I'm scared, frustrated, don't know who to go to anymore

[aceflor]

Originally Posted by JSWolf

I've never paid for an eBook from Amazon. I have gotten some of the free ones.

K to you for your honesty, J.

[wvcherrybomb]

Originally Posted by Sydney's Mom

it makes me sick to see all the people bringing in opened big screen TVs. Yes, the Superbowl is over, but how greedy can you be? Reminds me of when I was a kid and my mother returned a Christmas tree, without a box, a week after Christmas. Some people just don't have any self-awareness.

You should see the return line at the Walmart.

I once saw a woman trying to return a steam cleaner (no box or receipt) that was clearly years old and used hard. Another man was trying to return a half blown up air mattress that I swear he dug out of a dumpster. It was filthy, old, and a brand they didn't even carry. People have some nerve.

Since post #1 in this thread, I've sided with Amazon. I don't buy the "poor, innocent me" routine.

[ApK]

I once saw a woman trying to return a steam cleaner (no box or receipt) that was clearly years old and used hard. Another man was trying to return a half blown up air mattress that I swear he dug out of a dumpster. It was filthy, old, and a brand they didn't even carry. People have some nerve.

In one of my early retail jobs (I had many, coming from a retail small-business-owning family) Our manager related some of the customer service episodes he'd been involved in. One elderly man insisted on returning a lawnmower. The store didn't even SELL lawnmowers.
After trying to be reasonable and failing, he gave the guy credit for his lawnmower. He decided a happy customer was worth whatever store credit he had to write off.

On the one hand, I respect that attitude toward customer service and relationship management. On the other hand, that store is long since out of business.

Now, Please note the new commercial message that JC Penny is putting out there, with the aid of the lovely and talented Ellen DeGeneris, to attract customers:

[tubemonkey]

The only time I over buy with a possibility of returns is during Black Friday. Even then, any items I return are still sealed and within the return window.

Outside of that, if there's even the slightest chance I might return something, I won't buy it.

[RolandD]

Originally Posted by tubemonkey

The only time I over buy with a possibility of returns is during Black Friday. Even then, any items I return are still sealed and within the return window.

Outside of that, if there's even the slightest chance I might return something, I won't buy it.

Mine is when I'm doing home repairs/improvements, I buy everything I think I may need and then some, just in case. At the end of the project, I gather everything unused/unopened and return it with the receipt. Even if I just get store credit, I know I'll be starting another project again soon.

[Polyphemus]

Originally Posted by RolandD

Mine is when I'm doing home repairs/improvements, I buy everything I think I may need and then some, just in case. At the end of the project, I gather everything unused/unopened and return it with the receipt. Even if I just get store credit, I know I'll be starting another project again soon.

I do the same with home projects. If I'm doing a project that involves tilework, I've been known to buy 3 or 4 sets of tile (including all of the trim pieces and grout) that are being considered. At the end of the project, I return everything that was not used. With my last bathroom remodel, I returned over $2,000 in tile and trim pieces alone.

So far, Lowes and Home Depot have not cancelled my accounts for excessive returns.

[HarryT]

Returning new and sealed products is one thing - the store can simply put them back on the shelf and re-sell them. Returning opened and used products that can't be re-sold is an entirely different kettle of fish.

[RolandD]

Originally Posted by HarryT

Returning new and sealed products is one thing - the store can simply put them back on the shelf and re-sell them. Returning opened and used products that can't be re-sold is an entirely different kettle of fish.

Hence, my earlier post about legitimate reasons for returning stuff. You can game the system because the system allows it, but that doesn't make it ethically right.

p.s. I'm not innocent of gaming the system, myself, on occasion, but I don't try to convince myself that it was the right thing to do. I own the guilt of all my past transgressions.

[tubemonkey]

Originally Posted by HarryT

Returning new and sealed products is one thing - the store can simply put them back on the shelf and re-sell them.

Depends on the store. I won't do that with Amazon any more.

[ApK]

Originally Posted by RolandD

Hence, my earlier post about legitimate reasons for returning stuff. You can game the system because the system allows it, but that doesn't make it ethically right.

You're still wrong. Different kettle of fish doesn't mean wrong, just different. Returning items within the store's stated and advertised policy and the law is not INHERENTLY illegitimate, gaming the system, unethical or in any other way wrong by any understandable meanings of the words.

I acknowledge that a policy can be abused, and one can find ways to do wrong with it. Buying a TV to watch the Superbowl with the intent of returning it is wrong.
Buying a TV, watching the Superbowl, realizing you're not happy with the set, and returning it is NOT wrong, if that's allowed by the policy of the store.

The store may suspect you of the former even if you're not guilty of it, and may decide at some point to cut you off, but that doesn't make what you did wrong.

ApK

[RolandD]

Originally Posted by ApK

You're still wrong. Different kettle of fish doesn't mean wrong, just different. Returning items within the store's stated and advertised policy and the law is not INHERENTLY illegitimate, gaming the system, unethical or in any other way wrong by any understandable meanings of the words.

I acknowledge that a policy can be abused, and one can find ways to do wrong with it. Buying a TV to watch the Superbowl with the intent of returning it is wrong.
Buying a TV, watching the Superbowl, realizing you're not happy with the set, and returning it is NOT wrong, if that's allowed by the policy of the store.

The store may suspect you of the former even if you're not guilty of it, and may decide at some point to cut you off, but that doesn't make what you did wrong.

ApK

But why are you unhappy with the set? Does it not function as advertised? Or, have you now decided that you want a bigger screen?

[ApK]

Originally Posted by RolandD

But why are you unhappy with the set? Does it not function as advertised? Or, have you now decided that you want a bigger screen?

One, none of your business. Until you create your own return policy, it's not up to you to decide what's a legitimate reason.
Two, if the store has a no questions asked, satisfaction guaranteed return policy, then it's really none of their business either, though I presume they want to know if it's defective so they won't resell it.
Three, You say "Does it not function as advertised?" Advertised? ADVERTISED? The store ADVERTISED a good return policy. As long as we agree it's right to stand behind what's ADVERTISED, then we have no argument.

ApK

[JSWolf]

The problem is too many people buy a TV just for the Super Bowel and then try to return it after. That's wrong.

[Skydog]

Originally Posted by JSWolf

The problem is too many people buy a TV just for the Super Bowel and then try to return it after. That's wrong.

The real problem is the general degradation of ethics and the indifference to unacceptable behavior. Stealing, cheating on school exams, lying, scamming, sadly, has become the new norm for far too many.

[pidgeon92]

Originally Posted by JSWolf

Super Bowel

Yes, I agree.