Onyx Boox Note, pen calibration issues

alvises · 05-16-2018, 11:31 AM

Hi,

just received the Note today. I instantly noticed a calibration issue with the pen. I obviously calibrated it multiple times but still the same. I've attached a short video of the issue.

Anyone knows how to fix it or do you think it's an hardware issue and it needs to be returned ?

Thanks

Alvise

Question Mark · 05-16-2018, 01:38 PM

Does it write like that in the middle of the screen or just at the edges?

I have found that my Note does not always register strokes accurately near the edges. However, it seems to perform fine elsewhere on the screen.

Maybe the upcoming revamp of the note app will resolve this issue.

LordP · 05-16-2018, 02:26 PM

I just checked my one day old Note and it tracks perfectly, even at the edges, if I hold the stylus perpendicular to the screen.

If I hold the stylus the same as on your video, it seems to be off a hair, even in the center of the screen,

It's hard to tell exactly where the stylus is making contact however.

I don't have the greatest eyes.

cqman · 05-16-2018, 02:55 PM

It is a technical limit or issue.

Same for all device (including Samsung Note) with similar technology when testing in your way at the EDGE of screen.

alvises · 05-16-2018, 05:49 PM

I think this is beyond the technical limit, this honestly seems to be an hardware issue. I made two other videos, one boox note and one with the max2. Max2 works great..

note (almost unusable close to the edges): https://sendvid.com/us784tuc

max2 (working great): http://sendvid.com/t992ouz3

charliebub · 05-16-2018, 06:31 PM

Hi, I received mine today too. I don't have this problem though - the pen will write right up to (and even along - using the screen-edge as a sort of ruler) the black plastic edge.
This is true for both beginning the stroke, ending the stroke and part-way through the stroke.

p.s.
This is true for all angles of the pen, not just perpendicular. Held as in your image my pen writes perfectly - so-far!

05-16-2018, 11:31 AM	#1
alvises Member Posts: 14 Karma: 10 Join Date: May 2018 Device: reMarkable, Boox Max2, iPad Pro	Onyx Boox Note, pen calibration issues Hi, just received the Note today. I instantly noticed a calibration issue with the pen. I obviously calibrated it multiple times but still the same. I've attached a short video of the issue. Anyone knows how to fix it or do you think it's an hardware issue and it needs to be returned ? Thanks Alvise Attached Thumbnails

05-16-2018, 06:31 PM	#6
charliebub Connoisseur Posts: 88 Karma: 266 Join Date: May 2018 Location: Cumbria, U.K. Device: Boox Max2	Hi, I received mine today too. I don't have this problem though - the pen will write right up to (and even along - using the screen-edge as a sort of ruler) the black plastic edge. This is true for both beginning the stroke, ending the stroke and part-way through the stroke. p.s. This is true for all angles of the pen, not just perpendicular. Held as in your image my pen writes perfectly - so-far! Last edited by charliebub; 05-16-2018 at 06:33 PM.

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05-16-2018, 01:38 PM	#2
Question Mark Wizard Posts: 1,418 Karma: 6513838 Join Date: Mar 2016 Device: More than I need, but not as many as I would like.	Does it write like that in the middle of the screen or just at the edges? I have found that my Note does not always register strokes accurately near the edges. However, it seems to perform fine elsewhere on the screen. Maybe the upcoming revamp of the note app will resolve this issue.

05-16-2018, 02:26 PM	#3
LordP Zealot Posts: 147 Karma: 1341124 Join Date: Aug 2010 Device: Kindle 3	I just checked my one day old Note and it tracks perfectly, even at the edges, if I hold the stylus perpendicular to the screen. If I hold the stylus the same as on your video, it seems to be off a hair, even in the center of the screen, It's hard to tell exactly where the stylus is making contact however. I don't have the greatest eyes.

05-16-2018, 02:55 PM	#4
cqman Groupie Posts: 170 Karma: 30112 Join Date: Jan 2017 Device: Kindle DXG, Onyx Boox Max1, Max2, Nova, Hisense A5 Pro	It is a technical limit or issue. Same for all device (including Samsung Note) with similar technology when testing in your way at the EDGE of screen.

05-16-2018, 05:49 PM	#5
alvises Member Posts: 14 Karma: 10 Join Date: May 2018 Device: reMarkable, Boox Max2, iPad Pro	I think this is beyond the technical limit, this honestly seems to be an hardware issue. I made two other videos, one boox note and one with the max2. Max2 works great.. note (almost unusable close to the edges): https://sendvid.com/us784tuc max2 (working great): http://sendvid.com/t992ouz3

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