03-23-2018, 04:05 PM | #31 |
Enthusiast
Posts: 38
Karma: 10
Join Date: Mar 2012
Location: Italy
Device: M92, T68ML
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this is the point. I bet i am paying something more than if i would buying the ereader directly from China. This is why i prefer to buy in Europe and have a better service. By this i mean respect of delivery terms, assistance, answered mails and so on. Booxtor is enthusiast? Well, the problem here is that his customer is really not. On the company website is not written: this is one man shop, a home family/business of few enthusiast and you should excuse any inefficiency. It's written: order processing 3-7 days, answer to mail 3-5 days. And i paid almost 500 euro. I hope you can get my point.
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03-28-2018, 06:23 PM | #32 |
Enthusiast
Posts: 38
Karma: 10
Join Date: Mar 2012
Location: Italy
Device: M92, T68ML
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17 days passed, without absolutely any action. No delivery of the paid good. No update on the tracking, not even an answer to one of my mails. I will keep the new (potential) customers updated.
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Advert | |
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03-28-2018, 08:34 PM | #33 | |
Addict
Posts: 346
Karma: 1240117
Join Date: May 2014
Device: 13inch
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Quote:
Chinese owned Eink has zero competition and Onyx's large Android ereaders have zero competition too. Booxtor is the last one in the chain and nobody cares over there as you could see Onyx is setting up its own distribution. |
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03-29-2018, 05:18 AM | #34 | |
Enthusiast
Posts: 38
Karma: 10
Join Date: Mar 2012
Location: Italy
Device: M92, T68ML
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Quote:
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03-29-2018, 05:21 AM | #35 | |
Enthusiast
Posts: 38
Karma: 10
Join Date: Mar 2012
Location: Italy
Device: M92, T68ML
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i just request my money back. Let's see how many weeks for a simple answer.
Quote:
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03-29-2018, 01:00 PM | #36 |
Wizard
Posts: 1,138
Karma: 1577094
Join Date: Oct 2008
Device: Samsung EB60, Onyx M92, Onyx Max2
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A reply from Ereader.store
I've got a reply from Ereader.store to my last questions. I've put my order for the Max2, the support and screen protector
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03-29-2018, 01:13 PM | #37 |
Wizard
Posts: 1,745
Karma: 4382514
Join Date: Jul 2006
Location: Somewhere on earth
Device: Onyx Boox Tab X
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Patience is a lost art.
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03-29-2018, 02:51 PM | #38 |
Connoisseur
Posts: 59
Karma: 7150
Join Date: Feb 2016
Device: Energy eReader Pro HD
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03-29-2018, 04:18 PM | #39 | ||
Wizard
Posts: 1,138
Karma: 1577094
Join Date: Oct 2008
Device: Samsung EB60, Onyx M92, Onyx Max2
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News from Ereader.store.
Hi folks,
A request from Waldemar, when you have made a request : be patient, don't send a new e-mail or open a new ticket for the same thing before the end of the delay/ETA/... So the number of mails to read can be reduced. It's annoying to have to read many e-mails from the same person on the same subject, it's represent many time lost because Waldemar try to reply to each message. I've waited 9 days before to contact Waldemar again. The delay for my request was 5/7 days. Below, a part of the Waldemar's reply to my request done by the "Contact form". I hope that many of yours could understand the situation. Quote:
Quote:
Last edited by Randy11; 03-30-2018 at 03:04 AM. Reason: 'A demand' changed to 'A request', suggestion from Sogaiu |
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03-29-2018, 04:42 PM | #40 |
Junior Member
Posts: 7
Karma: 10
Join Date: Mar 2018
Device: kindle DX
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03-29-2018, 06:36 PM | #41 |
Addict
Posts: 209
Karma: 83543
Join Date: Jan 2018
Device: none
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03-30-2018, 03:03 AM | #42 | |
Wizard
Posts: 1,138
Karma: 1577094
Join Date: Oct 2008
Device: Samsung EB60, Onyx M92, Onyx Max2
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Quote:
Thanks Sogaiu for your remark/comment/advice/... it's very useful for me |
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03-30-2018, 03:38 AM | #43 | |
Member
Posts: 20
Karma: 12
Join Date: Mar 2018
Device: none
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Quote:
I can't understand those blaming people who paid for being anxious for news. If someone makes an agreement and the breaks it, the onus is on the breaker to keep the comms clear proactively. Bookstor seems a good guy. But it'd be so simple to inform customers of delays and set expectations. Last edited by pdfreaderguy; 03-30-2018 at 03:42 AM. |
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03-30-2018, 04:32 AM | #44 |
Enthusiast
Posts: 38
Karma: 10
Join Date: Mar 2012
Location: Italy
Device: M92, T68ML
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quite offensive note from your side. And i am not the son of amazon, i actually try to avoid shopping there. This is one of the reasons why i bought a onyx and not a kindle. I think my point of view is clear enough and i would prefer not to explain again that delivery times should be kept by any online shop and, should this not happen, the shop should keep the customers updated, which, again, did not happen. It's as simple as such.
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03-30-2018, 05:23 AM | #45 | |
Addict
Posts: 209
Karma: 83543
Join Date: Jan 2018
Device: none
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Quote:
Thanks for the French lesson, it's not a language I have too much familiarity with. |
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