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Old 04-15-2017, 07:19 PM   #76
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Well, after several days of repeatedly deleting Hiroshi Takahashi's posts requesting a refund which he repeatedly reposted after each deletion, it looks like the campaigners finally thought it might be a good idea to communicate with him instead of just deleting his posts and hoping that he would vanish.

The fact that he is apparently willing to take a $112 hit to back out of the campaign says a lot about his confidence in the campaigners to deliver on what they have promised. The fact that it has taken the campaigners this long to respond to him, as opposed to simply deleting his posts, perhaps says even more.

Quote:
Hiroshi Takahashi 11 hours ago

Order ID 262 (my contribution 13.3 e-Reader + Accessories$729+Shipping$60=$789
Easter Sale proposal No 6
1: my contribution exchange new person’s contribute on Easter Sale .
2: new person’s contribute on Easter Sale have a free Accessories and early shipping date.
3:Michael or peter Only Refund $677 to me (profit $112 for you , I decide discount)
Please reply for my proposal ,Michael or peter . Thank you.


Peter Carotenuto Campaigner 3 hours ago

it looks like we need more information from you please check your inbox

https://www.indiegogo.com/projects/1...ader#/comments
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Old 04-18-2017, 11:12 PM   #77
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And over on the "support" page...

Quote:
Jiashu Fang • a day ago

It's frustrating that the developers are leaving many questions unanswered, especially the questions on this support page. They have time to remove posts on the Indiegogo page but they seem have no time to answer questions from costumers.

Oranges • 2 hours ago

You make a valid point. Just one small correction, however. Michael and Peter aren't the developers. They are simply the campaign organizers.

That said, one would hope that they would be in contact with the developers to find solutions for some of the problems being raised. It is a little bit concerning that neither of them has bothered to post on this "support" page for quite some time.

http://goodereader.com/blog/good-e-reader-13-3-support
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Old 04-20-2017, 11:42 AM   #78
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Looks like Hiroshi Takahashi's persistence paid off and that he MAY be getting his requested refund.

It would be interesting to know if it was for the full amount paid or the $112 hit which he was apparently willing to take to back out of contribution to the campaign.

Quote:
Hiroshi Takahashi 4 hours ago

Dear Peter

Do you have a problem ?
No notice to me from Paypal.
l wait 3 business days .

hiroshi takahashi
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Old 07-02-2017, 03:06 PM   #79
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Just out of curiosity - did they finally released the entire source code of the reader firmware?

I was very interested in it due to the promise of the fully open source device, but since I was skeptical I decided to wait until it really shows up. I cannot find it anywhere... Anyway, nowadays I would not invest 700$ in this unit even if it was fully open source.
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Old 07-16-2017, 01:33 PM   #80
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Quote:
Originally Posted by plusz View Post
Just out of curiosity - did they finally released the entire source code of the reader firmware?

I was very interested in it due to the promise of the fully open source device, but since I was skeptical I decided to wait until it really shows up. I cannot find it anywhere... Anyway, nowadays I would not invest 700$ in this unit even if it was fully open source.
No, they haven't yet made the source code available and one backer has publicly questioned their ability to do so. Unsurprisingly, they have not responded to the that post which was made more than three weeks ago..

Quote:
Pierre Gallaz 24 days ago

I had originally planned on buying a 6.8 device as well, and had actually pledged money on your kickstarter campaign. But the lack of open source firmware, and the lack of android upgrade (not even Amazon Kindle installs on this version of android nowadays!), while both of which were part of your original pitch, made me choose to wait instead. I wish things were moving faster on the software side, and I’m wondering if you really have the control of it. Making the firmware open source is easy!

https://www.indiegogo.com/projects/1...ader#/comments
They have. however, processed at least one refund from a very disgruntled backer. So they are perhaps not entirely without some scruples.

Quote:
Hiroshi Takahashi 12 days ago

Dear Peter and Michael  Time is now . I waited 8 week . Please start a refund procedure . Thank you.——————————————-
Your response:I am sorry, we cannot refund you for at least 8 weeks. In 8 weeks we will refund you. Please wait.———————————-
My offer:ID 262 (contribution 13.3 e-Reader + Accessories$729+Shipping$60=$789 My contribution exchange new person’s contribute on Easter Sale . Michael or peter Only Refund $677 to me (profit $112 for you , I decide discount)


Michael Kozlowski Campaigner 12 days ago

We are beginning the refund process now, please check your email.


Hiroshi Takahashi 11 days ago

Thank you


Hiroshi Takahashi 11 days ago

I get refund , Thank you.

https://www.indiegogo.com/projects/1...ader#/comments
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Old 07-20-2017, 04:51 PM   #81
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Quote:
Originally Posted by bigshed View Post
I would be more willing to give these guys the benefit of the doubt that it is just incompetence with regard to supply chain knowledge as opposed to actively trying to screw their customers.
Yes and no. There definitely does seem to be incompetence in regard to supply chain knowledge. However, they have also provided a lot of misleading information. For example, they said they would provide the source code which they haven't done and which they may not be in a position to do so. They allowed people to think that they would be able to physically attach an external keyboard despite knowing for a very long time that this would not be possible. They have claimed that users can install millions of Android apps despite knowing that many, if not most, of these apps are not compatible with the version of Android the device is running... In short, they have knowingly mislead their backers.

Quote:
Originally Posted by bigshed View Post
Onyx on the other hand are selling a lame duck at a premium price.. take a look at the Max Carta on youtube, how sluggish it is, and how it doesn't work half the time (deletion, page switching, even file opening) and tell me it is worth $700.

The difference is that the Netronix maybe give it a year or two and they might have a polished product. I don't expect Onyx will ever learn their lesson because they simply don't care.
Can't speak to the Max Carta. However, I have the Max and it has functioned reasonably well for me to date. There have also been a number of updates to the software since it was first released which have improved the functionality of the device. Hopefully, more will be forthcoming.

Haven't seen any updates yet for the Netronix device. Certainly, some of the backers for the 13.3 " GoodEreader seem less than satisfied. A $750 paperweight is not an encouraging descriptor.

Quote:
Daniel 1 day ago

When will you be upgrading to Android 5.0 firmware? Right now the firmware is buggy and crashes every time I try to use it. So I have a $750 paperweight. I’m hoping the upgrade in firmware will be this summer like you promised and that it will resolve some of these issues. Can you comment on when you expect to release Android 5.0 firmware?

...

rafepurnell 2 days ago

Lack of response, lack of delivery of software, millions of android apps that will not run… totally fed up…
This has been a mistake.. waste of time… and money..

The Onyx Boox Max Carta does what this was supposed to.. and amazon can deliver tomorrow… oooo they have a returns policy…

https://www.youtube.com/watch?v=VZTGULb4w54

The Good e-Reader is not strong enough to even function as a drinks tray..
See less


Peter Carotenuto Campaigner 1 day ago

The Onyx is slow, unresponsive, and is bound by the pen with no touch layer.


rafepurnell 1 day ago

So how about some transparency here? Something you don't seem to be good at. Are you looking into the software issues or Netronix? Are you guys working on resolving the issues with the play store? Are you having google play services issues resolved? Are you going to release a fixed firmware? No communications from your side means that I am still running manually downloaded older versions of apps that i have to hunt for in archive sites. I have been running with these for months and months now.


rafepurnell 1 day ago

This wonderful device is nothing with the software, and I do believe this to be a wonderful device which is let down by my list above. So right now I am looking for other uses for it. Today I discovered it to be an excellent mouse mat. In the mean time I am going to look for a device with support.

https://www.indiegogo.com/projects/1...ader#/comments

Last edited by Question Mark; 07-20-2017 at 04:54 PM.
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Old Today, 12:48 PM   #82
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An interesting comment from their review of the Max Carta:

Quote:
What I have learned from our own Good e-Reader 13.3 is that Android 4.04 is 100% compatible with E-Readers, later versions cause a ton of problems and require extensive development time to upgrade the OS, and make sure everything works. In the end, it simply isn’t worth it. The types of people that spend between $600 and $1,000 for an e-reader are few and far between.

https://goodereader.com/blog/electro...x-carta-review
It almost sounds like they have thrown the towel in on upgrading the OS... I wonder if they will now make the code public as was previously promised.
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