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Old 02-08-2020, 06:26 PM   #1
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Intro CC: New Product Manager Joining the Team

tl;dr: Product manager coming in to help CC development. Talk to us, contact info below!

Hey Everyone,

My name is Alex and I am joining the Calibre Companion team! I'm extremely excited to work on this tool you love. I understand there have been some problems with the application and I'm here to hopefully resolve all of these moving forward. I have years of experience handling product development and we as a community should start seeing some great improvements.

Moving forward I want your voice to define the new features and updates. We want to drive the app to be user centric. Please send your contact information to the email below if you'd be open to speaking with me, I want to conduct interviews and gather your feedback.

CCfeedback@goldtreeway.com

I look forward to speaking to as many users as possible!

Rev
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Old 02-08-2020, 07:30 PM   #2
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Open discussion here is better IMO.
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Old 02-09-2020, 06:29 AM   #3
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Open discussion here is better IMO.
I think not for what he's talking about. One of the downsides to group discussions is that sometimes suggestions can be shouted down, or people hesitant to make suggestions. There have certainly been more that a few posters on MobileRead who seem to strongly feel that their opinion is the only valid response and any disagreement is not to be tolerated.

There is still a suggestions thread that you can post to if you want to.
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Old 02-09-2020, 06:35 AM   #4
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tl;dr: Product manager coming in to help CC development. Talk to us, contact info below!

Hey Everyone,

My name is Alex and I am joining the Calibre Companion team! I'm extremely excited to work on this tool you love. I understand there have been some problems with the application and I'm here to hopefully resolve all of these moving forward. I have years of experience handling product development and we as a community should start seeing some great improvements.

Moving forward I want your voice to define the new features and updates. We want to drive the app to be user centric. Please send your contact information to the email below if you'd be open to speaking with me, I want to conduct interviews and gather your feedback.

CCfeedback@goldtreeway.com

I look forward to speaking to as many users as possible!

Rev
I tried sending an email to that address but it bounced with the following message

We're writing to let you know that the group you tried to contact (CCfeedback) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:

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If you have questions related to this or any other Google Group, visit the Help Center at https://support.google.com/a/goldtre...py?topic=25838.

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Old 02-09-2020, 07:25 AM   #5
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It really shows the good management.
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Old 02-09-2020, 07:47 AM   #6
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Originally Posted by pwalker8 View Post
I think not for what he's talking about. One of the downsides to group discussions is that sometimes suggestions can be shouted down, or people hesitant to make suggestions. There have certainly been more that a few posters on MobileRead who seem to strongly feel that their opinion is the only valid response and any disagreement is not to be tolerated.
You may be right about some MR sub-forums, but my recollections of participating in the CC forum when @chaley was running the show are that it was a very positive and co-operative space. Mainly due to chaley giving such excellent support and responding to user requests or at least giving reasons when something wasn't possible.

Admittedly I'm an Android-only CC user and have, so far, been spared any disruption to service.

To Alex, here's my personal feedback (no private conversations required) I won't care if you never add a single new CC feature as long as you keep the Android version running as-is on newer versions of Android (Google permitting).
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Old 02-09-2020, 08:00 AM   #7
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To Alex, here's my personal feedback (no private conversations required) I won't care if you never add a single new CC feature as long as you keep the Android version running as-is on newer versions of Android (Google permitting).
Yep.

And please advise if you do update the Android app so I remember NOT to update it!
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Old 02-09-2020, 12:36 PM   #8
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Originally Posted by jackie_w View Post
You may be right about some MR sub-forums, but my recollections of participating in the CC forum when @chaley was running the show are that it was a very positive and co-operative space. Mainly due to chaley giving such excellent support and responding to user requests or at least giving reasons when something wasn't possible.

Admittedly I'm an Android-only CC user and have, so far, been spared any disruption to service.

To Alex, here's my personal feedback (no private conversations required) I won't care if you never add a single new CC feature as long as you keep the Android version running as-is on newer versions of Android (Google permitting).
Android Mostly co-operative Happy if it never got a new feature (this edition) as long as it runs on current Android
for
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Old 02-09-2020, 02:23 PM   #9
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Feedback Email should work now

Hey Everyone,

Sorry about that email bounce, had to toggle a setting on our side.

Please try reaching out again so we can schedule some calls!

As far as the feedback communication channel, the forum is not the proper way to capture clear user requirements from a product development standpoint. Also phone calls and face to face is the best way in my opinion.

I hear you on the app stability, if that is priority #1, let me hear it!

Please be patient with us. Our goal is to establish that same communication you had with the previous owner and I'm here to talk to with you.

Alex
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Old 02-09-2020, 02:27 PM   #10
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I tried sending an email to that address but it bounced with the following message

We're writing to let you know that the group you tried to contact (CCfeedback) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:

* You might have spelled or formatted the group name incorrectly.
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* This group may not be open to posting.

If you have questions related to this or any other Google Group, visit the Help Center at https://support.google.com/a/goldtre...py?topic=25838.

Thanks,

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Please try again!
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Old 02-09-2020, 02:35 PM   #11
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Originally Posted by jackie_w View Post
You may be right about some MR sub-forums, but my recollections of participating in the CC forum when @chaley was running the show are that it was a very positive and co-operative space. Mainly due to chaley giving such excellent support and responding to user requests or at least giving reasons when something wasn't possible.

Admittedly I'm an Android-only CC user and have, so far, been spared any disruption to service.

To Alex, here's my personal feedback (no private conversations required) I won't care if you never add a single new CC feature as long as you keep the Android version running as-is on newer versions of Android (Google permitting).
I would love to know why!

Your opinion matters and feedback such as that doesn't help me drive our resources to making the experience more stable or better for you.

Please send us an email!

ccfeedback@goldtreeway.com
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Old 02-09-2020, 02:35 PM   #12
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<snip>

To Alex, here's my . . .
Who's Alex?

BR
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Old 02-09-2020, 02:47 PM   #13
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Who's Alex?

BR
The OP.
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Old 02-09-2020, 02:50 PM   #14
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Who's Alex?

BR
He stated his real name in the body of the text, but signed it with his handle
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Old 02-09-2020, 03:04 PM   #15
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The OP.
- Oops, my bad, I overlooked the "My name is Alex and I'm . . . [here to help]", I thought his name was 'Rev'. I was wondering if Jackie was reaching out to a newly discovered member of the CC development resources that Rev/Alex/Sam are driving ever forward

BR

Last edited by BetterRed; 02-09-2020 at 03:15 PM. Reason: add another cliché
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