Aura H2O Unable to connect Kobo to computer via USB

Philippe D. · 08-15-2017, 01:17 PM

My Kobo Aura H2O doesn't seem to connect to my computer - when I plug it in, it asks whether it should connect (so the USB cable works), but then nothing happens - I tried connecting to Calibre, to Kobo Desktop, to Adobe Digital Edition, and none of them seem to see the Kobo device. It also doesn't appear as a device under Windows.

I'm running Windows 7 on the computer, and the Kobo is running firmware 4.5.9587 - it upgraded it a few days ago, when I shortly activated the Wifi to download a book; this was the very first time I activated the Wifi since the day I bought the device (and I had not tried to connect the Kobo to a computer since this update; I was away from home so no computer).

Any chance that downgrading the firmware would solve the issue? (I am actually not sure how to do that)

Philippe D. · 08-15-2017, 01:31 PM

Hmm, quick update: it seems it was just a problem with the USB cable. I plugged in a different one (there are waaay to many cables connected to this computer), and it was correctly recognized by the PC.

GypsyJon · 08-18-2017, 01:28 PM

Mine will only connect if I use the USB cable that came with the Kobo and plug it directly into the computer, not through a USB hub.

Philippe D. · 08-20-2017, 11:48 AM

In fact, the cable that worked in my case was the original Kobo cable, and plugged directly into the computer. I hope I'll still be able to connect it in case I ever lose the cable.

08-15-2017, 01:17 PM	#1
Philippe D. Addict Posts: 276 Karma: 3600000 Join Date: Jun 2017 Location: France Device: Kobo Aura H2o; reMarkable; Onyx Max 2 Pro	Unable to connect Kobo to computer via USB My Kobo Aura H2O doesn't seem to connect to my computer - when I plug it in, it asks whether it should connect (so the USB cable works), but then nothing happens - I tried connecting to Calibre, to Kobo Desktop, to Adobe Digital Edition, and none of them seem to see the Kobo device. It also doesn't appear as a device under Windows. I'm running Windows 7 on the computer, and the Kobo is running firmware 4.5.9587 - it upgraded it a few days ago, when I shortly activated the Wifi to download a book; this was the very first time I activated the Wifi since the day I bought the device (and I had not tried to connect the Kobo to a computer since this update; I was away from home so no computer). Any chance that downgrading the firmware would solve the issue? (I am actually not sure how to do that)

08-18-2017, 01:28 PM	#3
GypsyJon Enthusiast Posts: 41 Karma: 10 Join Date: Aug 2011 Location: Atlanta, GA USA Device: Pocket Book Pro 902	Kobo to Computer Mine will only connect if I use the USB cable that came with the Kobo and plug it directly into the computer, not through a USB hub.

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08-15-2017, 01:31 PM	#2
Philippe D. Addict Posts: 276 Karma: 3600000 Join Date: Jun 2017 Location: France Device: Kobo Aura H2o; reMarkable; Onyx Max 2 Pro	Hmm, quick update: it seems it was just a problem with the USB cable. I plugged in a different one (there are waaay to many cables connected to this computer), and it was correctly recognized by the PC.

08-20-2017, 11:48 AM	#4
Philippe D. Addict Posts: 276 Karma: 3600000 Join Date: Jun 2017 Location: France Device: Kobo Aura H2o; reMarkable; Onyx Max 2 Pro	In fact, the cable that worked in my case was the original Kobo cable, and plugged directly into the computer. I hope I'll still be able to connect it in case I ever lose the cable.

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