Cannot Click OK to log on to Calibre

Scout4mity · 11-12-2019, 09:44 AM

Good morning! This is my first post. I am eager to use calibre companion. CC connected to calibre, but when I type my username and password for calibre, the <OK> Button remains greyed out and ‘unclickable’
Any suggestions?

Thank you all for any help!

Scout4mity · 11-12-2019, 09:45 AM

I should add I have verified that the username and password I used are the correct ones.

theducks · 11-12-2019, 12:11 PM

I assume the server is an Apple product?

Scout4mity · 11-13-2019, 08:46 AM

Good question. Yes - it’s a MacBook Pro (2010) that I leave running

Sandersona · 11-16-2019, 07:02 AM

I have the same issue when trying to log on, my server is running on Ubuntu. If I remove authentication I can get in without an issue and with authentication the username/password works fine on the web client.

Scout4mity · 11-27-2019, 09:28 AM

Could it just be a glitch in the mobile app? Those that have already authenticated have the credentials saved and don't need to log in again? I can also remotely access my library with a browser. If I remove the password I can access my library through CC.

bblatt · 01-04-2020, 05:27 PM

I have the same issue

bferrell · 02-04-2020, 08:36 AM

Ditto... Ubuntu server.

MalkeighAyers · 02-09-2020, 08:08 AM

I’ve been experiencing this same issue on a windows 2019 server as well as I tried setting everything up on a windows 10 machine as well with no success

PMrev · 02-11-2020, 10:39 PM

Hey Everyone,

This is Alex on the CC team.

This is a well known bug and we are close to releasing the fix! We are just prepping other components of the app to make sure they are stable again.

Please be patient with us!

Thanks,
Alex

11-12-2019, 09:44 AM	#1
Scout4mity Junior Member Posts: 4 Karma: 10 Join Date: Nov 2019 Device: iPad	Cannot Click OK to log on to Calibre Good morning! This is my first post. I am eager to use calibre companion. CC connected to calibre, but when I type my username and password for calibre, the <OK> Button remains greyed out and ‘unclickable’ Any suggestions? Thank you all for any help! Attached Thumbnails

02-09-2020, 08:08 AM	#9
MalkeighAyers Junior Member Posts: 1 Karma: 10 Join Date: Feb 2020 Device: Kindle Fire HD, iPad Pro 11	Same Thing Windows Server and 10 I’ve been experiencing this same issue on a windows 2019 server as well as I tried setting everything up on a windows 10 machine as well with no success

02-11-2020, 10:39 PM	#10
PMrev Groupie Posts: 195 Karma: 103650 Join Date: Feb 2020 Device: kindle	Working on this bug! Hey Everyone, This is Alex on the CC team. This is a well known bug and we are close to releasing the fix! We are just prepping other components of the app to make sure they are stable again. Please be patient with us! Thanks, Alex

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11-12-2019, 09:45 AM	#2
Scout4mity Junior Member Posts: 4 Karma: 10 Join Date: Nov 2019 Device: iPad	I should add I have verified that the username and password I used are the correct ones.

11-12-2019, 12:11 PM	#3
theducks Well trained by Cats Posts: 29,803 Karma: 54830978 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	I assume the server is an Apple product?

11-13-2019, 08:46 AM	#4
Scout4mity Junior Member Posts: 4 Karma: 10 Join Date: Nov 2019 Device: iPad	Good question. Yes - it’s a MacBook Pro (2010) that I leave running

11-16-2019, 07:02 AM	#5
Sandersona Junior Member Posts: 2 Karma: 10 Join Date: Nov 2019 Device: iPad	I have the same issue when trying to log on, my server is running on Ubuntu. If I remove authentication I can get in without an issue and with authentication the username/password works fine on the web client.

11-27-2019, 09:28 AM	#6
Scout4mity Junior Member Posts: 4 Karma: 10 Join Date: Nov 2019 Device: iPad	Could it just be a glitch in the mobile app? Those that have already authenticated have the credentials saved and don't need to log in again? I can also remotely access my library with a browser. If I remove the password I can access my library through CC.

01-04-2020, 05:27 PM	#7
bblatt Junior Member Posts: 7 Karma: 10 Join Date: Jun 2015 Device: None	I have the same issue

02-04-2020, 08:36 AM	#8
bferrell Junior Member Posts: 4 Karma: 10 Join Date: Feb 2020 Location: Cincinnati, OH Device: Kindle PaperWhite	Ditto... Ubuntu server.

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