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Old 12-19-2018, 11:39 AM   #1
Barbara1955
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PW4

I managed to get the USB cable connected to the PW4... Question Does any ones USB Loose? Mine wiggles Side to Side
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Old 12-19-2018, 12:13 PM   #2
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I have two Paperwhite 4's and the cables fit firmly. If it's really loose I think I'd contact Amazon.

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Old 12-19-2018, 12:53 PM   #3
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I think you are right...but dang I just got it a couple hours ago. What if they send me a refurb replacement
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Old 12-19-2018, 01:35 PM   #4
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Return it without involving CS. Do a normal return, then buy one again.
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Old 12-19-2018, 02:13 PM   #5
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Yep I thought of that after my other post.
As for buying another Nope don't think so.
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Old 12-19-2018, 02:41 PM   #6
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Are u saying the cable that Amazon supplied is a loose fit, or one that you already had lying around.?
I have sometimes had poorly made cheap cables from eBay that are loose in some devices. I bin them and use ones that fit snugly
Do you have anymore cables to try with the pw4, before concluding it is faulty. Is the cable simply loose in the socket or does the socket seem loose in the device ?
And I trust you have not forced the cable in upside down ?
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Old 12-19-2018, 02:42 PM   #7
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The usb is Loose. Yes I used the cable that came with it.
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Old 12-19-2018, 02:48 PM   #8
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If the socket is loose on the motherboard it needs to go back, as it will fail completely sooner or later.
If just the jaws of the socket are loose then squeezing them a bit closer together with tweezers or needle nose pliers is a possible workaround, rather than the hassle of a return.
You should be safe tryng that. It's within warranty and you don't need to admit to having tried the fix if it fails? You can return it as broken at any time in year 1.
Does it actually work if you don't wobble it, does it both charge and sideload ok ?
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Old 12-19-2018, 03:53 PM   #9
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I don't think there's much chance you'll get a refurb with a device this new. I guess you never know.

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Old 12-19-2018, 04:12 PM   #10
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Originally Posted by barryem View Post
I don't think there's much chance you'll get a refurb with a device this new. I guess you never know.

Barry
It the return rate is high because of poor battery life, etc., it can and has happened on newly launched kindles.
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Old 12-19-2018, 04:14 PM   #11
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I wouldn't mess with the port at all, that would void the warranty. And if it's returned using the normal return process, Amazon may take issue with the fact that it has been tinkered with.

Just return it without messing with it.

Amazon does use refurbs for warranty replacement. That is why we've (on the Amazon forums) always suggest doing the normal return during the first 30 days. That way you can order another device if you want, and you know it will be new.

Refurbs are fine, I like to buy them in fact. But in a case like this, there is no point going through those hoops. Especially since it sounds like she isn't going to order another one.
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Old 12-20-2018, 06:11 PM   #12
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Got a call from Amazon in Washington! Was a Tech!! I Did Not answer the call. I never requested them to call. Tech wanted to know what was broken why I gave it a 1 star.... sheesh
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Old 12-20-2018, 08:49 PM   #13
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That sounds like a nice thing for Amazon to do. Why didn't you take the call?

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Old 12-20-2018, 11:18 PM   #14
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I live in WV Not Washington State... I take it they just didn't like the 1 star I gave it.
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Old 12-21-2018, 02:50 PM   #15
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What difference does it make where you live? Amazon is located in Washington state so that's where they called from.

Of course they didn't like the 1 star review and it seems they were probably calling to see if they might improve the situation. It sounds like you're bitter and looking for reasons to dislike them.

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