Fun with Amazon: Defective PaperWhite - Page 7

DuckieTigger · 04-13-2018, 04:35 AM

Quote:

Originally Posted by haertig

I have decided to keep my defective PaperWhite, and live with the lockups.

Why? Because of another thread here on our forums, "Amazon behaving badly (again)"

If it was me that influenced you in your decision, then I apologize for that. I am assuming since you quoted me. For your sanity you could do 2 things now that you are writing the one PW off as loss. First try to fix it yourself by replacing the battery. And second, bite the bullet and buy a new PW (they are still on sale for $80 for Prime members).

And please don't come to the wrong conclusion that I am defending Amazon. I have been lucky with Amazon CS so far, especially every time I end up on a higher tier in support. If it was something simple, I would have already fixed it myself. My secret? I don't demand right away to get to tech support, but let the first person figure out that they are at the end of their rope. Sometimes it is refreshing that the first person I talk to has enough technical knowledge to understand my problem. But alas, the last time I still needed a higher tier because of insufficient rights to view my whole account info.

haertig · 07-11-2018, 01:00 PM

It's been about 3 months since my last post in this thread, and since then, my Paperwhite has NOT locked up again. I've probably read 5 books in that time frame. My Paperwhite has been in airplane mode continuously, so it was not a firmware update that might have "fixed" the problem.

So why does it appear "fixed" at the time? I have no idea. Corrupted books? We'll never be able to prove or disprove that. It would seem unusual that all the books I was reading several months ago just happened to be corrupted, every one of them, and now all the books I am reading are not corrupted. But that is at least theoretically possible. All of the books I've read this year have been library checkouts via Overdrive (AZW3 format) except for one that was an Amazon Prime free download. So while each book is unique to itself, the source of where I'm getting them from remains the same.

So, for whatever reason, my Paperwhite has been well-behaved these last 3 months. Now that I've posted this, it will probably lock up again tomorrow. That would be just my luck!

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Fun With Tania $0.99 at amazon	Kanila G	Self-Promotions by Authors and Publishers	1	04-12-2015 09:00 AM
Defective LED on Paperwhite 2	taphil	Amazon Kindle	4	10-02-2013 08:00 AM
Now What?! 2x Defective Paperwhites, Now Defective Fire HD 7"	Michele	Amazon Kindle	11	11-03-2012 10:16 PM
Will Amazon replace a defective cable under warranty?	carld	Amazon Kindle	5	06-15-2011 02:21 PM
No more DRM for Amazon says Defective by Design	JSWolf	News	19	02-28-2010 01:08 PM

07-11-2018, 01:00 PM	#92
haertig Wizard Posts: 1,738 Karma: 26006874 Join Date: Sep 2017 Device: PW3, Fire HD8 Gen7, Moto G7, Sansa Clip v2, Ruizu X26	It's been about 3 months since my last post in this thread, and since then, my Paperwhite has NOT locked up again. I've probably read 5 books in that time frame. My Paperwhite has been in airplane mode continuously, so it was not a firmware update that might have "fixed" the problem. So why does it appear "fixed" at the time? I have no idea. Corrupted books? We'll never be able to prove or disprove that. It would seem unusual that all the books I was reading several months ago just happened to be corrupted, every one of them, and now all the books I am reading are not corrupted. But that is at least theoretically possible. All of the books I've read this year have been library checkouts via Overdrive (AZW3 format) except for one that was an Amazon Prime free download. So while each book is unique to itself, the source of where I'm getting them from remains the same. So, for whatever reason, my Paperwhite has been well-behaved these last 3 months. Now that I've posted this, it will probably lock up again tomorrow. That would be just my luck!