03-21-2017, 05:25 PM | #46 | |
o saeclum infacetum
Posts: 20,220
Karma: 222235366
Join Date: Oct 2010
Location: New England
Device: H2O, Aura One, PW5
|
Quote:
By the way, the word you want is libel, not slander. |
|
03-21-2017, 05:32 PM | #47 |
Sith Wannabe
Posts: 2,034
Karma: 8017430
Join Date: Jun 2011
Location: I'm not sure... it's kind of dark.
Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre
|
Actually, stating an opinion is not technically slander.
I fully agree with you that OP's opinion is wrong, and that it's entirely unreasonable to expect any company anywhere to lift a finger for a customer who's problem is physical damage to a device that's over a year out of warranty. But frustrated venting about not having those unrealistic expectations met, does not constitute either libel or slander. If it did, everyone who has ever vented on Facebook, Twitter, or a forum, about a bad experience they had with a company that made a reasonable effort, could potentially be in serious legal trouble. Yes, the thread title says Kobo has bad customer service, which most of us think is wrong. But there are multiple thread titles in this forum that either strongly imply or actually spell out, that Kobo devices are pieces of garbage that barely ever work as advertised,and we know that to be wrong for a fact. Should we change those thread titles as well, so we don't make Kobo look bad? That was a rhetorical question. This is a forum on the internet. Anyone who comes here to do research should know better than to take thread titles like this at face value. |
03-21-2017, 05:49 PM | #48 |
Resident Curmudgeon
Posts: 73,931
Karma: 128903250
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
|
|
03-21-2017, 05:58 PM | #49 |
eBook Enthusiast
Posts: 85,544
Karma: 93383043
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
|
Jon, you can whine about it as long as you wish, but it ain't changing, so there's really no point.
|
03-21-2017, 07:54 PM | #50 |
Sith Wannabe
Posts: 2,034
Karma: 8017430
Join Date: Jun 2011
Location: I'm not sure... it's kind of dark.
Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre
|
|
03-21-2017, 08:31 PM | #51 |
350 Hoarder
Posts: 3,574
Karma: 8281267
Join Date: Dec 2010
Location: Midwest USA
Device: Sony PRS-350, Kobo Glo & Glo HD, PW2
|
This. And anyone who is foolish enough to form a concrete opinion by just reading the subject of posts deserves all the misinformation they get.
|
03-21-2017, 10:16 PM | #52 |
Gentleman and scholar
Posts: 10,987
Karma: 108309641
Join Date: Jun 2015
Location: Space City, Texas
Device: Clara HD; Nook ST w/Glowlight, (2015) Glowlight Plus, Paperwhite 3
|
|
03-22-2017, 02:32 AM | #53 |
Grand Sorcerer
Posts: 5,658
Karma: 66417824
Join Date: Dec 2011
Location: Australia
Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles
|
For all we know, the OP told them it was an Aura, which is a 6 inch device. That's what they've said they have in this thread title and in the sidebar.
|
03-22-2017, 02:40 AM | #54 |
o saeclum infacetum
Posts: 20,220
Karma: 222235366
Join Date: Oct 2010
Location: New England
Device: H2O, Aura One, PW5
|
|
03-22-2017, 07:46 AM | #55 |
Guru
Posts: 649
Karma: 5632362
Join Date: Dec 2011
Device: Kindle PW 4, Oasis 2
|
I once called Kobo because the ebook I bought was defective (only half of it was included in the file). It took me a whopping 30 minutes on the phone to resolve that simple situation. When I had a similar issue with Amazon, I was off the phone in under 3 minutes.
Whether the resolution is satisfactory or not, needing to spend so long on the phone while a CS rep hums and haws makes for a bad experience. |
03-23-2017, 08:49 AM | #56 |
Evangelist
Posts: 413
Karma: 1477913
Join Date: Jan 2006
Location: Netherlands
Device: KA1, Galaxy S8, Galaxy Tab A 10.1, ReMarkable
|
So where's the OP in this raging controversy? I think Lima7 must be completely taken aback by the sh**storm he/she has started.
|
03-23-2017, 09:06 AM | #57 |
Resident Curmudgeon
Posts: 73,931
Karma: 128903250
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
|
|
03-23-2017, 03:28 PM | #58 | |
Bibliophagist
Posts: 35,356
Karma: 145435140
Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Forma, Clara HD, Lenovo M8 FHD, Paperwhite 4, Tolino epos
|
Quote:
I had a similar issue with an ebook from Amazon where the website showed the book contained the last novel in the series plus an extra story set in the same universe while the copy I received lacked the extra. The book was purchased from Amazon.com back when Canadians were allowed to purchase ebooks from that site and the CS rep was not happy having to deal with an international order and wanted to refer me to Amazon.ca's customer service. After 10 minutes, I was bumped up the ladder. After another 30 minutes, I finally got the refund I was asking for. Thank ghod for speakerphones so I could keep busy with other stuff while waiting. I've found all too often that the CS experience depends on the rep you talk to. Some are good, some are bad and some should be taken out back and fed to the alligators. OTOH, compared to B&N and Fictionwise, Amazon's moving their Canadian customers to Amazon.ca was painful but at least most of your ebooks made the transfer. Unlike B&N who informed all their Fictionwise customers outside the US and UK, that they were not able to create a B&N account so download now or wave goodbye to your ebooks. |
|
03-23-2017, 05:46 PM | #59 |
Lucifer's Bat
Posts: 2,536
Karma: 19491715
Join Date: Nov 2010
Location: Earth/Berlin
Device: Kobo Libra 2
|
|
03-24-2017, 06:16 AM | #60 | |
Grand Sorcerer
Posts: 7,164
Karma: 63764653
Join Date: Feb 2009
Device: Kobo Glo HD
|
Quote:
Where as with Amazon, I almost always get good CS. |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Problems with Kobo Books customer service | khalleron | Kobo Reader | 20 | 07-21-2013 11:47 AM |
Great little device, horrible customer service! | Droid | Kobo Tablets | 18 | 11-28-2011 09:13 AM |
Amazon's horrible customer support/service | jswinden | Amazon Kindle | 25 | 05-15-2009 01:30 AM |
Amazon Customer Service RE: Formatting problems | daffy4u | Amazon Kindle | 5 | 06-24-2008 07:02 PM |
FictionWise Great Store, Horrible Customer Service | =X= | Deals and Resources (No Self-Promotion or Affiliate Links) | 14 | 04-25-2008 11:37 AM |