Anyone else have experience sending reader to Sony for replacement or repair

gamegirl · 12-19-2009, 04:37 PM

My Sony Reader is still under warranty, I purchased the extended warranty when I purchased it and I've only had it one year. Anyway, I sent the reader to Sony on December 2nd and I still don't have it back. When I talked to Sony last week, they said it was finally fixed and they were shipping it out that day. Well they didn't. They shipped it late the next night, so late that it didn't even make it out of Texas, it's just sitting there, according to them fixed since mid week last week.

I've read so many good experiences that others had with Sony support.
Am I the only one this has happened to?

JSWolf · 12-19-2009, 04:58 PM

I think the problem has to do with the number of 500s sent in to be upgraded. Sony probably just got overwhelmed.

12-19-2009, 04:37 PM	#1
gamegirl Enthusiast Posts: 25 Karma: 106 Join Date: Nov 2008 Location: Virginia Device: Sony PRS-505, Palm Lifedrive	Anyone else have experience sending reader to Sony for replacement or repair My Sony Reader is still under warranty, I purchased the extended warranty when I purchased it and I've only had it one year. Anyway, I sent the reader to Sony on December 2nd and I still don't have it back. When I talked to Sony last week, they said it was finally fixed and they were shipping it out that day. Well they didn't. They shipped it late the next night, so late that it didn't even make it out of Texas, it's just sitting there, according to them fixed since mid week last week. I've read so many good experiences that others had with Sony support. Am I the only one this has happened to?

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12-19-2009, 04:58 PM	#2
JSWolf Resident Curmudgeon Posts: 78,854 Karma: 143095300 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I think the problem has to do with the number of 500s sent in to be upgraded. Sony probably just got overwhelmed.

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