Fresh install won't open

Optimus Prime · 02-23-2021, 11:47 AM

Hi gang. I can't get Calibre to open on a fresh install. I've tried both the 32 and 64-bit versions, freshly rebooting after each uninstall. Has there been a recent issue with updates or configs?

C:\Users\user1>calibre-debug -g
calibre 5.11 [64bit] embedded-python: True is64bit: True
Windows-10-10.0.19041 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.19041')
Python 3.8.5
Windows: ('10', '10.0.19041', '', 'Multiprocessor Free')
Interface language: None
Turning on automatic hidpi scaling

C:\Users\user1>calibre-debug -g
calibre 5.11 embedded-python: True is64bit: False
Windows-10-10.0.19041 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.19041')
Python 3.8.5
Windows: ('10', '10.0.19041', '', 'Multiprocessor Free')
Interface language: None
Turning on automatic hidpi scaling

theducks · 02-23-2021, 11:54 AM

Is the icon on the taskbar (where programs that are running show up)?
Because I do not see a crash in your log.
Anything exotic (higher end) from the general use PC found in stores?

Optimus Prime · 02-23-2021, 12:14 PM

Thanks. Nothing showing in the SysTray nor in the Task Manager

It is a Surface Book 3. Nothing special loaded on the machine.

DNSB · 02-23-2021, 12:39 PM

From previous threads, if your startup stalls at the "Turning on automatic hidpi scaling", it generally indicates a video driver issue.

Possibly an update to 20H2 from 20H1 might update your video driver.

Optimus Prime · 02-23-2021, 12:41 PM

Thank you. Looks like I'm already on 20H2

DNSB · 02-23-2021, 12:42 PM

Quote:

Originally Posted by Optimus Prime

Thank you. Looks like I'm already on 20H2

19041 indicates that you are on 20H1. 20H2 would show as 19042. What does running Winver show?

Optimus Prime · 02-23-2021, 01:08 PM

WinVer shows 20H2. See attached.

I also have new info...my SB3 is connected to a Dell D6000 dock. If I disconnect the dock, it starts without issue. While connected to the dock, it crashes at Turning on automatic hidpi scaling.

Click image for larger version

Name: WinVer.PNG
Views: 140
Size: 160.7 KB
ID: 185566

theducks · 02-23-2021, 01:43 PM

Quote:

Originally Posted by Optimus Prime

WinVer shows 20H2. See attached.

I also have new info...my SB3 is connected to a Dell D6000 dock. If I disconnect the dock, it starts without issue. While connected to the dock, it crashes at Turning on automatic hidpi scaling.

Attachment 185566

Try Preferences: Look & Feel: set Adjust for High resolution to OFF

Optimus Prime · 02-23-2021, 02:19 PM

@theducks Thank you for the advice to change the look and feel setting. Unfortunately, that has not helped.

Optimus Prime · 02-23-2021, 02:43 PM

I found it. The SB3 has two GPUs (integrated Intel and an integrated nVidia). In previous troubleshooting for something else, I had told my SB3 to force the use of the nVidia GPU instead of letting the system decide which to use. Switching it back to auto allows it to launch.

02-23-2021, 11:47 AM	#1
Optimus Prime Junior Member Posts: 6 Karma: 10 Join Date: Feb 2021 Device: Several	Fresh install won't open Hi gang. I can't get Calibre to open on a fresh install. I've tried both the 32 and 64-bit versions, freshly rebooting after each uninstall. Has there been a recent issue with updates or configs? C:\Users\user1>calibre-debug -g calibre 5.11 [64bit] embedded-python: True is64bit: True Windows-10-10.0.19041 Windows ('64bit', 'WindowsPE') ('Windows', '10', '10.0.19041') Python 3.8.5 Windows: ('10', '10.0.19041', '', 'Multiprocessor Free') Interface language: None Turning on automatic hidpi scaling C:\Users\user1>calibre-debug -g calibre 5.11 embedded-python: True is64bit: False Windows-10-10.0.19041 Windows ('32bit', 'WindowsPE') 32bit process running on 64bit windows ('Windows', '10', '10.0.19041') Python 3.8.5 Windows: ('10', '10.0.19041', '', 'Multiprocessor Free') Interface language: None Turning on automatic hidpi scaling

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02-23-2021, 11:54 AM	#2
theducks Well trained by Cats Posts: 29,800 Karma: 54830978 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Is the icon on the taskbar (where programs that are running show up)? Because I do not see a crash in your log. Anything exotic (higher end) from the general use PC found in stores?

02-23-2021, 12:14 PM	#3
Optimus Prime Junior Member Posts: 6 Karma: 10 Join Date: Feb 2021 Device: Several	Thanks. Nothing showing in the SysTray nor in the Task Manager It is a Surface Book 3. Nothing special loaded on the machine.

02-23-2021, 12:39 PM	#4
DNSB Bibliophagist Posts: 35,401 Karma: 145435140 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Forma, Clara HD, Lenovo M8 FHD, Paperwhite 4, Tolino epos	From previous threads, if your startup stalls at the "Turning on automatic hidpi scaling", it generally indicates a video driver issue. Possibly an update to 20H2 from 20H1 might update your video driver.

02-23-2021, 12:41 PM	#5
Optimus Prime Junior Member Posts: 6 Karma: 10 Join Date: Feb 2021 Device: Several	Thank you. Looks like I'm already on 20H2

02-23-2021, 01:08 PM	#7
Optimus Prime Junior Member Posts: 6 Karma: 10 Join Date: Feb 2021 Device: Several	WinVer shows 20H2. See attached. I also have new info...my SB3 is connected to a Dell D6000 dock. If I disconnect the dock, it starts without issue. While connected to the dock, it crashes at Turning on automatic hidpi scaling.

02-23-2021, 02:19 PM	#9
Optimus Prime Junior Member Posts: 6 Karma: 10 Join Date: Feb 2021 Device: Several	@theducks Thank you for the advice to change the look and feel setting. Unfortunately, that has not helped.

02-23-2021, 02:43 PM	#10
Optimus Prime Junior Member Posts: 6 Karma: 10 Join Date: Feb 2021 Device: Several	I found it. The SB3 has two GPUs (integrated Intel and an integrated nVidia). In previous troubleshooting for something else, I had told my SB3 to force the use of the nVidia GPU instead of letting the system decide which to use. Switching it back to auto allows it to launch.

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