Stuck on Diagnostic mode

Antol · 02-20-2017, 04:15 AM

Hi!

Looks like my Kindle Fire is stuck.
[Image violates Posting Guidelines for size - MODERATOR]

Only that screen is showing up when turning it ON. I've heard that i should delete "enable_diags" file from device but cant get it connected to my PC. The only thing that i've done further was installing libusb drivers so KFTT showed up on Device Manager. But still cant connect fully with my Kindle to have access to files inside of it.

Any ideas?
Best wishes,
Antol

jhowell · 02-20-2017, 07:59 AM

ENABLE_DIAGS applies to e-ink Kindle devices, not Fire tablets which are Android based. Even for e-ink Kindles, that file wouldn't be on the device unless you put it there.

I don't know the cause of your problem, but it look like something wiped out the device's information about itself. "DSN" is device serial number and should not be all zeros.

I would call Amazon, but if it isn't still under warranty then it's probably toast.

Dr. Drib · 02-27-2017, 12:18 PM

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02-20-2017, 04:15 AM	#1
Antol Junior Member Posts: 1 Karma: 10 Join Date: Feb 2017 Device: Kindle Fire	Stuck on Diagnostic mode Hi! Looks like my Kindle Fire is stuck. [Image violates Posting Guidelines for size - MODERATOR] Only that screen is showing up when turning it ON. I've heard that i should delete "enable_diags" file from device but cant get it connected to my PC. The only thing that i've done further was installing libusb drivers so KFTT showed up on Device Manager. But still cant connect fully with my Kindle to have access to files inside of it. Any ideas? Best wishes, Antol Last edited by Dr. Drib; 02-27-2017 at 12:18 PM.

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02-20-2017, 07:59 AM	#2
jhowell Grand Sorcerer Posts: 6,496 Karma: 84420419 Join Date: Nov 2011 Location: Tampa Bay, Florida Device: Kindles	ENABLE_DIAGS applies to e-ink Kindle devices, not Fire tablets which are Android based. Even for e-ink Kindles, that file wouldn't be on the device unless you put it there. I don't know the cause of your problem, but it look like something wiped out the device's information about itself. "DSN" is device serial number and should not be all zeros. I would call Amazon, but if it isn't still under warranty then it's probably toast.

02-27-2017, 12:18 PM	#3
Dr. Drib Grand Sorcerer Posts: 44,743 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	Moderator Notice Please take a few moments to read our Posting Guidelines, in particular the part about the maximum image size allowed (600x600 pixels). Images that violate those guidelines may be deleted. It is every member's responsibility to read our Posting Guidelines and follow them. Thanks.

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