Vox will not charge - Page 2

Ellio · 11-08-2011, 08:58 PM

Quote:

Originally Posted by SensualPoet

Seriously? You removed the back cover and didn't just hold down the power button for 10s or more?

I'm not convinced I'm getting 6 hrs battery life but its certainly a decent period of time. I tend to charge with it off, and overnight. I haven't experienced any battery issues.

I hold the power button down for 10s or more and nothing happens.

I've been having nothing but problems so far. I had the kobo animation (book unfolding and displaying "kobo") looping for all eternity and being unresponsive. I contacted customer support and they were useless, telling me to hold the power button for 10s, when that wasn't doing anything, they told me to reset on the back, and that did nothing either.

Eventually I managed to get it out of that infinite loop, I don't even know how I did it, and now the yellow light is constantly on, my battery indicator says "?", and if it ever goes to sleep, I have to pop off the back cover to restart it in order to get it to wake up again.

This is insanely frustrating.

EDIT: Power button doesn't even do anything for me, doesn't turn it on, doesn't put it to sleep, nothing.

Haesslich · 11-08-2011, 09:06 PM

Quote:

Originally Posted by Ellio

I hold the power button down for 10s or more and nothing happens.

I've been having nothing but problems so far. I had the kobo animation (book unfolding and displaying "kobo") looping for all eternity and being unresponsive. I contacted customer support and they were useless, telling me to hold the power button for 10s, when that wasn't doing anything, they told me to reset on the back, and that did nothing either.

Eventually I managed to get it out of that infinite loop, I don't even know how I did it, and now the yellow light is constantly on, my battery indicator says "?", and if it ever goes to sleep, I have to pop off the back cover to restart it in order to get it to wake up again.

This is insanely frustrating.

Sounds like the issue with the battery firmware that KoboJW noted earlier. Have you tried updating the firmware again?

SoulTrain · 11-08-2011, 11:39 PM

Quote:

Originally Posted by KoboJW

SoulTrain - thanks for your patience. We are actively investigating this issue, and hope to a resolution soon. Hopefully, this is not a constant thing for you. Of course, ideally it never happens to anyone. But we are listening, and working to make it better.

James

I guess my question is, if I keep this device and this problem is not resolved, will Kobo give me my money back after the store return period is over? I am not satisfied if the solution is to completely shut down in order to charge the battery.

Blossom · 11-08-2011, 11:49 PM

I had the same issues with my Coby 7022 I sent back. It could not decide what level the battery was. It was like a yo-yo. The Vox and Coby tablets seem to have the same issues.

KoboJW · 11-09-2011, 11:30 AM

Ellio - you need to run the firmware update app in the app tray. The ? battery indicator is a clear sign that your firmware did not update correctly. When you run it, please make sure the device is sitting flat on a table. We have heard some (very, very few) reports that the updater can fail if orientation changes at a certain point during the update.

James

KoboJW · 11-09-2011, 11:34 AM

You should not be satisfied, and we certainly are not. We expect to be be able to resolve the issue very soon via a software update.

James

Quote:

Originally Posted by SoulTrain

I guess my question is, if I keep this device and this problem is not resolved, will Kobo give me my money back after the store return period is over? I am not satisfied if the solution is to completely shut down in order to charge the battery.

tuner45 · 11-10-2011, 09:19 AM

I tried everything hard reset ( 10 second hold ) etc wiped data and restarted, the only way the charger shows the right amount of charge is to pop the cover and press the button next to the battery. I am going to the store today to exchange, I think I have a bad one.

Michael Sherman · 11-17-2011, 12:35 AM

Well, this is the second Vox in a month to totally die on me today. Can't boot up, no lamp on unless charger is plugged in, but not charging it seems. I had 25% remaining charge when I left it charging in the sleep mode. No apps besides system running. I really like the Vox, but don't want to go through this again, especially because of all the time wasted just setting it up right.

Not sure where I'm headed with this, but a store return is essenntial.

Michael Sherman · 11-17-2011, 10:27 AM

Hold on! I decided to try popping off the back cover and hitting the reset button like tuner45 and others have tried, and Voila!- it came back to life. I am a happy camper again, but wary to more unknown issues. If this is the equivalent of rebooting your computer to restore things, I don't have a problem with this. We are constantly rebooting our computes and consider that just the price we pay to live in "computer heaven". If I had known about this feature, I would have likely not had to replace my first Vox, as it did the same thing. Why is this feature not listed in user documents as a restorative measure? Why is there not a pin hole aligned with the cover to allow a paper clip reset? I think most of the frustration people are getting is due to the poor documentation of features and processes with this device. Kobo should reissue an entirely new User Manual to all purchasers of the Vox.

taming · 11-17-2011, 10:32 AM

Had you tried the 10 second hold on the power button then a usual press on it before this?

Michael Sherman · 11-17-2011, 10:40 AM

Yes, I new about that, and had tried it about 300 times! I learned that "routine" from a customer support person who attempted to help me with my first Vox. Then I learned another "routine" which includes hold down the top button of the volume control while hitting the on/off button briefly which provides another level of rebuild, from Darrell at Kobo in Toronto. None of these worked in any case. I would consider the 10 second hold-down as Option #1, the quick start with volume + hold-down as Option #2, and if either of these don't fix a problem, then go to Option #3 -reset with button on back panel. Option #4 is return to seller/toss out the window/burn it/etc.!

Michael Sherman · 11-17-2011, 12:17 PM

One last question I have is whether there is a secure way to recharge the device and avoid the power up problems. There are a few suggestions floating around, and I would like to try to get a handle on the safest way. I plan to proceed on the basis that the device will be completely shut down with normal shut down procedure before connecting the charger and see how that works out in the long run.

KoboJW · 11-17-2011, 03:52 PM

Michael - I would advise a revision to your ordering. The Volume and power on combination is a factor reset. The back panel button is just a forced reboot. The former will wipe your data, the latter will not. I would try the back panel reset option first.

James

p.s. This issue should not be a problem for very much longer

#hint

TonyToews · 11-17-2011, 05:33 PM

Quote:

Originally Posted by KoboJW

p.s. This issue should not be a problem for very much longer

#hint

Love those hints.

And your servers are going to be rather busy when the OS update is available. I assume that the upgrade is going to be spaced out over at least a day as otherwise your servers and connection will be swamped.

Michael Sherman · 11-18-2011, 08:47 AM

Thanks James. I didn't realize that. A data wipe is exactly what I have been trying to avoid!

So to clarify, I would list Option 1 to be the 10 second power switch hold-down, Option 2 as reboot via button on back panel and if either of these don't fix the problem, then go to Option #3, the quick start with volume + hold-down, which wipes data.

Is Option 3 the same as clearing the device to factory defaults as found in the Privacy settings?

11-10-2011, 09:19 AM	#22
tuner45 Junior Member Posts: 2 Karma: 10 Join Date: Nov 2011 Device: kobo vox	Battery issue I tried everything hard reset ( 10 second hold ) etc wiped data and restarted, the only way the charger shows the right amount of charge is to pop the cover and press the button next to the battery. I am going to the store today to exchange, I think I have a bad one.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
What Can the Kobo Vox Do?	pokee	Kobo Tablets	36	11-18-2011 03:00 AM
Purchasing Vox	49Kat	Kobo Tablets	26	11-13-2011 02:28 AM
Is there anything you don't like about the vox?	ron1959	Kobo Tablets	37	11-06-2011 09:34 AM
Vox not charging	voxy	Kobo Tablets	5	10-31-2011 01:19 PM
Apps for the Vox	taming	Kobo Tablets	1	10-24-2011 07:56 AM

11-08-2011, 11:49 PM	#19
Blossom Treasure Seeker Posts: 18,708 Karma: 26026435 Join Date: Mar 2010 Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices	I had the same issues with my Coby 7022 I sent back. It could not decide what level the battery was. It was like a yo-yo. The Vox and Coby tablets seem to have the same issues.

11-09-2011, 11:30 AM	#20
KoboJW UX Lead, Kobo Vox Posts: 113 Karma: 199002 Join Date: Oct 2011 Device: Boxes of Voxes	Ellio - you need to run the firmware update app in the app tray. The ? battery indicator is a clear sign that your firmware did not update correctly. When you run it, please make sure the device is sitting flat on a table. We have heard some (very, very few) reports that the updater can fail if orientation changes at a certain point during the update. James

11-17-2011, 12:35 AM	#23
Michael Sherman Member Posts: 16 Karma: 20 Join Date: Nov 2011 Location: Toronto, Canda Device: Kobo Vox	Well, this is the second Vox in a month to totally die on me today. Can't boot up, no lamp on unless charger is plugged in, but not charging it seems. I had 25% remaining charge when I left it charging in the sleep mode. No apps besides system running. I really like the Vox, but don't want to go through this again, especially because of all the time wasted just setting it up right. Not sure where I'm headed with this, but a store return is essenntial.

11-17-2011, 10:27 AM	#24
Michael Sherman Member Posts: 16 Karma: 20 Join Date: Nov 2011 Location: Toronto, Canda Device: Kobo Vox	Hold on! I decided to try popping off the back cover and hitting the reset button like tuner45 and others have tried, and Voila!- it came back to life. I am a happy camper again, but wary to more unknown issues. If this is the equivalent of rebooting your computer to restore things, I don't have a problem with this. We are constantly rebooting our computes and consider that just the price we pay to live in "computer heaven". If I had known about this feature, I would have likely not had to replace my first Vox, as it did the same thing. Why is this feature not listed in user documents as a restorative measure? Why is there not a pin hole aligned with the cover to allow a paper clip reset? I think most of the frustration people are getting is due to the poor documentation of features and processes with this device. Kobo should reissue an entirely new User Manual to all purchasers of the Vox.

11-17-2011, 10:32 AM	#25
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Had you tried the 10 second hold on the power button then a usual press on it before this?

11-17-2011, 10:40 AM	#26
Michael Sherman Member Posts: 16 Karma: 20 Join Date: Nov 2011 Location: Toronto, Canda Device: Kobo Vox	Yes, I new about that, and had tried it about 300 times! I learned that "routine" from a customer support person who attempted to help me with my first Vox. Then I learned another "routine" which includes hold down the top button of the volume control while hitting the on/off button briefly which provides another level of rebuild, from Darrell at Kobo in Toronto. None of these worked in any case. I would consider the 10 second hold-down as Option #1, the quick start with volume + hold-down as Option #2, and if either of these don't fix a problem, then go to Option #3 -reset with button on back panel. Option #4 is return to seller/toss out the window/burn it/etc.!

11-17-2011, 12:17 PM	#27
Michael Sherman Member Posts: 16 Karma: 20 Join Date: Nov 2011 Location: Toronto, Canda Device: Kobo Vox	One last question I have is whether there is a secure way to recharge the device and avoid the power up problems. There are a few suggestions floating around, and I would like to try to get a handle on the safest way. I plan to proceed on the basis that the device will be completely shut down with normal shut down procedure before connecting the charger and see how that works out in the long run.

11-17-2011, 03:52 PM	#28
KoboJW UX Lead, Kobo Vox Posts: 113 Karma: 199002 Join Date: Oct 2011 Device: Boxes of Voxes	Michael - I would advise a revision to your ordering. The Volume and power on combination is a factor reset. The back panel button is just a forced reboot. The former will wipe your data, the latter will not. I would try the back panel reset option first. James p.s. This issue should not be a problem for very much longer #hint

11-18-2011, 08:47 AM	#30
Michael Sherman Member Posts: 16 Karma: 20 Join Date: Nov 2011 Location: Toronto, Canda Device: Kobo Vox	Thanks James. I didn't realize that. A data wipe is exactly what I have been trying to avoid! So to clarify, I would list Option 1 to be the 10 second power switch hold-down, Option 2 as reboot via button on back panel and if either of these don't fix the problem, then go to Option #3, the quick start with volume + hold-down, which wipes data. Is Option 3 the same as clearing the device to factory defaults as found in the Privacy settings?

Advert

Advert