Aura One swipe page turns sometimes fail

Empty Pen · 06-30-2017, 12:29 PM

I upgraded from my Glo HD to the Aura One that arrived yesterday directly from Kobo. I'm loving the A1 but I've been noticing that it doesn't always register a page turn when I swipe the screen. It's not all the time just say 1 out of 10 page turns suddenly the A1 just sits there. I can swipe several times with my thumb and nothing happens. If I tap it works every time but I find the tap zones unhelpful when I switch to my left hand.

I've tried several books, some downloaded from Kobo, others from Calibre both kepub and epub. They all exhibit this behavior. It'll be fine for a while and then suddenly it stops turning pages via swipe. I have to tap the next page zone and then after that I'm good for another stretch before it does it again.

I'm on firmware version 4.4.9349 which it updated to while syncing. I've tried doing a factory reset and turning the wifi off to stay on 4.1.7729 but it does the same thing.

Is this normal for the model?

dordale · 06-30-2017, 01:12 PM

What you're describing doesn't sound normal. Once in a great while my Aura One will fail to register a page turn swipe for me, but no where near as often as 1 in 10 pages. And when it does fail to recognize the swipe, simply swiping again will turn the page. I would suggest trying to restart your device, but you've already done that.

I'm not sure what the issue could be, since you say that tapping always works for you. I wish you luck in getting it sorted out.

johnnyb · 06-30-2017, 04:15 PM

Make sure you don't accidentally touch the screen with your hand when you move in to swipe. That upsets the screen and leads to either wrong page turns (too back/back and forth) or no page turn at all (depending on the timing).

issybird · 07-02-2017, 02:38 PM

Quote:

Originally Posted by Empty Pen

I upgraded from my Glo HD to the Aura One that arrived yesterday directly from Kobo. I'm loving the A1 but I've been noticing that it doesn't always register a page turn when I swipe the screen. It's not all the time just say 1 out of 10 page turns suddenly the A1 just sits there. I can swipe several times with my thumb and nothing happens. If I tap it works every time but I find the tap zones unhelpful when I switch to my left hand.

As an aside, why not change the tap zones so that the bottom part of the screen does page forward? Then it won't matter which hand you're using to hold/tap.

Empty Pen · 07-03-2017, 09:36 AM

Thanks for the help everyone. I believe the screen is defective and am working with Kobo on it. I was holding it in the palm of my left hand and using my index finger to swipe, much like one would a paper book, and it still required several swipes. It seems to be localized to the right side of the screen.

As to the tap zones, I have both my Glo HD and the Aura One set to top and bottom tap zones as that's easiest when I'm sitting up. If I recline or read in bed I usually hold the top of the book and that requires me to swipe to move forward. That's where I first noticed the issue.

Waiting to hear back from Kobo but hopeful this gets resolved quickly. Thanks again everyone for your help.

Maritimer555 · 01-11-2018, 09:34 AM

Good Day. I'm wondering if your problem was resolved ? I received the Aura One for Christmas and have had problems page turning since then. I came from a kobo Glo, and have owned virtually all the kobo previous readers and several Sony readers before that.
I plan to ck my version number tonight and maybe reboot the reader in hopes it will fix the problem.
To be clear i can tap or swipe 3-4 times before it changes the page.

Empty Pen · 01-13-2018, 03:40 PM

I ended up sending my Aura One back for a refund. The way the return policy is setup I wouldn't have had a chance to get a refund with the shipping time involved if I didn't take it straight away. I ended up going back to my Glo HD and then got a Voyage a few months after. I use both daily and keep looking at Kobo devices to see if there's a device that I can justify upgrading the Glo HD. Since it works so well I hate to switch it out after the issues I went through with the Aura One. It was a nice reader but I keep looking and will most likely purchase a new Kobo device to upgrade the Glo HD.

I would suggest contacting customer support if your reader isn't registering page turns. There's bound to be a few problem devices in a large production run and it seems we were the (un)lucky ones to get them. Customer support seemed helpful for me and I'm sure they'll be able to help you as well. Hope you get your issue taken care of so you can get back to reading!

06-30-2017, 12:29 PM	#1
Empty Pen Junior Member Posts: 5 Karma: 10 Join Date: Jun 2017 Device: Nook Glowlight 3, Kobo Glo HD, PW3, Voyage	Aura One swipe page turns sometimes fail I upgraded from my Glo HD to the Aura One that arrived yesterday directly from Kobo. I'm loving the A1 but I've been noticing that it doesn't always register a page turn when I swipe the screen. It's not all the time just say 1 out of 10 page turns suddenly the A1 just sits there. I can swipe several times with my thumb and nothing happens. If I tap it works every time but I find the tap zones unhelpful when I switch to my left hand. I've tried several books, some downloaded from Kobo, others from Calibre both kepub and epub. They all exhibit this behavior. It'll be fine for a while and then suddenly it stops turning pages via swipe. I have to tap the next page zone and then after that I'm good for another stretch before it does it again. I'm on firmware version 4.4.9349 which it updated to while syncing. I've tried doing a factory reset and turning the wifi off to stay on 4.1.7729 but it does the same thing. Is this normal for the model?

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06-30-2017, 01:12 PM	#2
dordale Wizard Posts: 1,731 Karma: 3472866 Join Date: Apr 2008 Device: Sony PRS-650 & 350; Kindle Voyage; Kobo Aura HD, Aura One, and Forma	What you're describing doesn't sound normal. Once in a great while my Aura One will fail to register a page turn swipe for me, but no where near as often as 1 in 10 pages. And when it does fail to recognize the swipe, simply swiping again will turn the page. I would suggest trying to restart your device, but you've already done that. I'm not sure what the issue could be, since you say that tapping always works for you. I wish you luck in getting it sorted out.

06-30-2017, 04:15 PM	#3
johnnyb Cloud Reader Posts: 1,110 Karma: 4000066 Join Date: Aug 2010 Device: Kindle Oasis, Kindle Scribe, iPad Pro 11	Make sure you don't accidentally touch the screen with your hand when you move in to swipe. That upsets the screen and leads to either wrong page turns (too back/back and forth) or no page turn at all (depending on the timing).

07-03-2017, 09:36 AM	#5
Empty Pen Junior Member Posts: 5 Karma: 10 Join Date: Jun 2017 Device: Nook Glowlight 3, Kobo Glo HD, PW3, Voyage	Thanks for the help everyone. I believe the screen is defective and am working with Kobo on it. I was holding it in the palm of my left hand and using my index finger to swipe, much like one would a paper book, and it still required several swipes. It seems to be localized to the right side of the screen. As to the tap zones, I have both my Glo HD and the Aura One set to top and bottom tap zones as that's easiest when I'm sitting up. If I recline or read in bed I usually hold the top of the book and that requires me to swipe to move forward. That's where I first noticed the issue. Waiting to hear back from Kobo but hopeful this gets resolved quickly. Thanks again everyone for your help.

01-11-2018, 09:34 AM	#6
Maritimer555 Member Posts: 22 Karma: 10 Join Date: Oct 2014 Location: Nova Scotia Device: Forma, Aura One, Kobo Glo, Kobo Touch, Sony T1 and prs 350	Good Day. I'm wondering if your problem was resolved ? I received the Aura One for Christmas and have had problems page turning since then. I came from a kobo Glo, and have owned virtually all the kobo previous readers and several Sony readers before that. I plan to ck my version number tonight and maybe reboot the reader in hopes it will fix the problem. To be clear i can tap or swipe 3-4 times before it changes the page.

01-13-2018, 03:40 PM	#7
Empty Pen Junior Member Posts: 5 Karma: 10 Join Date: Jun 2017 Device: Nook Glowlight 3, Kobo Glo HD, PW3, Voyage	I ended up sending my Aura One back for a refund. The way the return policy is setup I wouldn't have had a chance to get a refund with the shipping time involved if I didn't take it straight away. I ended up going back to my Glo HD and then got a Voyage a few months after. I use both daily and keep looking at Kobo devices to see if there's a device that I can justify upgrading the Glo HD. Since it works so well I hate to switch it out after the issues I went through with the Aura One. It was a nice reader but I keep looking and will most likely purchase a new Kobo device to upgrade the Glo HD. I would suggest contacting customer support if your reader isn't registering page turns. There's bound to be a few problem devices in a large production run and it seems we were the (un)lucky ones to get them. Customer support seemed helpful for me and I'm sure they'll be able to help you as well. Hope you get your issue taken care of so you can get back to reading!

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