Troubleshooting voyage ignores DO_FACTORY_RESTORE

cynder · 06-05-2018, 07:38 PM

hi, everyone

i've searched the threads and haven't found anything quite like this. i have a 2 year old voyage, purchased new and working fine until now. hard restart takes me straight to my library, but the touchscreen is completely non-responsive. the side buttons let me scroll through the library screens to see the various books and collections, but nothing else.

i connected it to PC and created a DO_FACTORY_RESTORE file in the root directory. this has no effect on hard restart, still goes straight to the library page. is there any other way to force a factory reset?

grateful for any suggestions, cynder

cvkemp · 06-05-2018, 07:49 PM

Sounds like it has a hardware issue. The thing I can suggest is to contact Amazon support to see if they have any suggestions.

cynder · 06-05-2018, 08:13 PM

thanks for the feedback. i should have mentioned that it is out of warranty and amazon's idea of help is to offer me a discount on a new one.

06-05-2018, 07:38 PM	#1
cynder Junior Member Posts: 3 Karma: 10 Join Date: Jun 2018 Device: kindle	voyage ignores DO_FACTORY_RESTORE hi, everyone i've searched the threads and haven't found anything quite like this. i have a 2 year old voyage, purchased new and working fine until now. hard restart takes me straight to my library, but the touchscreen is completely non-responsive. the side buttons let me scroll through the library screens to see the various books and collections, but nothing else. i connected it to PC and created a DO_FACTORY_RESTORE file in the root directory. this has no effect on hard restart, still goes straight to the library page. is there any other way to force a factory reset? grateful for any suggestions, cynder

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Troubleshooting voyage ignores DO_FACTORY_RESTORE	cynder	Amazon Kindle	0	06-05-2018 07:32 PM
K5 FW 5.3.7.3 ignores ENABLE_DIAGS!	geekmaster	Kindle Developer's Corner	13	05-03-2016 02:04 PM
Paperwhite ignores indents	brahms	Kindle Formats	58	03-25-2016 01:58 AM
Kindle ignores Title Sort	Ravenswd	Devices	7	02-05-2013 11:04 AM
Calibre's reader ignores pagebreaks?	Joseph Picard	Conversion	3	06-01-2012 09:46 PM

06-05-2018, 07:49 PM	#2
cvkemp Loving life Posts: 1,412 Karma: 7991496 Join Date: Mar 2009 Location: Hot Springs Village, Arkansas Device: PaperWhite 5,iPhone 13, IPad, MacBook Air	Sounds like it has a hardware issue. The thing I can suggest is to contact Amazon support to see if they have any suggestions.

06-05-2018, 08:13 PM	#3
cynder Junior Member Posts: 3 Karma: 10 Join Date: Jun 2018 Device: kindle	thanks for the feedback. i should have mentioned that it is out of warranty and amazon's idea of help is to offer me a discount on a new one.

Advert