07-05-2018, 04:46 PM | #1 |
Thistle Sifter
Posts: 187
Karma: 24088
Join Date: Sep 2016
Location: San Diego
Device: Kindle Paperwhite
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Epubor app customer support
Trying to communicate with Epubor's support team is a test in patience. I know that English is not their first language, but even making allowances for that, it is insanely frustrating!
Instead of helping me with a reply to my answer, they provide an answer for another issue that I am not having. They finally said they changed my ePubor license to their audio conversion app. I don't have any need or want for that app. The ePubor app has many quirks, and trying to get a straight answer from their tech support is a royal pain. |
07-05-2018, 04:52 PM | #2 |
Grand Sorcerer
Posts: 27,550
Karma: 193191846
Join Date: Jan 2010
Device: Nexus 7, Kindle Fire HD
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I'm surprised they have customer support at all, to be quite frank. Profiting from the distribution of DRM circumvention software could land them in legal trouble in several jurisdictions.
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07-05-2018, 05:03 PM | #3 |
Gentleman and scholar
Posts: 10,990
Karma: 108312789
Join Date: Jun 2015
Location: Space City, Texas
Device: Clara HD; Nook ST w/Glowlight, (2015) Glowlight Plus, Paperwhite 3
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If you're using Epubor, you ought to investigate Calibre and the Apprentice Alf plug-ins. Epubor is built on the backs of those plug-ins. Lots of users here will knock Epubor for that reason, but Epubor does simplify things and give a simple interface.
However, you can get plenty of support on the Alf blogs for free. They were very helpful to me when I was having trouble converting a B&N comic I had purchased. |
12-31-2018, 03:28 PM | #4 |
Junior Member
Posts: 2
Karma: 10
Join Date: Sep 2018
Device: Kindle Oasis
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It does look good but when I purchased it, the company that handles the transaction (2Checkout ) sent me an email requiring the following;
In order to validate your payment and complete your order, please provide us with the following documents during the next two business days: - a copy of a photo ID (identification card, driver`s license or passport) of the PayPal account holder. - Proof of Valid billing address: Utility Bill. All items must be legible and uploaded to our secure interface. I paid via PayPal and have been purchasing online for 20+ years and never had something like this occur. So beware. It looks like a scam to me and I have sent PayPal the revelant information. |
Tags |
epubor, feedback, reviews |
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