Can't get the WiFi to connect - Page 4

nogle · 12-08-2011, 02:27 PM

If you go back to this thread:

https://www.mobileread.com/forums/sho...81#post1745181

there were a couple of us having a network error problem. The fix was to do a factory reset on the Kobo. It seemed like something in the wifi drivers or seettings had become corrupted and a reset fixed it.

Russells_Teapot · 12-08-2011, 10:54 PM

I greatly appreciate the help.

I took the tablet to the place it was bought, and it connected instantly to their network. The problem, therefore, must lie with me.

I remember seeing somewhere about setting the device so it will only work with B or G networks, not mixed ones, but I can't find that post.

Russells_Teapot · 12-12-2011, 05:15 PM

I bit the bullet, and converted my router over to WPA2-PSK, and the Kobos connected within seconds. My son went out and bought one, so we now have three Kobos and a Kindle in the house...all happily co-existing.

It's been a pain to switch everything over, but ultimately it took less time to do that than it did trying to find a fix for the Kobo.

I'd like to express my thanks for everyone who stepped forward to try to help out. The assistance was greatly appreciated.

Now...I'm off to Barsoom. Or will it be Treasure Island. Or Mariposa?

zwarbles · 12-13-2011, 04:05 PM

My touch doesn't even recognize any wireless connection at all.

taming · 12-13-2011, 04:18 PM

zwarbles, this may seem counter-intuitive, but if you look in the wireless section of settings before you have setup a wireless network for the first time, it seems like there is no WiFi available. However, if you press the sync button on the home page, it will search for a wireless network and you can then join your network in the usual way. The only exception to this seems to be the Enterprise versions of the network protocols.

zwarbles · 12-13-2011, 04:33 PM

Thank you, I didn't know that. I did like you said and it still won't read my wireless network. Bummer....so I guess I'll just have to load the books I buy manually. All my other books I'd side load anyway. I would keep the wi-fi off most of the time anyway to save on battery life.

taming · 12-13-2011, 04:42 PM

What kind of WiFi network do you have set-up? Do you have to add the devices MAC address to your router before you can add the device into your network? Does WiFi appear to work at McDonalds or Starbucks?

zwarbles · 12-13-2011, 04:55 PM

I have a D-Link N300 wireless router, model # DIR-632.

I use an iMac for my computer, which I am wired to. The room the computer is in does not get good connection to the wireless.
But I went into the room with the router and still nothing.

I only got my touch yesterday, so I haven't taken it anywhere to try to connect.

I never had a problem connecting with any Nook, Kindle, cell phone or iPad I've had. It usually detects the network, and I have to put my router password in to connect, then it remembers it and will connect automatically. Just with this Kobo it doesn't find the network.

taming · 12-13-2011, 04:58 PM

If the wireless does not work elsewhere, then return the Touch and get one that works

. If it does work elsewhere, then you may need to investigate a bit.

zwarbles · 12-13-2011, 04:59 PM

ok, thanks

zwarbles · 12-14-2011, 10:43 AM

It works now. I didn't realize I had to pick "store" from the home screen for it to pick up my network.

taming · 12-14-2011, 10:53 AM

Great! I thought it might be something simple.

flexdream · 10-05-2013, 02:36 PM

In case this helps anyone this is how I fixed my network problem for WiFi setup on a Kobo Touch. It could connect to a nearby unprotected network but wouldn't connect to mine even with the password. I checked my WiFi connection using another device, and the password worked fine. I then thought maybe there is a limit on the number of WiFi devices I can have connected. Looks like there is. Disconnecting another WiFi device I was then able to connect my Kobo. I've never heard of the number of WiFi connections on a router being limited, but maybe they are. I've not had problems before, but I think this is the first time I'd have tried to get a 3rd connection.

BroRastus4 · 12-06-2019, 12:06 PM

Completed Factory Reset but now have issue trying to reset the device. Will not connect / authenticate to Wi Fi. Am stuck at this point. Any suggestions?

stumped · 12-06-2019, 01:43 PM

The arc 7 is a very old device, no longer supported. And I am sure there were lots of warnings that a factory reset would bork it. Did u miss all those?. Not just here but there wass some announcement from kobo ?
Try a forum search , but you may have just killed it, for connecting to kobo ever again

12-06-2019, 12:06 PM	#59
BroRastus4 Junior Member Posts: 1 Karma: 10 Join Date: Dec 2019 Device: Kobo Arc7	Kobo Arc7 Factory Reset Completed Factory Reset but now have issue trying to reset the device. Will not connect / authenticate to Wi Fi. Am stuck at this point. Any suggestions?

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12-08-2011, 02:27 PM	#46
nogle Gangnam style! Posts: 373 Karma: 3646106 Join Date: Aug 2011 Device: Kobo	If you go back to this thread: https://www.mobileread.com/forums/sho...81#post1745181 there were a couple of us having a network error problem. The fix was to do a factory reset on the Kobo. It seemed like something in the wifi drivers or seettings had become corrupted and a reset fixed it.

12-08-2011, 10:54 PM	#47
Russells_Teapot Junior Member Posts: 7 Karma: 16088 Join Date: Dec 2011 Device: Kobo Touch	I greatly appreciate the help. I took the tablet to the place it was bought, and it connected instantly to their network. The problem, therefore, must lie with me. I remember seeing somewhere about setting the device so it will only work with B or G networks, not mixed ones, but I can't find that post.

12-12-2011, 05:15 PM	#48
Russells_Teapot Junior Member Posts: 7 Karma: 16088 Join Date: Dec 2011 Device: Kobo Touch	I bit the bullet, and converted my router over to WPA2-PSK, and the Kobos connected within seconds. My son went out and bought one, so we now have three Kobos and a Kindle in the house...all happily co-existing. It's been a pain to switch everything over, but ultimately it took less time to do that than it did trying to find a fix for the Kobo. I'd like to express my thanks for everyone who stepped forward to try to help out. The assistance was greatly appreciated. Now...I'm off to Barsoom. Or will it be Treasure Island. Or Mariposa?

12-13-2011, 04:05 PM	#49
zwarbles Connoisseur Posts: 56 Karma: 4278 Join Date: Aug 2009 Device: iPad, Nook, NC, NST, Kobo, Nook Glo, K4, KPW Touch	My touch doesn't even recognize any wireless connection at all.

12-13-2011, 04:18 PM	#50
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	zwarbles, this may seem counter-intuitive, but if you look in the wireless section of settings before you have setup a wireless network for the first time, it seems like there is no WiFi available. However, if you press the sync button on the home page, it will search for a wireless network and you can then join your network in the usual way. The only exception to this seems to be the Enterprise versions of the network protocols.

12-13-2011, 04:33 PM	#51
zwarbles Connoisseur Posts: 56 Karma: 4278 Join Date: Aug 2009 Device: iPad, Nook, NC, NST, Kobo, Nook Glo, K4, KPW Touch	Thank you, I didn't know that. I did like you said and it still won't read my wireless network. Bummer....so I guess I'll just have to load the books I buy manually. All my other books I'd side load anyway. I would keep the wi-fi off most of the time anyway to save on battery life.

12-13-2011, 04:42 PM	#52
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	What kind of WiFi network do you have set-up? Do you have to add the devices MAC address to your router before you can add the device into your network? Does WiFi appear to work at McDonalds or Starbucks?

12-13-2011, 04:55 PM	#53
zwarbles Connoisseur Posts: 56 Karma: 4278 Join Date: Aug 2009 Device: iPad, Nook, NC, NST, Kobo, Nook Glo, K4, KPW Touch	I have a D-Link N300 wireless router, model # DIR-632. I use an iMac for my computer, which I am wired to. The room the computer is in does not get good connection to the wireless. But I went into the room with the router and still nothing. I only got my touch yesterday, so I haven't taken it anywhere to try to connect. I never had a problem connecting with any Nook, Kindle, cell phone or iPad I've had. It usually detects the network, and I have to put my router password in to connect, then it remembers it and will connect automatically. Just with this Kobo it doesn't find the network.

12-13-2011, 04:58 PM	#54
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	If the wireless does not work elsewhere, then return the Touch and get one that works . If it does work elsewhere, then you may need to investigate a bit.

12-13-2011, 04:59 PM	#55
zwarbles Connoisseur Posts: 56 Karma: 4278 Join Date: Aug 2009 Device: iPad, Nook, NC, NST, Kobo, Nook Glo, K4, KPW Touch	ok, thanks

12-14-2011, 10:43 AM	#56
zwarbles Connoisseur Posts: 56 Karma: 4278 Join Date: Aug 2009 Device: iPad, Nook, NC, NST, Kobo, Nook Glo, K4, KPW Touch	It works now. I didn't realize I had to pick "store" from the home screen for it to pick up my network.

12-14-2011, 10:53 AM	#57
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Great! I thought it might be something simple.

10-05-2013, 02:36 PM	#58
flexdream Junior Member Posts: 1 Karma: 10 Join Date: Oct 2013 Device: Kobo Mini	In case this helps anyone this is how I fixed my network problem for WiFi setup on a Kobo Touch. It could connect to a nearby unprotected network but wouldn't connect to mine even with the password. I checked my WiFi connection using another device, and the password worked fine. I then thought maybe there is a limit on the number of WiFi devices I can have connected. Looks like there is. Disconnecting another WiFi device I was then able to connect my Kobo. I've never heard of the number of WiFi connections on a router being limited, but maybe they are. I've not had problems before, but I think this is the first time I'd have tried to get a 3rd connection.

12-06-2019, 01:43 PM	#60
stumped Wizard Posts: 3,305 Karma: 10259306 Join Date: May 2016 Device: kobo forma, Kobo Libra, Huawei media Tab, fire HD10, PW3 HDX8.9,	The arc 7 is a very old device, no longer supported. And I am sure there were lots of warnings that a factory reset would bork it. Did u miss all those?. Not just here but there wass some announcement from kobo ? Try a forum search , but you may have just killed it, for connecting to kobo ever again