Aura HD Weird behaviour after disconnecting from PC

doubleshuffle · 08-12-2014, 08:02 AM

This morning, my Aura HD (FW 3.3.0) got stuck on the "connected and charging" screen after I - correctly!! - disconnected it from my computer. I tried, in this order: on/off-slider, reconnecting to PC, pinhole reset, all to no avail.

So as a last resort before thinking about a factory reset, I connected the device to a wall charger - SUCCESS! The reader is working again; one weird thing though: The tiles on the home screen were mixed up. The book I had been reading didn't show up in the largest tile, but in one of the smaller ones - reading progress had been saved correctly at where I had stopped reading, however.

Has anyone else experienced something similar? Just interested because my Aura HD has been the epitome of reliability so far - 15 months of heavy use and no serious problems so far...

PeterT · 08-12-2014, 08:55 AM

I've seen the refusal to acknowledge the USB disconnect numerous times (and have mentioned it during some of the beta builds).

Anak · 08-12-2014, 09:39 AM

Maybe a small db error?
Log off from your Kobo account (on your device) and log on again.

doubleshuffle · 08-12-2014, 10:08 AM

Thanks for your replies. Tried it again and this time the disconnect was without problem. Should it occur again, I'll try your suggestion, Anak.

hleo12 · 08-12-2014, 12:06 PM

This happens to me sometimes. I believe it's more of a bug on Kobo's side, when the reader doesn't recognize that it has been disconnected. What I do is poke the reset button and everything is alright...

DNSB · 08-12-2014, 02:32 PM

Quote:

Originally Posted by doubleshuffle

This morning, my Aura HD (FW 3.3.0) got stuck on the "connected and charging" screen after I - correctly!! - disconnected it from my computer. I tried, in this order: on/off-slider, reconnecting to PC, pinhole reset, all to no avail.

Has anyone else experienced something similar? Just interested because my Aura HD has been the epitome of reliability so far - 15 months of heavy use and no serious problems so far...

I seen the refusal to acknowledge a disconnect a couple of time. What I found was that connecting the ereader, waiting a minute and then disconnecting it again seems to -- finally! -- trigger the disconnect event. So far, that hasn't happened often enough for me to panic and a pinhole reset worked the one time that connect/disconnect did not work.

In regards to the suggestion that you might have a database issue, I'd recommend Calibre with davidfor's Kobo Utilities so you can easily run a database check along with backup and restore capability You can also use a SQLite database utility to do the database check but for most people, davidfor's solution is handier.

Regards,
David

08-12-2014, 08:02 AM	#1
doubleshuffle Unicycle Daredevil Posts: 13,923 Karma: 185041098 Join Date: Jan 2011 Location: Planet of the Pudding Brains Device: Aura HD (R.I.P. After six years the USB socket died.) tolino shine 3	Weird behaviour after disconnecting from PC This morning, my Aura HD (FW 3.3.0) got stuck on the "connected and charging" screen after I - correctly!! - disconnected it from my computer. I tried, in this order: on/off-slider, reconnecting to PC, pinhole reset, all to no avail. So as a last resort before thinking about a factory reset, I connected the device to a wall charger - SUCCESS! The reader is working again; one weird thing though: The tiles on the home screen were mixed up. The book I had been reading didn't show up in the largest tile, but in one of the smaller ones - reading progress had been saved correctly at where I had stopped reading, however. Has anyone else experienced something similar? Just interested because my Aura HD has been the epitome of reliability so far - 15 months of heavy use and no serious problems so far...

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08-12-2014, 08:55 AM	#2
PeterT Grand Sorcerer Posts: 12,166 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	I've seen the refusal to acknowledge the USB disconnect numerous times (and have mentioned it during some of the beta builds).

08-12-2014, 09:39 AM	#3
Anak Fanatic Posts: 598 Karma: 641742 Join Date: Mar 2012 Location: DE Device: Kobo Glo	Maybe a small db error? Log off from your Kobo account (on your device) and log on again.

08-12-2014, 10:08 AM	#4
doubleshuffle Unicycle Daredevil Posts: 13,923 Karma: 185041098 Join Date: Jan 2011 Location: Planet of the Pudding Brains Device: Aura HD (R.I.P. After six years the USB socket died.) tolino shine 3	Thanks for your replies. Tried it again and this time the disconnect was without problem. Should it occur again, I'll try your suggestion, Anak.

08-12-2014, 12:06 PM	#5
hleo12 Guru Posts: 631 Karma: 5078890 Join Date: Feb 2014 Device: Kobo Glo (deceased), Kindle 4th, Kindle Basic 10th Generation	This happens to me sometimes. I believe it's more of a bug on Kobo's side, when the reader doesn't recognize that it has been disconnected. What I do is poke the reset button and everything is alright...

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