01-22-2020, 03:54 PM | #31 |
Wizard
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Sorry , but being responsible For customer support is not something I am interested in.
And it would be a thankless task for anyone without tech resources, guys who can actually get bug fixes released. But there's no shortage of talented people on this board, ask around for volunteers. |
01-22-2020, 07:40 PM | #32 | |
null operator (he/him)
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Quote:
FX: The two people providing the support and development for the Sigil ePub editor are not the original developers either, I think they're the third. They adopted it after it was 'abandoned' by the previous developer. The originators of CC ran the project as if it were an open source project; they provided the quality, timeliness & responsiveness you'll see from Kovid Goyal for Calibre, KevinH and DiapDealer for Sigil, willus for k2pdfopt… etc. You should have discovered this as part of your due diligence process, the main reason many takeovers fail is because of a mismatch in buyer and seller cultures and work practices. BR Last edited by BetterRed; 01-23-2020 at 04:08 AM. |
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01-23-2020, 02:13 AM | #33 |
Wizard
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effective support needs to be setup to receive and interpret cc log files
because support pages have not been updated, anyone following instructions therein will probably send them to Chaley/ his son, which is not fair to them... Chaley said ( in #24 above) that he cannot edit any support pages because he passed on full control and access to Sam as part of the handover. surely that can be fixed ? the URL that needs attention is in #24 |
02-04-2020, 08:34 AM | #34 |
Junior Member
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Wow. Wish I'd come here before I bought the app. Looks good, but I can't login to my secure server when on the road. Looks like I might be waiting awhile...
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02-04-2020, 09:24 AM | #35 |
Well trained by Cats
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Can you do it (use the app to log on) when home?
If Yes, then your port forward / firewall is the issue (or a needed part of the network is asleep) |
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02-07-2020, 08:09 AM | #36 | |
Junior Member
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Doesn't matter, I moved to Marvin 3 and am pretty happy so far at least. |
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02-07-2020, 11:07 AM | #37 | |
Well trained by Cats
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Quote:
Anyway glad you got something you can use. |
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02-11-2020, 10:33 PM | #38 |
Groupie
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Hey Everyone,
I have read through many of the responses and am collecting these bugs as I go. Organizing this stuff to be squashed! Hang in there! Alex |
02-12-2020, 01:50 AM | #39 |
Wizard
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i am confused. Sam has stated
firstly here in Nov 2019 https://www.mobileread.com/forums/sh...d.php?t=324775 new IOS update on the way and more recently in #12 in this thread, dated 10 jan 2020, that he had collected all the bugs and that they were all being worked on by the development team in late 2019 with a planned super bug fix release before xmas 2019 ( which slipped to ( q1 20) now you tell us that the bug collection is only just starting was all the previous stuff about " its being fixed already" just BS ? what had actually been done by the development team between Oct 2019 and now? Last edited by stumped; 02-12-2020 at 01:56 AM. |
02-12-2020, 07:53 AM | #40 | |
Grand Sorcerer
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Quote:
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02-12-2020, 08:44 AM | #41 | |
Wizard
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Quote:
On 15 nov 2019 you accepted the status report that all bugs had been identified and were being fixed. you said "I greatly appreciate you letting us know what is going on. I'm looking forward to it ( the by-xmas release) " Now you want to accept the story that as at 11th feb 2020 someone new is just now starting to make a list of what needs to be done. and that its somehow unreasonable to ask what has happened between November & February ? OK - i will walk away from this thread also. But I have a very nice bridge for sale in Brooklyn if you are interested |
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02-12-2020, 02:30 PM | #42 | |
Grand Sorcerer
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02-12-2020, 11:21 PM | #43 | |
Groupie
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Thread coming soon on why dev efforts have taken so long. My goal is to see if I can win back your trust! Working daily on getting this thing back up and running. Alex |
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04-09-2020, 09:34 PM | #44 |
Wizard
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Android auto-updated my Calibre Companion and broke it. It won't open ebooks in Moon+, but Moon+ can still open the files. Where do I find the previous version of Calibre Companion?
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04-10-2020, 01:12 AM | #45 | |
Wizard
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Quote:
what country and what version do you now see in UK, the play store still says WHAT’S NEW V5.4.3.3 (10/Jul/2018) please post those lines from your play store page |
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