"repair your kobo account" - time and progress info?

ghira · 05-23-2020, 11:41 PM

How long should "repair your kobo account" take? I've seen a previous thread where someone said it takes about 2 hours for 400-500 books. I have 900 or so book and 15 hours in it hasn't finished. Should it display some sort of progress info? Because mine certainly doesn't. Eventually I guess I have no choice but to abort this.

I ran it because syncs haven't completed since the 5th of May and though I've occasionally managed to persuade it to download new purchases, it just wouldn't admit it even knew there was one yesterday.

And "repair your kobo account" seemed like the lowest impact thing to try. I guess next it's "sign out of your account" which is what the support people told me to do when I contacted them about a similar problem about 2 years ago.

I have a Kobo Aura one with 6.21.

ghira · 05-24-2020, 12:41 AM

Sorry 4.21

ghira · 05-24-2020, 04:11 AM

Well. About 16 hours in it now says "Download copertina". I'm not sure what it would say in English. Home page? Front cover? Anyway, I guess this feels like progress but it's been saying that for about half an hour.

davidfor · 05-24-2020, 06:37 AM

"Download copertina" is probably "Downloading covers". That is a step in the usual sync and should happen during the account repair.

How long it takes depends on what is wrong. If everything was OK, it can take a few minutes. The device compares what it has with what the server thinks and gets what is needed. So, if there are a lot of problems, it will take a while. But, 16 hours seems to long unless everything had to be downloaded and your connection was slow. Has it gone to sleep at any time? I can't remember if this blocks the sleep or not. If it does, that will add time.

ghira · 05-24-2020, 07:09 AM

Quote:

Originally Posted by davidfor

How long it takes depends on what is wrong. If everything was OK, it can take a few minutes. The device compares what it has with what the server thinks and gets what is needed. So, if there are a lot of problems, it will take a while. But, 16 hours seems to long unless everything had to be downloaded and your connection was slow. Has it gone to sleep at any time? I can't remember if this blocks the sleep or not. If it does, that will add time.

I disabled sleep mode entirely and left it plugged in all night. Since I'd seen a message (I think yours) from a couple of years ago saying c. 500 books could take two hours it seemed clear I didn't want sleep mode kicking in and the battery probabaly wouldn't be up to it either. It's now another few hours in and still hasn't finished. The odd thing is all the books I tried to read have always been fine.

05-23-2020, 11:41 PM	#1
ghira Zealot Posts: 111 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	"repair your kobo account" - time and progress info? How long should "repair your kobo account" take? I've seen a previous thread where someone said it takes about 2 hours for 400-500 books. I have 900 or so book and 15 hours in it hasn't finished. Should it display some sort of progress info? Because mine certainly doesn't. Eventually I guess I have no choice but to abort this. I ran it because syncs haven't completed since the 5th of May and though I've occasionally managed to persuade it to download new purchases, it just wouldn't admit it even knew there was one yesterday. And "repair your kobo account" seemed like the lowest impact thing to try. I guess next it's "sign out of your account" which is what the support people told me to do when I contacted them about a similar problem about 2 years ago. I have a Kobo Aura one with 6.21.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
What does "Repair your Kobo account" do?	bgalbrecht	Kobo Reader	10	02-10-2019 06:13 PM
[Kobo] "update reading progress" suddenly not working?	stuartjmz	Calibre	6	01-20-2019 08:04 AM
"Right" or "Good" time to buy a Kobo?	Jack in NC	Kobo Reader	18	10-15-2017 12:47 PM
Touch Kobo Touch "Randomly" Freezes for long periods of time	ZipperMask	Kobo Reader	7	05-15-2015 07:55 PM

05-24-2020, 12:41 AM	#2
ghira Zealot Posts: 111 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	Sorry 4.21

05-24-2020, 04:11 AM	#3
ghira Zealot Posts: 111 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	Well. About 16 hours in it now says "Download copertina". I'm not sure what it would say in English. Home page? Front cover? Anyway, I guess this feels like progress but it's been saying that for about half an hour.

05-24-2020, 06:37 AM	#4
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	"Download copertina" is probably "Downloading covers". That is a step in the usual sync and should happen during the account repair. How long it takes depends on what is wrong. If everything was OK, it can take a few minutes. The device compares what it has with what the server thinks and gets what is needed. So, if there are a lot of problems, it will take a while. But, 16 hours seems to long unless everything had to be downloaded and your connection was slow. Has it gone to sleep at any time? I can't remember if this blocks the sleep or not. If it does, that will add time.

Advert

Advert