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Old 07-05-2018, 05:46 PM   #1
ChipAHoy
Thistle Sifter
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Thumbs down Epubor app customer support

Trying to communicate with Epubor's support team is a test in patience. I know that English is not their first language, but even making allowances for that, it is insanely frustrating!

Instead of helping me with a reply to my answer, they provide an answer for another issue that I am not having. They finally said they changed my ePubor license to their audio conversion app. I don't have any need or want for that app.

The ePubor app has many quirks, and trying to get a straight answer from their tech support is a royal pain.
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Old 07-05-2018, 05:52 PM   #2
DiapDealer
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I'm surprised they have customer support at all, to be quite frank. Profiting from the distribution of DRM circumvention software could land them in legal trouble in several jurisdictions.
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Old 07-05-2018, 06:03 PM   #3
ZodWallop
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If you're using Epubor, you ought to investigate Calibre and the Apprentice Alf plug-ins. Epubor is built on the backs of those plug-ins. Lots of users here will knock Epubor for that reason, but Epubor does simplify things and give a simple interface.

However, you can get plenty of support on the Alf blogs for free. They were very helpful to me when I was having trouble converting a B&N comic I had purchased.
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