Do you have any problems with SD cards in the Cybook?

diabloNL · 12-17-2007, 03:03 PM

Because I'm reading more and more about people that are having problems with SD cards in combination with the Cybook Gen 3, I thought it would be a good idea to start a poll to get an overview on how big the issue is.

delphidb96 · 12-17-2007, 05:06 PM

Quote:

Originally Posted by diabloNL

Because I'm reading more and more about people that are having problems with SD cards in combination with the Cybook Gen 3, I thought it would be a good idea to start a poll to get an overview on how big the issue is.

This is strange because Bookeen has, today, responded to a querying email I sent in stating they *do* test. I'm now posting the response I got from Bookeen.

**********************************

Hello Derek,

Sorry we have been a bit unresponsive on the issues raised by our customers and I hope that we will enhance this part of our company very fast.

We follow very closely these issues, the SD card problem is very annoying and we try to understand form where it can come from and how. In theory, it should not be possible, at least just after receiving the device because we always test the SD card reader.

The Library frozen issue, is also under investigation. We will clearly answer all these issues. And we will leave no one with a defective unit. We have been clearly surprised by our success and we are strengthening our support team to answer these questions and offering a good service support.

Regards,

Michael

divory · 12-17-2007, 06:15 PM

Good - I shall now wait for my reply. It is a shame for it is an excellent ebook reader and in combination with the leather case provides a very good reading experience.

David

diabloNL · 12-18-2007, 10:49 AM

I'm now charging it so I can't say if it works with a SD card. The only thing I could check was if the card locks inside and it does. But I have to say that pushing it until you hit the housing with your finger is not enough, you really need to press it further with your nail to get it to lock. Maybe that will help for the people who are having problems with that.

EDIT: Just tested it and it works fine. Although I needed to connect it to my PC first before the books placed in the "ebooks" folder on the SD card showed up on the Cybook. At first I inserted the SD card and when I then inserted it in my SD card reader on the PC there was a folder "ebooks". I placed some txt files in there but when I inserted the card in the Cybook they didn't show up.

So then I formatted the card again and inserted it back in the Cybook. After that I connected the Cybook to the computer and when it was ready installing drivers I placed some books in the folder "ebooks" on the SD card. Then they were showing up in the Cybook.

fugsly · 12-18-2007, 02:32 PM

It wouldn't lock in until i used the back of a pen then it clicked nicely in place. It does look like a slight design fault, goes too far in or something.

Not bothered so long as it works.

dobbyone · 12-23-2007, 12:42 PM

Indeed, I had to use my nail to get the SD card but it's not a big deal, I use the same technique with my phone. Anyway, I don't see a reason to take the card out as it appears as a drive once you connect the cybook.

heyjohn · 12-24-2007, 09:18 AM

Missing poll option: Some cards work, others don't. The 2GB Transcend card that shipped with my Cybook works fine. A 16MB card (formerly a "starter" card for a camera) does not. The Cybook will create the usual 3 directories on the card, but will not recognize any content placed in them.

johnabooth · 01-02-2008, 11:09 PM

Another missing poll option. My 2GB card that came with Bookeen works most of the time. Sometimes on startup it's not recognized and I have to pull it and put it back in. Annoying but minor -- love it all in all. Finally figured out my page turn freeze -- with the case on I tend to hit the upper right corner rather than "right" after a while.

-John

kakemoms · 01-05-2008, 05:28 AM

Quote:

Originally Posted by heyjohn

Missing poll option: Some cards work, others don't. The 2GB Transcend card that shipped with my Cybook works fine. A 16MB card (formerly a "starter" card for a camera) does not. The Cybook will create the usual 3 directories on the card, but will not recognize any content placed in them.

Almost the same here; although cybook does not make any directories onto my SD card, I can read it's content through Cybook. I.e. it pops up as two removeable drives of which one is the cybook internal and the other is the SD card in the cybook (a 256MB SanDisk card).

Creating directories on the card or placing files there seems to work, but the Cybook does not display it afterwards.. FAT or FAT32, case sensitive or not.. no solution yet.

PS: I also tried a card reader, but no luck; it displays the content, but files will not display on the cybook afterwards.

Snuffi · 01-07-2008, 10:54 AM

I have a Kingston 1MB card and never had any problems at all. I put all my books onto the chip and I never put it into a card reader, always connected the Cybook so I could at the same time take care of charging. Came preformatted out of the box (as I understand it normally all SD cards come preformatted) so I never had to do anything except put it into the device.

GoodHope · 01-07-2008, 11:58 AM

After having also the problem, that the cybook doesn't recognize my Panasonic 64MB SD-Card, (which is working in all other devices I have and I can mount and write on it through the cybook, but the files don' show up at library) I bought an Kingston 1 GB Micro SD with Adapter to SD and everything (exept autocreation of folders, which is of course not needed) is working fine now.

stefand · 01-12-2008, 08:04 AM

I have a 2GB "SecureDigital Fromel1" card and half of the time, the cybook doesn't recognize it, so I have to remove and insert it several times until it's recognized.
When I read a pdf form the Card, sometimes the cybook freezes and I have to do a reset.
The card works without any problems in my laptop cardreader and cellphone, so I don't think that there is any problem with it.

HarryT · 01-12-2008, 08:48 AM

Not a question of there being anything wrong with it - it's a question of compatibility. I'd suggest buying another card and trying that. A basic, cheap one.

stefand · 01-12-2008, 12:56 PM

I just put a two years old 2 GB "MMC Plus Kingston" card in the cybook and it seems to work without any problems, so it's in fact just a question of which card you have...
Maybe it would be helpfull for people who want to buy a new card to make a list of which cards work?

DaleDe · 01-14-2008, 12:15 PM

Quote:

Originally Posted by stefand

I just put a two years old 2 GB "MMC Plus Kingston" card in the cybook and it seems to work without any problems, so it's in fact just a question of which card you have...
Maybe it would be helpfull for people who want to buy a new card to make a list of which cards work?

There is already such a list on the wiki for the iLiad. Perhaps they use a similar controller and will use the same cards.

Dale

View Poll Results: Do you have any problems with SD cards in the Cybook?
No problem here!	34	69.39%
Don't have a SD card to test it.	4	8.16%
Yes, it doesn't lock when I push it inside.	4	8.16%
Yes, if I insert it the Cybook will not read it or hang.	7	14.29%
Voters: 49. You may not vote on this poll

12-17-2007, 03:03 PM	#1
diabloNL Gadget Force® Posts: 705 Karma: 2733 Join Date: Jun 2006 Location: The Netherlands Device: Sony PRS-300 + Cybook with funny screen :P	Do you have any problems with SD cards in the Cybook? Because I'm reading more and more about people that are having problems with SD cards in combination with the Cybook Gen 3, I thought it would be a good idea to start a poll to get an overview on how big the issue is. Last edited by diabloNL; 12-17-2007 at 03:07 PM.

12-18-2007, 10:49 AM	#4
diabloNL Gadget Force® Posts: 705 Karma: 2733 Join Date: Jun 2006 Location: The Netherlands Device: Sony PRS-300 + Cybook with funny screen :P	I'm now charging it so I can't say if it works with a SD card. The only thing I could check was if the card locks inside and it does. But I have to say that pushing it until you hit the housing with your finger is not enough, you really need to press it further with your nail to get it to lock. Maybe that will help for the people who are having problems with that. EDIT: Just tested it and it works fine. Although I needed to connect it to my PC first before the books placed in the "ebooks" folder on the SD card showed up on the Cybook. At first I inserted the SD card and when I then inserted it in my SD card reader on the PC there was a folder "ebooks". I placed some txt files in there but when I inserted the card in the Cybook they didn't show up. So then I formatted the card again and inserted it back in the Cybook. After that I connected the Cybook to the computer and when it was ready installing drivers I placed some books in the folder "ebooks" on the SD card. Then they were showing up in the Cybook. Last edited by diabloNL; 12-18-2007 at 11:43 AM.

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12-17-2007, 06:15 PM	#3
divory Member Posts: 14 Karma: 18 Join Date: Oct 2007 Location: UK Device: iLiad, Gen3, Sony 700, Opus, PB360	Good - I shall now wait for my reply. It is a shame for it is an excellent ebook reader and in combination with the leather case provides a very good reading experience. David

12-18-2007, 02:32 PM	#5
fugsly living dead girl Posts: 40 Karma: 10 Join Date: Nov 2007 Location: Glasgow, Scotland Device: sony 505	It wouldn't lock in until i used the back of a pen then it clicked nicely in place. It does look like a slight design fault, goes too far in or something. Not bothered so long as it works.

12-23-2007, 12:42 PM	#6
dobbyone Member Posts: 23 Karma: 10 Join Date: Dec 2007 Location: Zürich, Switzerland Device: Cybook Gen3, HTC Tytn II, DR1000S	Indeed, I had to use my nail to get the SD card but it's not a big deal, I use the same technique with my phone. Anyway, I don't see a reason to take the card out as it appears as a drive once you connect the cybook.

12-24-2007, 09:18 AM	#7
heyjohn Member Posts: 16 Karma: 10 Join Date: Dec 2007 Location: New Hampshire, USA Device: Cybook Gen3/Palm Zire	Missing poll option: Some cards work, others don't. The 2GB Transcend card that shipped with my Cybook works fine. A 16MB card (formerly a "starter" card for a camera) does not. The Cybook will create the usual 3 directories on the card, but will not recognize any content placed in them.

01-02-2008, 11:09 PM	#8
johnabooth Junior Member Posts: 2 Karma: 11 Join Date: Dec 2007 Device: Bookeen Gen3	Another missing poll option. My 2GB card that came with Bookeen works most of the time. Sometimes on startup it's not recognized and I have to pull it and put it back in. Annoying but minor -- love it all in all. Finally figured out my page turn freeze -- with the case on I tend to hit the upper right corner rather than "right" after a while. -John

01-07-2008, 10:54 AM	#10
Snuffi Addict Posts: 245 Karma: 718 Join Date: Dec 2007 Location: Vienna Device: Pocketbook Pro 612, Bookeen Cybook Gen3	I have a Kingston 1MB card and never had any problems at all. I put all my books onto the chip and I never put it into a card reader, always connected the Cybook so I could at the same time take care of charging. Came preformatted out of the box (as I understand it normally all SD cards come preformatted) so I never had to do anything except put it into the device.

01-07-2008, 11:58 AM	#11
GoodHope Junior Member Posts: 7 Karma: 10 Join Date: Nov 2007 Location: Germany Device: Cybook Gen3	After having also the problem, that the cybook doesn't recognize my Panasonic 64MB SD-Card, (which is working in all other devices I have and I can mount and write on it through the cybook, but the files don' show up at library) I bought an Kingston 1 GB Micro SD with Adapter to SD and everything (exept autocreation of folders, which is of course not needed) is working fine now.

01-12-2008, 08:04 AM	#12
stefand Junior Member Posts: 7 Karma: 10 Join Date: Jan 2008 Location: Germany Device: Cybook Gen3	I have a 2GB "SecureDigital Fromel1" card and half of the time, the cybook doesn't recognize it, so I have to remove and insert it several times until it's recognized. When I read a pdf form the Card, sometimes the cybook freezes and I have to do a reset. The card works without any problems in my laptop cardreader and cellphone, so I don't think that there is any problem with it.

01-12-2008, 08:48 AM	#13
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Not a question of there being anything wrong with it - it's a question of compatibility. I'd suggest buying another card and trying that. A basic, cheap one.

01-12-2008, 12:56 PM	#14
stefand Junior Member Posts: 7 Karma: 10 Join Date: Jan 2008 Location: Germany Device: Cybook Gen3	I just put a two years old 2 GB "MMC Plus Kingston" card in the cybook and it seems to work without any problems, so it's in fact just a question of which card you have... Maybe it would be helpfull for people who want to buy a new card to make a list of which cards work?

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