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Old 02-13-2018, 08:31 PM   #1
jason mayer
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Device: kobo aura one
Kobo Auro one no overdrive icon (and I have read forums)

new kobo aura one
bought on ebay
registered my account in usa with credit card
updated firmware to newest

overdrive is missing from accounts

tech support for overdrive is the worst tech support ever, called them, what a joke.

their solution was to return it for a new kobo.
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Old 02-13-2018, 09:01 PM   #2
jason mayer
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im so frustrated.

in affiliate.conf i have
[General]
affiliate=Kobo

on rakuten whatever account i have a usa address and credit card also in usa

on kobo site i also have a usa address and credit card
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Old 02-13-2018, 09:31 PM   #3
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Are you in the USA?
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Old 02-14-2018, 12:00 AM   #4
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Quote:
Originally Posted by meeera View Post
Are you in the USA?
And does your Kobo account has an address in the USA? Or one of the other countries that support OD?
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Old 02-14-2018, 12:23 AM   #5
jason mayer
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im in los angeles CA

I have tried internet both though my tmobile hotspot and through time warner los angeles

real los angeles address on the kobo accounts and billing address of credit card in los angeles too

most disturbing was that support call. they may as well as shut down that support center.
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Old 02-14-2018, 04:53 AM   #6
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Have you reset your KA1 to factory default settings? I wonder if something wasn't initialized correctly when it was first set up. Overdrive should show up in Settings, second from the top.
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Old 02-14-2018, 08:01 PM   #7
jason mayer
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just reset to factory default. no help.

called kobo support again, they literally refuse to help. their solution is i should return it to amazon and give up.

no jokes.
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Old 02-14-2018, 08:05 PM   #8
jason mayer
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plus my unit has edge bleed.

honestly, compared to a kindle, this device is utter garbage.

zero stars, very disappointed.
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Old 02-18-2018, 09:15 PM   #9
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Have you spoken with the person who sold it to you?
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Old 02-19-2018, 01:21 PM   #10
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Kobo Tech support is in Mexico City and while they try they can be trying at times. I have asked their location when contacting them and have always been told the individual is in Mexico City. They seem to have a rote routine for a given customer problem rather than actual thorough familiarity with the devices they are trying to support. No help if the problem is not a routine one in their menu options.

Since most companies have shipped their tech support overseas it has gone to hell compared to what it used to be. I first noted the deterioration when HP shipped their tech support overseas.

I do not believe that Kobo Support actually said to return it to Amazon though as claimed in post #7, unless bought there.
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Old 02-19-2018, 05:52 PM   #11
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Quote:
Originally Posted by Richwood View Post

I do not believe that Kobo Support actually said to return it to Amazon though as claimed in post #7, unless bought there.
He may have simply misstated that (with his Kindle comparison still in mind) because he said in his first post that he bought the Kobo on eBay.
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Old 02-19-2018, 06:36 PM   #12
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The problem you have is that because you bought the Kobo Aura ONE on eBay, you have no warranty. Kobo are not obligated to take it back and swap it out. If you cannot get it to work, then the only recourse is to contact the seller and try to return it or swap it (if the seller has any more). If the seller won't accept the return, then contact PayPay and if that fails, contact your credit card company.
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Old 02-19-2018, 06:57 PM   #13
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Just toconfirm. You are following these steps?


Setting up your OverDrive account
To borrow books with OverDrive, you'll need to create a
free OverDrive account.
Before you start, you'll need:
  • A valid library card from your local library.
  • An active Wi Fi connection.
  1. Go to your Home screen.
  2. Tap the ... More icon at the top of the screen.
  3. Tap Settings.
  4. Tap OverDrive.
  5. Tap Sign in.
    The Find a public library screen will appear.
  6. Search and select the name of your local public library.
  7. Follow the onscreen instructions to set up your
    OverDrive account.
    Note: Write down your OverDrive account email and
    password so that you can reference it later if needed.
  8. Tap Sign in to enter your library card number and
    PIN.
    The OverDrive window will appear.
  9. Tap Yes, Grant Access.
  10. Tap Browse or Search to start looking for a book
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