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Old 08-30-2009, 08:49 AM   #1
leonnyan
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Sony Mac eBook software issues
Hi,

My PC software for Sony eBook Library has been crashing today (need to call eBook software support) so I thought I would install the Mac version.

Anyone else try this yet?

I run the installer which completes successfully, restart, and then all bad. The application launches, but none of the menu items do anything. I can't get to Preferences, Books, Library, nothing. Occasionally after I have been selecting UI elements (with no effect) for a while the software crashes.

I cannot find the 'uninstall-ebook' bits that get installed but have found a .ch file that I've opened and used command line to uninstall/reinstall. Same issue. I've tried connecting my device but that did nothing. The device shows on the desk top, but nothing helped the software.

Anyone have success with Sony Macintosh software?

I am running OS X 10.5.8 2.8 GHz Intel Core 2 Duo iMac.

Cheers,

Leon
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Old 08-30-2009, 09:54 AM   #2
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I have almost the same setup and have not had any problems. I say almost as I am not sure the speed of my imac. I will admit that I have not connected my reader yet, but I can intact with the software and the store.
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Old 08-30-2009, 11:00 AM   #3
leonnyan
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Thanks. I can't think of what is going on...
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Old 08-30-2009, 01:32 PM   #4
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Thanks. I can't think of what is going on...
This seems to be a common problem. What Language/Region is your Mac set to?

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Old 08-30-2009, 07:57 PM   #5
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English language, Singapore region. I got posted to work here and though I purchased my eBook in US, this Mac is set to Singapore region. Do you think I am facing a software region lock?

--Leon
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Old 08-30-2009, 10:08 PM   #6
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English language, Singapore region. I got posted to work here and though I purchased my eBook in US, this Mac is set to Singapore region. Do you think I am facing a software region lock?

--Leon
Yes, that has been the problem many have seen. What I have heard reported resolves this is to change your region to USA... install the software, reboot and run it. Once it is working change your region back and it should continue running.

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Old 08-31-2009, 01:51 AM   #7
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Another solution has been to reinstall the application using a new account.
It worked here..

My main issue right now is that the eBook Store has not been accessible through the Mac software for days now! The network is fine, just the Sony software is fail.
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Old 09-04-2009, 02:50 AM   #8
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Thank you for the advice. I'll try this over the weekend.
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