05-10-2016, 01:26 PM | #1 |
Connoisseur
Posts: 75
Karma: 500000
Join Date: Oct 2011
Location: Utah
Device: iPad
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The "reset password" email never arrives
Earlier today I was trying to log in and had forgotten my password. I filled out the "reset password" form and waited, but the email never arrived. I tried it at least five different times. I was definitely using the right email address, because when I tried a different one it said it wasn't registered.
I checked my spam folder. I added community@mobileread.com to my contacts list (which should have whitelisted it on Yahoo mail). I made sure Adblock was turned off on mobileread before submitting the form. No email ever arrived. Finally I was able to log in by remembering what my password was. So, now I don't actually need my password reset. But this issue might be happening to other people. |
05-10-2016, 01:51 PM | #2 |
Bah, humbug!
Posts: 39,073
Karma: 157049943
Join Date: Jun 2009
Location: Chesapeake, VA, USA
Device: Kindle Oasis, iPad Pro, & a Samsung Galaxy S9.
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That's not good. I'll log out and see what happens when I request one.
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05-10-2016, 01:55 PM | #3 |
Bah, humbug!
Posts: 39,073
Karma: 157049943
Join Date: Jun 2009
Location: Chesapeake, VA, USA
Device: Kindle Oasis, iPad Pro, & a Samsung Galaxy S9.
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Mine was sent immediately.
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05-11-2016, 02:28 PM | #4 |
Connoisseur
Posts: 75
Karma: 500000
Join Date: Oct 2011
Location: Utah
Device: iPad
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Maybe it's a problem limited to yahoo mail addresses? Or att.net addresses that are run through yahoo?
I checked just now and reset emails have still not arrived. |
05-11-2016, 05:41 PM | #5 |
Resident Curmudgeon
Posts: 73,891
Karma: 128597114
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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Yahoo email is awful. You should not use it. Go sign up with gmail.com or outlook.com if you actually want ot get your email.
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05-11-2016, 05:57 PM | #6 |
Grand Sorcerer
Posts: 5,698
Karma: 16542228
Join Date: Feb 2010
Location: Pennsylvania
Device: Huawei MediaPad M5, LG V30, Boyue T80S, Nexus 7 LTE, K3 3G, Fire HD8
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I can't even get to the page to get an email sent. Using Chrome on my tablet there's no box to enter whatever I am supposed to enter to prove I'm human. I entered my email address in case that was required before the box would appear, but it made no difference. I also tried requesting desktop site in Chrome but still nothing. I tried Dolphin browser too.
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