DRM issues on MaxLumi

Vermilion Scans · 11-23-2020, 06:26 PM

I recently got a MaxLumi, which is replacing my Max2 as my main reading device. I've noticed that a few epubs that worked on the Max2 without issue are not loading on the MaxLumi. I get this error message: "This document may be DRM encrypted and cannot be supported." Most epubs are working fine, but I've gotten this message for 3 different files.

I'm wondering whether the issue is really DRM, for 2 reasons: 1) the files work without issue on the Max2, and 2) the error message say it "may" be DRM encrypted.

Has anyone else had this issue? Is there a workaround for it?

Galunid · 11-23-2020, 06:33 PM

It shouldn't be DRM issue if they work on the other device. First try to update your firmware. If there's no update, report via Settings -> Feedback to onyx. They should send you beta update once it's fixed

Vermilion Scans · 11-23-2020, 06:41 PM

Quote:

Originally Posted by Galunid

It shouldn't be DRM issue if they work on the other device. First try to update your firmware. If there's no update, report via Settings -> Feedback to onyx. They should send you beta update once it's fixed

Thanks! I haven't updated firmware yet, so that'll be my first step.

Vermilion Scans · 11-23-2020, 11:42 PM

The firmware update fixed the issue, all my epubs are loading now. Thanks again.

11-23-2020, 06:26 PM	#1
Vermilion Scans Member Posts: 15 Karma: 10 Join Date: Oct 2019 Device: Boox Max2 Pro	DRM issues on MaxLumi I recently got a MaxLumi, which is replacing my Max2 as my main reading device. I've noticed that a few epubs that worked on the Max2 without issue are not loading on the MaxLumi. I get this error message: "This document may be DRM encrypted and cannot be supported." Most epubs are working fine, but I've gotten this message for 3 different files. I'm wondering whether the issue is really DRM, for 2 reasons: 1) the files work without issue on the Max2, and 2) the error message say it "may" be DRM encrypted. Has anyone else had this issue? Is there a workaround for it?

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11-23-2020, 06:33 PM	#2
Galunid Zealot Posts: 122 Karma: 43580 Join Date: Apr 2016 Device: KPW3, Kobo Clara HD, Onyx Boox Nova 2	It shouldn't be DRM issue if they work on the other device. First try to update your firmware. If there's no update, report via Settings -> Feedback to onyx. They should send you beta update once it's fixed

11-23-2020, 11:42 PM	#4
Vermilion Scans Member Posts: 15 Karma: 10 Join Date: Oct 2019 Device: Boox Max2 Pro	The firmware update fixed the issue, all my epubs are loading now. Thanks again.