Classic How is Customer Support?

delphidb96 · 07-31-2010, 01:57 PM

I just found a broken Nook on eBay and while it's wending its way through the US Postal Service, I'd like to get some feedback on the response/turnaround time for Nook repairs? (Don't bother looking for another just yet, I already grabbed this one for $40.)

Derek

Doug Pardee · 07-31-2010, 07:43 PM

I don't think I've ever heard of a NOOK being repaired. They're all still under the original one-year manufacturer's warranty, so if it's a warranty problem, B&N simply ships a new NOOK.

If the NOOK is physically damaged and the owner didn't buy coverage against that, the NOOK is probably worthless. I don't think that B&N has a repair facility for NOOK.

delphidb96 · 07-31-2010, 09:55 PM

Quote:

Originally Posted by Doug Pardee

I don't think I've ever heard of a NOOK being repaired. They're all still under the original one-year manufacturer's warranty, so if it's a warranty problem, B&N simply ships a new NOOK.

If the NOOK is physically damaged and the owner didn't buy coverage against that, the NOOK is probably worthless. I don't think that B&N has a repair facility for NOOK.

They *say* they do, but they point out that non-warranty repairs (swaps?) cost. I more wanted time-frame feedback.

Doug Pardee · 07-31-2010, 10:15 PM

Call them and ask. 1-800-THE-BOOK (1-800-843-2665), option 2 for Digital Support.

delphidb96 · 08-01-2010, 01:22 AM

I plan to, once the Nook actually arrives. These types always want to know serial numbers.

07-31-2010, 01:57 PM	#1
delphidb96 Wizard Posts: 2,999 Karma: 300001 Join Date: Jan 2007 Location: Citrus Heights, California Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V	How is Customer Support? I just found a broken Nook on eBay and while it's wending its way through the US Postal Service, I'd like to get some feedback on the response/turnaround time for Nook repairs? (Don't bother looking for another just yet, I already grabbed this one for $40.) Derek

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07-31-2010, 07:43 PM	#2
Doug Pardee Zealot Posts: 140 Karma: 106318 Join Date: Jun 2010 Device: B&N NOOK 3G	I don't think I've ever heard of a NOOK being repaired. They're all still under the original one-year manufacturer's warranty, so if it's a warranty problem, B&N simply ships a new NOOK. If the NOOK is physically damaged and the owner didn't buy coverage against that, the NOOK is probably worthless. I don't think that B&N has a repair facility for NOOK.

07-31-2010, 10:15 PM	#4
Doug Pardee Zealot Posts: 140 Karma: 106318 Join Date: Jun 2010 Device: B&N NOOK 3G	Call them and ask. 1-800-THE-BOOK (1-800-843-2665), option 2 for Digital Support.

08-01-2010, 01:22 AM	#5
delphidb96 Wizard Posts: 2,999 Karma: 300001 Join Date: Jan 2007 Location: Citrus Heights, California Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V	I plan to, once the Nook actually arrives. These types always want to know serial numbers.

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