11-23-2020, 06:26 PM | #1 |
Member
Posts: 15
Karma: 10
Join Date: Oct 2019
Device: Boox Max2 Pro
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DRM issues on MaxLumi
I recently got a MaxLumi, which is replacing my Max2 as my main reading device. I've noticed that a few epubs that worked on the Max2 without issue are not loading on the MaxLumi. I get this error message: "This document may be DRM encrypted and cannot be supported." Most epubs are working fine, but I've gotten this message for 3 different files.
I'm wondering whether the issue is really DRM, for 2 reasons: 1) the files work without issue on the Max2, and 2) the error message say it "may" be DRM encrypted. Has anyone else had this issue? Is there a workaround for it? |
11-23-2020, 06:33 PM | #2 |
Zealot
Posts: 122
Karma: 43580
Join Date: Apr 2016
Device: KPW3, Kobo Clara HD, Onyx Boox Nova 2
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It shouldn't be DRM issue if they work on the other device. First try to update your firmware. If there's no update, report via Settings -> Feedback to onyx. They should send you beta update once it's fixed
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11-23-2020, 06:41 PM | #3 |
Member
Posts: 15
Karma: 10
Join Date: Oct 2019
Device: Boox Max2 Pro
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Thanks! I haven't updated firmware yet, so that'll be my first step.
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11-23-2020, 11:42 PM | #4 |
Member
Posts: 15
Karma: 10
Join Date: Oct 2019
Device: Boox Max2 Pro
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The firmware update fixed the issue, all my epubs are loading now. Thanks again.
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