Sony Reader screen problem - only half displayed and repeating

whatmeworry · 02-09-2009, 03:33 PM

Sorry for the vague title but I can't think how to describe this issue. I've just received my PRS 505 through the post from Play.com and the screen appears to be broken. The right half is displayed correctly (albeit a bit blurry) whilst the left half just repeats (unblurrily) what is on the right side (see pic).

I've tried fully charging it (using a PSP wall charger), done a soft reset and tried changing the page a number of times (the page refreshes ok but with the same problem).
I haven't tried a hard reset as I'm reluctant to do this in case Play won't then accept it back. Any thoughts? Will a hard reset fix it or should I just return it?
Any help would be greatly appreciated.

Thanks.

pilotbob · 02-09-2009, 03:35 PM

That looks like screen controller problem. You are probably going to need to exchange it for a replacement.

Sorry,
BOb

DixieGal · 02-09-2009, 03:36 PM

Oh, that pic is terrifying! I hope some of our gurus can help you.

And Welcome, despite the circumstances.

lilac_jive · 02-09-2009, 03:41 PM

That is the weirdest thing I've ever seen! I would get it exchanged, for sure.

whatmeworry · 02-09-2009, 03:44 PM

Thanks guys. So frustrating that I don't even get to play with it.

Still, on the positive side I might not have signed up here if it hadn't been broken. I'll be sure to come back once I get the replacement.

Thanks again for the help and warm welcome.

lilac_jive · 02-09-2009, 03:49 PM

Quote:

Originally Posted by whatmeworry

Thanks guys. So frustrating that I don't even get to play with it.

Still, on the positive side I might not have signed up here if it hadn't been broken. I'll be sure to come back once I get the replacement.

Thanks again for the help and warm welcome.

I'd be frustrated too! I hope you get a nice new working one and you come back and hang out

CoffeeFan · 05-14-2009, 02:10 PM

Quote:

Originally Posted by whatmeworry

Sorry for the vague title but I can't think how to describe this issue. I've just received my PRS 505 through the post from Play.com and the screen appears to be broken. The right half is displayed correctly (albeit a bit blurry) whilst the left half just repeats (unblurrily) what is on the right side (see pic).

Scary! I ordered my PRS-505 from Play last weekend and it arrived today. Sad to say I'm having to return it as my reader has EXACTLY the same problem as you scribe and have photographed above. I'm opting for a refund as I suspect, given your description, that Play may have a problem batch.

I've ordered one for collection tomorrow from one of the majors on the high street, just something of a price premium over and above Play. Still, I'm really rather looking forward to loading one or two Stephen King novels on it. I'm sure I've developed muscles in my hand where none should exists trying to hold 'It" in one hand whlist reading over the past few days.

shinytriceratops · 03-01-2010, 07:26 PM

Has any one heard anything else about this problem? I've had this Sony reader for about a year now, and the error recently occurred. I have done nothing to the device (albeit reading it a lot) and I'm sure my warranty is void by now.. Is there anything I might be able to do?

gwynevans · 03-02-2010, 03:54 AM

I'd try Sony directly (which trying to check the purchase date) nevertheless, as it's not the usual type of display issue.

frank.w · 03-02-2010, 05:02 AM

Sounds DOA to me -- I'd send it back.

Frank

gwynevans · 03-03-2010, 06:52 AM

The original ones were DOA, agreed, but the latest post was from someone who's Reader developed this fault after "about a year"!

mister_chaz · 03-30-2010, 07:24 PM

i've got the same problem! i've had my reader for over a year now (so the warranty has obviously expired..) it was working normally yesterday, until i tried to switch it on, but it didn't. I left it to charge overnight by the wall charger. the next day i turned it on and it seems that the screen has shifted to the left, so i only see half!
i did soft reset, then hard reset - nothing helped.
so i wonder what should i do now...

Mike_73 · 04-01-2010, 03:24 AM

I'm not sure if this one works, but re-flashing the firmware probably helps. Check out the Sony reader dev corner. There's plenty of information about flashing the reader. And if the warranty is up anyways it's still worth a try.

02-09-2009, 03:33 PM	#1
whatmeworry Junior Member Posts: 7 Karma: 10 Join Date: Feb 2009 Device: PRS 505	Sony Reader screen problem - only half displayed and repeating Sorry for the vague title but I can't think how to describe this issue. I've just received my PRS 505 through the post from Play.com and the screen appears to be broken. The right half is displayed correctly (albeit a bit blurry) whilst the left half just repeats (unblurrily) what is on the right side (see pic). I've tried fully charging it (using a PSP wall charger), done a soft reset and tried changing the page a number of times (the page refreshes ok but with the same problem). I haven't tried a hard reset as I'm reluctant to do this in case Play won't then accept it back. Any thoughts? Will a hard reset fix it or should I just return it? Any help would be greatly appreciated. Thanks.

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02-09-2009, 03:35 PM	#2
pilotbob Grand Sorcerer Posts: 19,832 Karma: 11844413 Join Date: Jan 2007 Location: Tampa, FL USA Device: Kindle Touch	That looks like screen controller problem. You are probably going to need to exchange it for a replacement. Sorry, BOb

02-09-2009, 03:36 PM	#3
DixieGal Hi There! Posts: 7,473 Karma: 2930523 Join Date: Feb 2008 Location: Ft Lauderdale Device: iPad	Oh, that pic is terrifying! I hope some of our gurus can help you. And Welcome, despite the circumstances.

02-09-2009, 03:41 PM	#4
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	That is the weirdest thing I've ever seen! I would get it exchanged, for sure.

02-09-2009, 03:44 PM	#5
whatmeworry Junior Member Posts: 7 Karma: 10 Join Date: Feb 2009 Device: PRS 505	Thanks guys. So frustrating that I don't even get to play with it. Still, on the positive side I might not have signed up here if it hadn't been broken. I'll be sure to come back once I get the replacement. Thanks again for the help and warm welcome.

03-01-2010, 07:26 PM	#8
shinytriceratops Junior Member Posts: 1 Karma: 10 Join Date: Mar 2010 Device: PRS-505	Has any one heard anything else about this problem? I've had this Sony reader for about a year now, and the error recently occurred. I have done nothing to the device (albeit reading it a lot) and I'm sure my warranty is void by now.. Is there anything I might be able to do?

03-02-2010, 03:54 AM	#9
gwynevans Wizzard Posts: 1,402 Karma: 2000000 Join Date: Nov 2007 Location: UK Device: iPad 2, iPhone 6s, Kindle Voyage & Kindle PaperWhite	I'd try Sony directly (which trying to check the purchase date) nevertheless, as it's not the usual type of display issue.

03-02-2010, 05:02 AM	#10
frank.w Enthusiast Posts: 25 Karma: 12 Join Date: Feb 2010 Location: Auckland, New Zealand Device: Kindle (sans 3G)	Sounds DOA to me -- I'd send it back. Frank

03-03-2010, 06:52 AM	#11
gwynevans Wizzard Posts: 1,402 Karma: 2000000 Join Date: Nov 2007 Location: UK Device: iPad 2, iPhone 6s, Kindle Voyage & Kindle PaperWhite	The original ones were DOA, agreed, but the latest post was from someone who's Reader developed this fault after "about a year"!

03-30-2010, 07:24 PM	#12
mister_chaz Junior Member Posts: 4 Karma: 10 Join Date: Aug 2009 Location: Toronto Device: sony prs-505	i've got the same problem! i've had my reader for over a year now (so the warranty has obviously expired..) it was working normally yesterday, until i tried to switch it on, but it didn't. I left it to charge overnight by the wall charger. the next day i turned it on and it seems that the screen has shifted to the left, so i only see half! i did soft reset, then hard reset - nothing helped. so i wonder what should i do now...

04-01-2010, 03:24 AM	#13
Mike_73 Guru Posts: 750 Karma: 1323 Join Date: Dec 2009 Device: PRS-505, PRS-600, iPad 16GB Wifi, Kindle Voyage, Nexus 6, Razr HD	I'm not sure if this one works, but re-flashing the firmware probably helps. Check out the Sony reader dev corner. There's plenty of information about flashing the reader. And if the warranty is up anyways it's still worth a try.