Calibre does not recognize my Kindle

[JOTAELEBE]

Hello everyone.

I have reviewed the posts related to this problem but in none I have found the solution. I have also read Kovid Goyal's sticky post "My device is not detected by calibre", but the problem continues.

My problem: CALIBRE 5.7.2 doesn't recognize my Kindle device.

And this is my situation:

1. I have a Kindle Paperwhite.
2. Windows 10 (64 bits) does recognize the device, it appears in the file explorer.
3. Until now I was connecting the device to CALIBRE on a computer (Windows 10, 64 bits) that has never given me a problem, but now having a new computer is when it doesn't work.
4. I have tried on different usb ports.
5. I have all the Kindle-related Device Interface plug-ins enabled.
6. There is no device in Preferences / Ignored Devices.
7. I include in an attached file the text that appears in debug device detection (in Preferences / Miscellaneous).

Can anybody help me???

Thank you very much in advance!!.

[PeterT]

The log shows calibre 3.8! Current calibre is 5.7.2. What version was on your other computer?

[DNSB]

Perhaps updating to calibre 5.7.2 64bit from calibre 3.8 32bit might help. calibre 3.8 was released in Sept. 2017 so if your Paperwhite is a 2018 model, might explain why it is not seen.

calibre 3.8 embedded-python: True is64bit: False
Windows-10-10.0.19041-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows

[JSWolf]

Originally Posted by JOTAELEBE

Hello everyone.

I have reviewed the posts related to this problem but in none I have found the solution. I have also read Kovid Goyal's sticky post "My device is not detected by calibre", but the problem continues.

You'll have to update your Calibre 3.8. It's too old to recognize your Kindle.

[JOTAELEBE]

You are absolutely right, although a week ago I downloaded CALIBRE, and I assumed it would be the latest version !!

Thank you very much to all three (PeterT, DNSB and JSWolf) for opening my eyes !!!

[guywire]

I think I didnt eject the paperwhite from the win 10 computer correctly. Now Caliber looks for drive H and can't find it. I
cant figure how to eject H because it shows up and then disappears fast. I think the problem is due to "the parameter is incorrect: H. what do I do?

calibre, version 5.9.0
ERROR: Debugging failed: Running debug device detection failed. Click Show Details for more information.

[WinError 87] The parameter is incorrect: 'H:'

Traceback (most recent call last):
File "calibre\gui2\device.py", line 89, in run
File "calibre\gui2\device.py", line 460, in _debug_detection
File "calibre\devices\__init__.py", line 170, in debug
File "calibre\devices\usbms\device.py", line 173, in total_space
File "calibre\devices\usbms\device.py", line 150, in _windows_space
OSError: [WinError 87] The parameter is incorrect: 'H:'

[JSWolf]

Originally Posted by guywire

I think I didnt eject the paperwhite from the win 10 computer correctly. Now Caliber looks for drive H and can't find it. I
cant figure how to eject H because it shows up and then disappears fast. I think the problem is due to "the parameter is incorrect: H. what do I do?

calibre, version 5.9.0
ERROR: Debugging failed: Running debug device detection failed. Click Show Details for more information.

[WinError 87] The parameter is incorrect: 'H:'

Traceback (most recent call last):
File "calibre\gui2\device.py", line 89, in run
File "calibre\gui2\device.py", line 460, in _debug_detection
File "calibre\devices\__init__.py", line 170, in debug
File "calibre\devices\usbms\device.py", line 173, in total_space
File "calibre\devices\usbms\device.py", line 150, in _windows_space
OSError: [WinError 87] The parameter is incorrect: 'H:'

Are you specifically trying to access your Kindle somehow as drive H? If that is the case, that's not the way to do it. You plug in the Kindle and let Calibre find it. Your Kindle may not be drive H.

[guywire]

Thanks for your reply. Im new at this. Before I was able to use calibre with no problem. Yesterday I got the "bright" idea to plug two kindles into the computer at one time so I could move a book from one to the other. something bad happened. 11 That caused two things I think.(1) The kindles were not ejected and both had to have a restart (long push on button) to become usable again and
(2) a mysterious drive H appeared in file search when I would usb the computer to the kindle. . A message would say "put a disc in drive H" this drive H would not stay on long enough to let me eject it.
below is a recent bug log that might help

Spoiler:

OSError: [WinError 87] The parameter is incorrect: 'H:'calibre Debug log
calibre 5.9 [64bit] embedded-python: True is64bit: True
Windows-10-10.0.19041 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.19041')
Python 3.8.5
Windows: ('10', '10.0.19041', '', 'Multiprocessor Free')
Interface language: None
calibre 5.9 [64bit] embedded-python: True is64bit: True
Windows-10-10.0.19041 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.19041')
Python 3.8.5
Windows: ('10', '10.0.19041', '', 'Multiprocessor Free')
Interface language: None
Turning on automatic hidpi scaling
devicePixelRatio: 1.0
logicalDpi: 96.0 x 96.0
physicalDpi: 100.86162790697674 x 100.55257731958763
Using calibre Qt style: True
[0.00] Starting up...
[0.00] Showing splash screen...
[0.77] splash screen shown
[0.77] Initializing db...
[0.78] db initialized
[0.78] Constructing main UI...
[1.73] main UI initialized...
[1.73] Hiding splash screen
Starting QuickView
[11.59] splash screen hidden
[11.59] Started up in 11.59 seconds with 49 books
Storage number map:
{(7, 0): [(5, 'C'), (6, 'D')], (7, 1): [(1, 'G')], (7, 2): [(1, 'H')]}
Storage number for USBSTOR\DISK&VEN_KINDLE&PROD_INTERNAL_STORAGE&REV_ 0401\G000PP129414158D&0: StorageDeviceNumber(type=7, number=2, partition_number=0)
Failed to get readonly status for drive: H with error: [WinError 87] The parameter is incorrect.
Drive letters for USBDevice(vendor_id=0x1949 product_id=0x324 bcd=0x401 devid=usb\vid_1949&pid_0324&rev_0401 devinst=11)
{'drive_letters': ['H'],
'pnp_id_map': {'H': '\\\\?\\usbstor#disk&ven_kindle&prod_internal_stor age&rev_0401#g000pp129414158d&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'},
'readonly_drives': set(),
'sort_map': {'H': (2, 1)}}
Unable to get free space for drive: H
[WinError 87] The parameter is incorrect: 'H:\\'
Ignoring the drive H because failed to get free space for it
Unable to open device
Traceback (most recent call last):
File "calibre\gui2\device.py", line 200, in do_connect
File "calibre\devices\usbms\device.py", line 819, in open
File "calibre\devices\usbms\device.py", line 271, in open_windows
calibre.devices.errors.DeviceError: Unable to detect any disk drives for the device: Amazon Kindle. Try rebooting

Connect to device failed, retrying in 5 seconds...
stdout+stderr from file dialog helper: [b'', b'']
piped data from file dialog helper: [b'\xebz\x84\xa0\xae\x18\xd7R\x15h\xab\x1bM\x05\xea \xc4\xef\xb8\x82\xb5Y\xf9\x13\xeb\xd4\xa1NGe\xa8U\ x17', b'C:\\Users\\Lex Grant\\Desktop\\Kindle\\Ministry of Utmost Happiness, The\\Munro, Alice']
Device using plugboard epub save_to_disk None
Device using plugboard mobi save_to_disk None
Storage number map:
{(7, 0): [(5, 'C'), (6, 'D')], (7, 1): [(1, 'G')], (7, 2): [(1, 'H')]}
Storage number for USBSTOR\DISK&VEN_KINDLE&PROD_INTERNAL_STORAGE&REV_ 0401\G000PP129414158D&0: StorageDeviceNumber(type=7, number=2, partition_number=0)
Failed to get readonly status for drive: H with error: [WinError 87] The parameter is incorrect.
Drive letters for USBDevice(vendor_id=0x1949 product_id=0x324 bcd=0x401 devid=usb\vid_1949&pid_0324&rev_0401 devinst=11)
{'drive_letters': ['H'],
'pnp_id_map': {'H': '\\\\?\\usbstor#disk&ven_kindle&prod_internal_stor age&rev_0401#g000pp129414158d&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'},
'readonly_drives': set(),
'sort_map': {'H': (2, 1)}}
Unable to get free space for drive: H
[WinError 87] The parameter is incorrect: 'H:\\'
Saved 1 books in 4.0 seconds
Ignoring the drive H because failed to get free space for it
Unable to open device
Traceback (most recent call last):
File "calibre\gui2\device.py", line 200, in do_connect
File "calibre\devices\usbms\device.py", line 819, in open
File "calibre\devices\usbms\device.py", line 271, in open_windows
calibre.devices.errors.DeviceError: Unable to detect any disk drives for the device: Amazon Kindle. Try rebooting

Device connect failed again, giving up
Storage number map:
{(7, 0): [(5, 'C'), (6, 'D')], (7, 1): [(1, 'G')], (7, 2): [(1, 'H')]}
Storage number for USBSTOR\DISK&VEN_KINDLE&PROD_INTERNAL_STORAGE&REV_ 0401\G000PP129414158D&0: StorageDeviceNumber(type=7, number=2, partition_number=0)
Failed to get readonly status for drive: H with error: [WinError 87] The parameter is incorrect.
Drive letters for USBDevice(vendor_id=0x1949 product_id=0x324 bcd=0x401 devid=usb\vid_1949&pid_0324&rev_0401 devinst=11)
{'drive_letters': ['H'],
'pnp_id_map': {'H': '\\\\?\\usbstor#disk&ven_kindle&prod_internal_stor age&rev_0401#g000pp129414158d&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'},
'readonly_drives': set(),
'sort_map': {'H': (2, 1)}}
Unable to get free space for drive: H
[WinError 3] The system cannot find the path specified: 'H:\\'
Ignoring the drive H because failed to get free space for it
Unable to open device
Traceback (most recent call last):
File "calibre\gui2\device.py", line 200, in do_connect
File "calibre\devices\usbms\device.py", line 819, in open
File "calibre\devices\usbms\device.py", line 271, in open_windows
calibre.devices.errors.DeviceError: Unable to detect any disk drives for the device: Amazon Kindle. Try rebooting

Connect to device failed, retrying in 5 seconds...
Storage number map:
{(7, 0): [(5, 'C'), (6, 'D')], (7, 1): [(1, 'G')]}
Storage number map:
{(7, 0): [(5, 'C'), (6, 'D')], (7, 1): [(1, 'G')]}
Drive letters for USBDevice(vendor_id=0x1949 product_id=0x324 bcd=0x401 devid=usb\vid_1949&pid_0324&rev_0401 devinst=11)
{'drive_letters': [],
'pnp_id_map': {},
'readonly_drives': set(),
'sort_map': {}}
Unable to open device
Traceback (most recent call last):
File "calibre\gui2\device.py", line 200, in do_connect
File "calibre\devices\usbms\device.py", line 819, in open
File "calibre\devices\usbms\device.py", line 271, in open_windows
calibre.devices.errors.DeviceError: Unable to detect any disk drives for the device: Amazon Kindle. Try rebooting

Device connect failed again, giving up

[guywire]

when I plug in the kindle now, Calibre doesnt find it.

[guywire]

Ok. Thanks for your help. What I did wrong was corrupt something in the Calibre program. I uninstalled it, reinstalled it, and saw that my computer was seeing the kindle by its name again. . I ejected the Kindle, and got the message that there was something wrong with my drive, did I want msoft to fix it. I said yes; it did something and said it was fixed. And now, my problem seems fixed. So thanks to anybody who even read my problem and thought about helping.