08-04-2008, 09:03 PM | #1 |
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ABC Amber CHM Converter
Hi,
I read in this forum that ABC Amber chm converter is a good tool to convert chm to rtf then we can use any other tool to convert rtf to lrf, sounds interesting and decided to give it a try, in order to fully evaluate the software i ordered thru SWEG(www.swreg.org), problem started after that, either the maker of ABC Amber CHM converter, http://www.thebeatlesforever.com, or SWReg will answer any email(even in their internal messaging system), more than a week has passed, fully paid, and yet no email regarding download link and registration key as indicated in the invoice. Anybody experience the same problem? any way to contact the maker? following two email addresses got no response: processtext@thebeatlesforever.com processtext@processtext.com support@swreg.org If anyone has been able to contact the maker in the past, please inform them this problem and let me know how to contact them, Thanks, wang |
08-05-2008, 09:01 AM | #2 |
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08-05-2008, 09:24 AM | #3 | |
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Quote:
wang960 at yahoo.com btw, my registration with them is not the email above Thanks, wang |
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08-05-2008, 09:47 AM | #4 | |
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Hi
Quote:
It's strange 'cause I buyed it some times ago and the key's arrived instantly. Take the suggestion to control spam. |
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08-05-2008, 10:19 AM | #5 | |
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Quote:
yes i have excluded their domain in the spam control, strange problem really. wang |
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08-06-2008, 10:49 AM | #6 |
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ok, this problem is solved, I got an email from paypal that a full or partial refund has been made by SWReg, nothing from swreg and processtext about the reason why refund was made, quite a good ending, but left me no abc amber comverter
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08-06-2008, 11:13 AM | #7 |
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retry
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08-06-2008, 12:35 PM | #8 |
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I believe it will be the same, will try to find other ways to convert chm to lrf.
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10-03-2008, 12:21 AM | #9 |
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I've got the ABC converter full version, but I can't figure out how the .key file works. The email says to just click on it, but then I get a message saying I don't have the program or whatever to open the .key file. Help?!
Last edited by jesikadawn; 10-03-2008 at 12:24 AM. |
02-24-2009, 12:28 AM | #10 |
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Sorry for the delay, somehow I missed this thread earlier.
First, I am not part of the Process Text Group, just a user of their products for many years -- both the free ones and the paid ones. The direct email address for them is: processtext@processtext.com They have been very responsive to my emails and requests. The key you receive is a self contained program that places an entry in the registry to activate the full features of the program and extend it beyond the original trial period. SWReg acts as an agent for them and does the credit card processing. Process Text Group provides the product and support. |
02-28-2009, 01:52 PM | #11 |
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i had this happen the other day to me, it sucks.
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04-15-2009, 01:07 PM | #12 |
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Hi Everyone,
We apologize for any inconvenience experienced from the purchase process. I want to let everyone know should this error happen to occur in the future SWREG has just recently launched a new SWREG customer service page and a SWREG FAQ page that will answer any questions and concerns. In addition, we also have a 24 hour customer service center for a very quick response. Please feel free to open the lines of communication through any of these channels and we’ll happily assist with any inquires to the best of our abilities. It will also be helpful to you if you have the original email address associated with your transaction to speed up the process. Thanks, John |
07-15-2009, 07:53 PM | #13 |
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I noticed their swreg twitter page that I think you all should check out. I really like their service and it was easy to set up payment methods. They were also very responsive having answering my questions by contacting them through twitter
Last edited by Eric; 07-15-2009 at 08:09 PM. Reason: typo |
08-11-2009, 01:31 PM | #14 |
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Long time to answer it but AFTER you have run the ABC program & closed it, double click on the .key file (it is just a registry file) and it will be registered, or change the extension to .reg.
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10-21-2009, 11:21 AM | #15 |
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Hi there ... me also got same problem ... but i think it worst because processtext never reply my email ....
What I got is reply from SWReg as email below From: <ibm632@gmail.com> Date: Mon, Oct 12, 2009 at 10:19 AM Subject: Re: Order U336398801 - Where is my refund? (KMM22042534I11273L0KM) To: ProcessText Group <processtext@processtext.com> Hi There, Just to know why I never get reply from ProcessText Group. Money already paid but got nothing. Regret person Ibm632 ------Original Message------ From: SWREG Info To: Ibrahim Hasan To: ProcessText Group Subject: Re: Order U336398801 - Where is my refund? (KMM22042534I11273L0KM) Sent: Oct 11, 2009 6:36 AM Dear Support, Thank you for contacting SWREG. Customer order ID: U336398801 Customer email contact:ibm632@gmail.com This customer has requested a refund for their order due to the following reason: "Didn't get the product after a month , so where is my refund" Please reply to the customer regarding their request for a refund and copy us in the response so we show that the customer has been assisted. We are copying the customer on this email and we thank you for your help in this matter. Sincerely, Jayson G. SWREG Customer Service Email ID: 12058607 Original Message Follows: ------------------------ didn't get the product after a month , so where is my refund Sent from my BlackBerry® wireless device via Vodafone-Celcom Mobile. can some one from processtext explain ... |
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