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Old 08-11-2019, 02:18 AM   #1
Sosakan
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Unhappy [IOS] Companion woes

Hello!

Just downloaded companion and set the connections up. Iím able to connect and see my books, but when I try to download through the content server, all I get is the (buffer?) wheel with no progress after 10min. I have searched the forums/faqs with no luck.

I use a firewall (whitelisted)
I use a vpn
My internet is decent, but not spectacular.

I figure since I can see my books the firewall/vpn shouldnít be a problem, but frankly, networking is not my strong suit. *blush*

Thanks in advance for the help!
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Old 08-11-2019, 04:42 PM   #2
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Quote:
Originally Posted by Sosakan View Post
Hello!

Just downloaded companion and set the connections up. Iím able to connect and see my books, but when I try to download through the content server, all I get is the (buffer?) wheel with no progress after 10min. I have searched the forums/faqs with no luck.

I use a firewall (whitelisted)
I use a vpn
My internet is decent, but not spectacular.

I figure since I can see my books the firewall/vpn shouldnít be a problem, but frankly, networking is not my strong suit. *blush*

Thanks in advance for the help!
Android or iOS?
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Old 08-11-2019, 11:27 PM   #3
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Android or iOS?
iOS, Iím on an iPad Air 2. Thanks for taking the time to reply!
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Old 08-11-2019, 11:29 PM   #4
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I recently tried turning off my firewall, vpn, and antivirus and am still getting the same wheel when trying to download from content server
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Old 08-12-2019, 09:09 AM   #5
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That certainly is odd. How many books are you trying to download? Have you tried downloading just one? That should take less than a couple of secs unless it's a particularly big book.

Are you connecting to a local content server, i.e. Calibre on your local PC, or on some remote content server? I have no problems downloading from my local content servers with both the server and the iPad on the same wireless network. If you are trying to access your local content server remotely, then try it on the same network and see what happens.
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Old 08-12-2019, 10:51 AM   #6
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Thanks for the help pwalker!
I tried just one almost every time just to check the connection but no dice. I tried books without pictures, PDFs, content heavy books, but nothing seems to work.

My laptop is connected to my router via Ethernet AND on my house WiFi. I havenít disconnected the Ethernet yet, thatís next. I tried again with my firewall, antivirus, and vpn off and I get the same result. I can see my books, I can connect to my laptop with other apps, but CC just wonít let me download anything.
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Old 08-12-2019, 10:59 AM   #7
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Oh, an the iPad and laptop are in the same room
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Old 08-12-2019, 12:33 PM   #8
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Old 08-12-2019, 03:39 PM   #9
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Did you get it working?

If you have the laptop and iPad in the same room, try connecting wirelessly rather than as a content server. You then have to send the book from the laptop to the iPad, rather than pull from the server to the iPad, but it's something to try to see if it works.

What firewall are you using on your laptop. If it's a windows laptop, that has a built in firewall that is turned on by default. That can sometimes cause these sort of issues especially if you install security software that comes with firewall and anti-virus such as Norton's.

Also, try going to your laptop, bring up Calibre, bring up preferences, bring up Sharing over the net, then click on show server logs. That will list the access log that shows the ip adress and ports. I think that Calibre uses a system much like FTP where it will open a random port to copy the book rather than use the http or https port.
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Old 08-13-2019, 01:56 AM   #10
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Pwalker,

Sadly, no. I have tried everything I can think of. I have turned off any and all firewalls, antivirus, vpns, bandwidth limiters and the like with no difference.

I did try connecting via WiFi instead of a content server and that did work, so there is a connection and a bit of good news there.

As to the server logs, I did have a peek, but other than seeing pretty much what you mentioned, I couldn’t really divine any info out of it that would help me. I’m happy to post the logs here if you or anyone would think it’d help. I wish I knew more about networks, but I’m more of a software/hardware guy myself. Thanks again for the help!
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Old 08-13-2019, 03:34 AM   #11
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have you tried removing and re-installing the app ?

( usually I'd say try stuff like force stop, clear data but that's for android, I dunno if Ipad apps have those options ).
do you have any other device tou can test CC on - or any other device you could set up a test content server on - just to help establish which end of the connection is bugged ( the client device or the content server ) ?
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Old 08-13-2019, 04:15 AM   #12
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have you tried removing and re-installing the app ?

( usually I'd say try stuff like force stop, clear data but that's for android, I dunno if Ipad apps have those options ).
do you have any other device tou can test CC on - or any other device you could set up a test content server on - just to help establish which end of the connection is bugged ( the client device or the content server ) ?
Not a bad suggestion! Iíll give it a shot tomorrow. Yeah, I think those are android exclusive, appleís walled garden doesnít have such power-user-y stuff Sadly, just the 1 apple device and I hate to plonk another $5 (for an app I canít get to work) for a android version.

Thanks for the help guys, itís definitely appreciated!
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Old 08-13-2019, 05:13 AM   #13
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if you have an android device there is a free version of CC in google store. That will do for a test. i think it has a 5 book limit, but has all other functions, and will connect ( or not !) to your content server in exactly the same way
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Old 08-17-2019, 06:06 AM   #14
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Thanks for the suggestions guys. I finally got the demo on my phone and it canít even connect to the dang thing. Iíve tried uninstalling Calibre and cc, deleting my library and reimporting my books (big mistake), changing WiFi networks, tweaking settings, pretty much anything I can think of.

Itís super frustrating, the content server aspect was why I bought the app in the first place, the wireless device (which works) is not nearly as useful.

Any other ideas/suggestions are welcome and appreciated.

Anyone know how to get in touch with the developer?
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Old 08-17-2019, 06:20 AM   #15
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developer often responds to posts here. or is there an email address within the app?

having it fail with both full and demo versions on 2 different devices is actually a useful clue. it rules out the possibility that the install was messed up on the original device.

I know that with my own setup, CC never finds CS automatically, For each install I have to manually configure an internal IP address: 192.168.0.xxx port 8080 i think- for the PC which has the content
that is done within the app settings
after that has been done once it "just works"

If you browse other threads in this sub forum I think you will come across the developer saying how to access debug logs and where to send them to
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