Bookeen support

[peterbbb]

I hope they sort the upgrade out soon...

But I don't like being kept so much in the dark. We really are in a world of simple communication and where Bookeen could make us feel like a special group just by keeping us more informed. What would be so wrong in them saying to us "We have had unexpected problems with ... Be assured we are working on the problem and we hope to get it sorted within a month"? If they could not then update us again. Why be so shallow and cowardly and tight lipped about the issues?

[ProfJulie]

Originally Posted by peterbbb

I hope they sort the upgrade out soon...

But I don't like being kept so much in the dark. We really are in a world of simple communication and where Bookeen could make us feel like a special group just by keeping us more informed. What would be so wrong in them saying to us "We have had unexpected problems with ... Be assured we are working on the problem and we hope to get it sorted within a month"? If they could not then update us again. Why be so shallow and cowardly and tight lipped about the issues?

I can only conclude that Bookeen does not care about their customers (actually their behavior seems to indicate a blatant disregard for existing customers). They have our money and they've moved on to what they believe are greener pastures. I think we'll all be ice skating in h$LL before we'll ever see a firmware update.

[tompe]

Originally Posted by ProfJulie

I can only conclude that Bookeen does not care about their customers (actually their behavior seems to indicate a blatant disregard for existing customers). They have our money and they've moved on to what they believe are greener pastures. I think we'll all be ice skating in h$LL before we'll ever see a firmware update.

And to make things much worse they give selected people folder support.

[EowynCarter]

Not much help to me, my gen3 is gathering dust for the lack of ePub. And folder support on gen3 lack an accesible "back" button.

I don't think they expected the release to take that long...

[rireed3]

Originally Posted by tompe

And to make things much worse they give selected people folder support.

It turns out that's a little unfair. I finally found that my recent Gen3, delivered by eXpansys at the end of July, has "Folder View"

I had just never looked on that menu. It is different from the menu-whilst-reading, and only shows if you press the menu button on the left side when in Library View. Of course the new menu selection isn't described anywhere. I got the clue from the post about the Weltbild firmware. I am quite sure, however, that my Gen3 can't read Adobe DRM, but can read Mobi DRM. It's Version 1.4 (build 923).

So the selection of the recipients of Folder View isn't really down to 'local people' but to 'recent purchases', and that clue to the mysterious nefarious Bookeen customer relations is already well known.

Richard

[KernelPanic]

On January 18 the screen of my Cybook Gen3 broke. Only the bottom part of the screen worked correctly. The upper half showed black and white lines. I contacted Bookeen on the same day by e-Mail. The responded within two hours and requested a picture of the device. After inspecting the picture Bookeen sent me their RMA procedure. They fixed my Cybook w/out charging me anything. I received my repaired Cybook on February 1 by FedEx.
Communication with Bookeen was excellent throughout the repair process. I have no reason to complain whatsoever.

[GeoffC]

Originally Posted by KernelPanic

On January 18 the screen of my Cybook Gen3 broke. Only the bottom part of the screen worked correctly. The upper half showed black and white lines. I contacted Bookeen on the same day by e-Mail. The responded within two hours and requested a picture of the device. After inspecting the picture Bookeen sent me their RMA procedure. They fixed my Cybook w/out charging me anything. I received my repaired Cybook on February 1 by FedEx.
Communication with Bookeen was excellent throughout the repair process. I have no reason to complain whatsorever.

....Brilliant.....