360 Pocketbook touch HD2 frozen on cover of the last book

Vaestor · 04-30-2021, 02:42 PM

Hello guys,

I have three years old pocketbook touch HD 2. Lately, I haven't been using it for around three months, and the battery probably drained out completely. I've tried to charge it via charger and USB cable for a whole day, but the screen is stuck on the cover of the last book. I've tried to hold the power button for 10 secs, tried to press and hold the reset button with a toothpick, but nothing seems to do anything. The power button flashes, it's lit up, a backlight of the screen glows, but the screen itself is frozen.

UPDATE: The battery doesn't seem to be a problem, when it's unplugged, the reader power button flashes. Also, I've tried to touch the display and make some gestos, and the gesto for the backlight and front light works! My display is bright as daylight and I can also try to add an orange backlight, looks like the control of the display works, just it won't change the display. Is there anything I could do?

Anyone have any suggestions on what could it be, or how could I fix it? Thanks. RMA is off the table, as I have it for three years.

nhedgehog · 04-30-2021, 04:34 PM

Sorry to be the bearer of bad news. I have several Touch HD/HD2 devices and it seems, this is a common failure. I suspect some failure in the higher voltage creation for the screen polarization. Some of the devices started working after some time again but I couldn't locate the culprit. It's definitely hardware failure.

04-30-2021, 02:42 PM	#1
Vaestor Junior Member Posts: 1 Karma: 10 Join Date: Apr 2021 Device: Pocketbook touch HD2	Pocketbook touch HD2 frozen on cover of the last book Hello guys, I have three years old pocketbook touch HD 2. Lately, I haven't been using it for around three months, and the battery probably drained out completely. I've tried to charge it via charger and USB cable for a whole day, but the screen is stuck on the cover of the last book. I've tried to hold the power button for 10 secs, tried to press and hold the reset button with a toothpick, but nothing seems to do anything. The power button flashes, it's lit up, a backlight of the screen glows, but the screen itself is frozen. UPDATE: The battery doesn't seem to be a problem, when it's unplugged, the reader power button flashes. Also, I've tried to touch the display and make some gestos, and the gesto for the backlight and front light works! My display is bright as daylight and I can also try to add an orange backlight, looks like the control of the display works, just it won't change the display. Is there anything I could do? Anyone have any suggestions on what could it be, or how could I fix it? Thanks. RMA is off the table, as I have it for three years.

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04-30-2021, 04:34 PM	#2
nhedgehog Guru Posts: 746 Karma: 619508 Join Date: Sep 2013 Device: EnergySistemEreaderPro, Nook STG, Pocketbook 622, Bookeen Cybooks ...	Sorry to be the bearer of bad news. I have several Touch HD/HD2 devices and it seems, this is a common failure. I suspect some failure in the higher voltage creation for the screen polarization. Some of the devices started working after some time again but I couldn't locate the culprit. It's definitely hardware failure.

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