03-10-2023, 12:18 AM | #46 |
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Congratulations! Persistence paid off — even though you had to use the end around route. I can't believe support couldn't fix this in your original account.
Last edited by rcentros; 03-10-2023 at 09:32 PM. Reason: Left out "had to" in the original |
03-10-2023, 01:58 PM | #47 | |
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03-10-2023, 02:18 PM | #48 |
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03-10-2023, 08:19 PM | #49 | |
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Perhaps if I demanded escalation to someone that actually knew something and had the authority to edit account data, I might have got help. But it is difficult to get past the bot, let alone the trained monkeys with their scripts. Hmm, perhaps I should have tried offering a large bunch of bananas ... |
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03-10-2023, 09:34 PM | #50 |
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03-10-2023, 09:40 PM | #51 | |
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03-10-2023, 10:15 PM | #52 | |
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One interesting thing I didn't mention before, after my first chat with a Amazon rep (and I left the chat after no response for over 20 minutes), they have a pop up with "did we solve your problem?" and ratings for the rep. Well I flagged it as NO and the rep was nice but ended up stopped responding and directed me to areas of the website that no longer exist. A few hours later I got an email from Amazon with the Reps name saying they were sorry the problem wasn't solved, how Amazon is customer centered, do not want to lose a wonderful customer like myself, and had escalated my case. But I never heard anything more. I think it was a automated response and nothing actually happened. In all honesty, I am sure it is a simple fix, a conflict somewhere. The problem was I couldn't get access to someone who could DO it. And I do not seem to be alone in that regard. |
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03-11-2023, 11:31 AM | #53 |
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03-11-2023, 11:51 AM | #54 |
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Yep. And THAT is what the Amazon rep kept trying to direct me to, which Amazon removed over a year ago. Sad they still haven't updated their reps scripts in over a year for this. Makes you wonder what else they are out of date for. I suspect a lot, and a good reason support is now more than useless. Well that, and they keep putting up barriers such as bots which makes it hard to even GET to a trained monkey in the first place.
Last edited by DBDigital; 03-11-2023 at 11:53 AM. |
03-11-2023, 01:03 PM | #55 | |
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03-11-2023, 01:12 PM | #56 |
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Oh wow, that is even worse than the 'support' I was given. At least they were trying to direct me to a kindle page. Albeit one that doesn't exist anymore.
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04-16-2023, 07:17 PM | #57 |
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Reading through this thread made me so glad I jumped ship and bought a Kobo the last time I wanted a new ereader.
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