Boox M92 screen freeze (please help)

edmond · 08-15-2016, 01:01 PM

Hi,

I am having a huge problem: after reading, I suspended as usual my M92.
I got the usual suspension screen picture. After a while, I wanted to read again, so I pressed the lower button as usual to wake it up.
Well, nothing happened...

I tried everything I could: pressing any button, all buttons together, pressing the tiny reset button with a paper clip, connecting it to the pc or to the charger.
Anything I could fathom.
No way: I am stuck to the suspension screen.

Does anybody have any hint, before I trash it?

Thank you

Dr. Drib · 08-15-2016, 02:26 PM

I wouldn't trash it, just because of that.

Now if you sat on it and then moved around like you were dancing (while sitting on it), and then decided to play basketball (while sitting down).....yeah....then you might think about trashing it.

Someone will be along shortly to lend some helpful ideas.

edmond · 08-16-2016, 05:03 AM

Neither I would trash it: for this reason I am here asking for help!

Yet, if I can't solve the issue, then I don't see what else I can do, since it does not work and hence is useless...

Dr. Drib · 08-16-2016, 06:33 AM

Quote:

Originally Posted by edmond

Neither I would trash it: for this reason I am here asking for help!

Yet, if I can't solve the issue, then I don't see what else I can do, since it does not work and hence is useless...

Do not despair....yet.

If it cannot be repaired without spending exorbitant amounts of money, then we have a Flea Market Forum, where you may attempt to sell it.--- However, this is not the place to go any further than that discussion, except to mention that fact.

Again: Do not despair.

Randy11 · 08-16-2016, 12:51 PM

Hello,

First make a full charge of the device with the power supply.

I have sometimes something like that. After a complete charge, push during a long time the power button, wait two minutes and push the power button. Try something like that. In my situation, it's a problem between the suspend mode and the power off mode. During the operations, check the led. If it lights blue, then the power off mode is progressing.

edmond · 08-17-2016, 12:07 PM

Randy,
I tried your suggestion but the screen is still fixed on the hibernation image.

The led lights blue after I press the power button, but nothing changes.

Also, if I reset the e-reader and then press the power button, the led is blue but, again, the screen is stuck on the image.

Randy11 · 08-18-2016, 03:28 AM

To shut-down the device, a long press of power button is necessary : blue light. A short press : standby mode. An intermediate action : power on.

For me, it's the clock screen that block the device...

Retry the long press to obtain the blue light. Wait ... wait .... Press the power button.

If all this don't succeed, shut-down the device and disconnect/reconnect the battery : Disassembling of Onyx M92

edmond · 08-18-2016, 11:25 AM

I tried many times the long press (yes, I got the blue light), then I waited, then I tried long/short/medium press : the result is always the same.

I also tried to disassemble it, following your instruction : battery disconnected and reconnected. No difference.
The only difference I got is that since I also tried to detach the screen, the hibernation screen now faded away nearly completely, but I can still see it.

Mushiyo · 08-30-2016, 12:43 PM

Hi edmond,

Have you check this post?
If the blue light goes on a couple of seconds, then probably the screen is malfunction and it needs a replacement.

About two months ago, my M92 froze just after I opened the table of content of a PDF file.
I tried everything like you did, but nothing happens too.
Then I found that post, and my M92 lives again after a screen replacement.

edmond · 08-31-2016, 04:00 AM

Hi Mushiyo,

yes, I have read that post.
Probably my story will end as yours, since I have already sent my M92 in for repair...

How much did you spend to have the screen replaced?

Mushiyo · 09-01-2016, 09:52 AM

I bought a screen from TaoBao and replaced it myself.
It cost me 329 RMB (280 RMB for the screen and 49 RMB for shipping) and a few hours.
But 3 of the 4 buttons are malfunction after the replacement, I think I might break something during the disassembly.

I believe your story will have a better end than mine since you have the expert do the work.

08-15-2016, 01:01 PM	#1
edmond Enthusiast Posts: 45 Karma: 10 Join Date: Jan 2013 Device: Onyx Boox M92, Onyx Boox C65 AG	Boox M92 screen freeze (please help) Hi, I am having a huge problem: after reading, I suspended as usual my M92. I got the usual suspension screen picture. After a while, I wanted to read again, so I pressed the lower button as usual to wake it up. Well, nothing happened... I tried everything I could: pressing any button, all buttons together, pressing the tiny reset button with a paper clip, connecting it to the pc or to the charger. Anything I could fathom. No way: I am stuck to the suspension screen. Does anybody have any hint, before I trash it? Thank you

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08-15-2016, 02:26 PM	#2
Dr. Drib Grand Sorcerer Posts: 44,737 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	I wouldn't trash it, just because of that. Now if you sat on it and then moved around like you were dancing (while sitting on it), and then decided to play basketball (while sitting down).....yeah....then you might think about trashing it. Someone will be along shortly to lend some helpful ideas.

08-16-2016, 05:03 AM	#3
edmond Enthusiast Posts: 45 Karma: 10 Join Date: Jan 2013 Device: Onyx Boox M92, Onyx Boox C65 AG	Neither I would trash it: for this reason I am here asking for help! Yet, if I can't solve the issue, then I don't see what else I can do, since it does not work and hence is useless...

08-16-2016, 12:51 PM	#5
Randy11 Wizard Posts: 1,138 Karma: 1577094 Join Date: Oct 2008 Device: Samsung EB60, Onyx M92, Onyx Max2	Hello, First make a full charge of the device with the power supply. I have sometimes something like that. After a complete charge, push during a long time the power button, wait two minutes and push the power button. Try something like that. In my situation, it's a problem between the suspend mode and the power off mode. During the operations, check the led. If it lights blue, then the power off mode is progressing.

08-17-2016, 12:07 PM	#6
edmond Enthusiast Posts: 45 Karma: 10 Join Date: Jan 2013 Device: Onyx Boox M92, Onyx Boox C65 AG	Randy, I tried your suggestion but the screen is still fixed on the hibernation image. The led lights blue after I press the power button, but nothing changes. Also, if I reset the e-reader and then press the power button, the led is blue but, again, the screen is stuck on the image.

08-18-2016, 03:28 AM	#7
Randy11 Wizard Posts: 1,138 Karma: 1577094 Join Date: Oct 2008 Device: Samsung EB60, Onyx M92, Onyx Max2	To shut-down the device, a long press of power button is necessary : blue light. A short press : standby mode. An intermediate action : power on. For me, it's the clock screen that block the device... Retry the long press to obtain the blue light. Wait ... wait .... Press the power button. If all this don't succeed, shut-down the device and disconnect/reconnect the battery : Disassembling of Onyx M92

08-18-2016, 11:25 AM	#8
edmond Enthusiast Posts: 45 Karma: 10 Join Date: Jan 2013 Device: Onyx Boox M92, Onyx Boox C65 AG	I tried many times the long press (yes, I got the blue light), then I waited, then I tried long/short/medium press : the result is always the same. I also tried to disassemble it, following your instruction : battery disconnected and reconnected. No difference. The only difference I got is that since I also tried to detach the screen, the hibernation screen now faded away nearly completely, but I can still see it.

08-30-2016, 12:43 PM	#9
Mushiyo Junior Member Posts: 2 Karma: 10 Join Date: Aug 2016 Location: Taiwan, R.O.C. Device: Onyx Boox M92	Hi edmond, Have you check this post? If the blue light goes on a couple of seconds, then probably the screen is malfunction and it needs a replacement. About two months ago, my M92 froze just after I opened the table of content of a PDF file. I tried everything like you did, but nothing happens too. Then I found that post, and my M92 lives again after a screen replacement.

08-31-2016, 04:00 AM	#10
edmond Enthusiast Posts: 45 Karma: 10 Join Date: Jan 2013 Device: Onyx Boox M92, Onyx Boox C65 AG	Hi Mushiyo, yes, I have read that post. Probably my story will end as yours, since I have already sent my M92 in for repair... How much did you spend to have the screen replaced?

09-01-2016, 09:52 AM	#11
Mushiyo Junior Member Posts: 2 Karma: 10 Join Date: Aug 2016 Location: Taiwan, R.O.C. Device: Onyx Boox M92	I bought a screen from TaoBao and replaced it myself. It cost me 329 RMB (280 RMB for the screen and 49 RMB for shipping) and a few hours. But 3 of the 4 buttons are malfunction after the replacement, I think I might break something during the disassembly. I believe your story will have a better end than mine since you have the expert do the work.

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