it isn't dirt hiding the letter underneath? I only ask because I've read a few threads where it turned out that the letters were not "rubbing off" at all and were in fact just a little dirty.

10-09-2010, 02:09 AM	#6
Barty doofus Posts: 2,524 Karma: 13088847 Join Date: Sep 2010 Device: Kobo Libra 2, Kindle Voyage	I scrubbed it like cinderella. I don't think it's grime. I don't know if i want to return it for this.

10-09-2010, 02:48 PM	#11
jdspencer Member Posts: 11 Karma: 10 Join Date: Oct 2010 Location: Binghamton, NY USA Device: Kindle 3	I have several keys that show this. What guarantee is there that the replacement won't have the same problem?

10-09-2010, 03:18 PM	#14
loveangel Banned Posts: 137 Karma: 30 Join Date: Feb 2010 Device: kindle	have the same problem with letter s

10-10-2010, 05:55 AM	#15
curstpriest Confused Posts: 402 Karma: 5538 Join Date: Oct 2010 Location: Bay Area Device: Kindle DXG	when my DX came the U key was partly rubbed off its qwerty, so honestly, if you don't know it by now you should probably shoot yourself

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