08-02-2013, 12:49 AM | #1 |
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Problems with Kobo Mini
I received my new Kobo Mini ereader last Monday 29/7/2013. As soon as I plugged it into my computer the Kobo desktop said it could not connect to the reader and Windows said the disk needed formatting before it can be used. I have been in contact with Kobo C/S in Canada and nothing they suggested worked (factory reset, different cable,different usb plugs and 3 different computers) I wondered if any one else with this problem has been able to solve it? Maybe there is some thing else I can try. I have a Kobo Touch for 2 years and a Kindle 4 and both work perfectly with my computer.
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08-02-2013, 12:59 AM | #2 | |
Bibliophagist
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Quote:
If you purchased the Mini from a local retailer, you may still be within their warranty/exchange period -- around here, it seems to be 2 weeks to 30 days for the brick and mortar stores after which they refer you to Kobo though the local Target seems to have the shortest time at 1 week. As you mention Kobo customer service in Canada, that suggests you are outside Canada and should be talking with Kobo about a warranty replacement unit. Good luck. Regards, David |
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08-02-2013, 01:42 AM | #3 | |
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Regards Roger |
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08-02-2013, 02:33 AM | #4 |
Wizard
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Have you tried to connect to wifi then register your reader with Kobo. It should then update your reader over wifi. Might be able to connect to your computer then.
What version of windows is on your computer? |
08-03-2013, 03:54 AM | #5 |
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Thanks for the suggestion I have done as you suggest and over wifi it updates to 2.6.1 but my Windows 8 computer still doesnt recognize the kobo mini. I wish there was some other way of loading free ebooks onto the kobo other than by usb.
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08-03-2013, 04:07 AM | #6 |
Wizard
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You know the Mini has a web browser right? You can use it to download books directly from places like Project Gutenberg. You can also load books into Calibre, start the content server, and download them to the Mini via the browser. There are some advantages to doing it via USB such as being able to send customised covers and set some metadata, but downloading via the browser is an option if USB is not working.
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08-03-2013, 06:17 AM | #7 | |
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08-03-2013, 06:29 AM | #8 | |
Wizard
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Can you try to plug it into another computer? That way, you'll know if the bad communication is only between one computer and the Mini. |
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08-03-2013, 07:01 AM | #9 | |
Grand Sorcerer
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Quote:
Having said that, I can think of a report that someone found that the internal SD card was faulty. They replaced that, put a new image on it and everything worked OK after that. If you want to try, there are instructions here to open the Mini and do this. |
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08-04-2013, 12:03 AM | #10 | |
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08-04-2013, 12:22 AM | #11 | |
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08-04-2013, 12:34 AM | #12 |
Gadget fiend
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If you purchased it using your credit card perhaps you can try and contact your card company to see if they are able to find contact details for the retailer. Sharing a name with a legitimate company almost makes it sound like it is not a legitimate company...
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08-04-2013, 12:45 AM | #13 |
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I purchased on my credit card via Paypal so I will wait a couple of days then open a Paypal dispute as the ereader is not fit for purpose. That may be the way to go. I agree it does appear this on-line retailer may not be a legitimate company.
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08-04-2013, 02:35 AM | #14 | |
Grand Sorcerer
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Quote:
If the contact from the site goes to Kobo in Canada, then it is their responsibility. At the least, they should be able to give you the correct contact details for the exchange. |
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08-04-2013, 03:11 AM | #15 |
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The company is angusandrobertson online. There web site FAQ states this;
Where Can I Find Your Stores? Angus & Robertson Online is not affilated with the Angus & Robertson store network operated by Supanews and we are unable to answer any queries relating to stores through the contact us page. If I had realized this earlier I would have gone to a bricks and mortar shop. It pays to do your homework before buying anything. |
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