Stuck / dead pixel?

romi · 05-08-2009, 12:24 PM

Hi everyone,

I noticed a tiny black dot at the lower third of my new CyBook Gen3 and wonder if this is normal, whether anyone has had this, whether there are prior experiences of warranty / replacements in this case?

It's not too bad, but if you're a perfectionist like me just start seeing just that one pixel and that drives you nuts.

I had one on my iPhone last year and Apple replaced the whole iPhone. Zero tolerance policy due to the small size of the display. They don't replace MacBooks with dead pixels for instance.

Thanks,

pdurrant · 05-08-2009, 12:53 PM

I'd email Bookeen. I haven't come across other reports, so it sounds like a rare problem that they should fix under warranty.

Quote:

Originally Posted by romi

Hi everyone,

I noticed a tiny black dot at the lower third of my new CyBook Gen3 and wonder if this is normal, whether anyone has had this, whether there are prior experiences of warranty / replacements in this case?

It's not too bad, but if you're a perfectionist like me just start seeing just that one pixel and that drives you nuts.

I had one on my iPhone last year and Apple replaced the whole iPhone. Zero tolerance policy due to the small size of the display. They don't replace MacBooks with dead pixels for instance.

Thanks,

romi · 05-13-2009, 03:03 PM

Thank you.

Actually it's an inverted pixel, so when the area is supposed to be all black, it turns white. Peculiar though that it's on even when the device is turned off. I'm waiting for an answer from bookeen. I wrote to their support@bookeen.com address a few days ago.

Godzil · 05-14-2009, 04:21 AM

Ho it's a funny thing

romi · 05-15-2009, 03:23 AM

Well, it's been a week now. No answer. My e-mail was actually very courteous, too.

discourse · 05-20-2009, 09:48 PM

Quote:

Originally Posted by romi

Well, it's been a week now. No answer. My e-mail was actually very courteous, too.

You will get a faster response if you call them after emailing them some pics of the problem. Their number is available somewhere on this forum.

05-08-2009, 12:24 PM	#1
romi CyBook Gen3 fan Posts: 21 Karma: 10 Join Date: May 2009 Device: CyBook Gen3	Stuck / dead pixel? Hi everyone, I noticed a tiny black dot at the lower third of my new CyBook Gen3 and wonder if this is normal, whether anyone has had this, whether there are prior experiences of warranty / replacements in this case? It's not too bad, but if you're a perfectionist like me just start seeing just that one pixel and that drives you nuts. I had one on my iPhone last year and Apple replaced the whole iPhone. Zero tolerance policy due to the small size of the display. They don't replace MacBooks with dead pixels for instance. Thanks,

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Kindle 3 screen: stuck pixel	cjottawa	Amazon Kindle	6	01-27-2011 05:20 PM
Opus Dead/Stuck Pixels?	AnemicOak	Bookeen	9	12-10-2009 09:47 AM
Dead pixel or need more charging?	teaberry	Sony Reader	7	03-13-2009 01:20 AM
Anyone know what sonys dead pixel policy is?	KamikazePanda	Sony Reader	1	06-27-2008 09:46 AM
Dead "pixel"	High 5	iRex	7	07-21-2006 12:38 PM

05-13-2009, 03:03 PM	#3
romi CyBook Gen3 fan Posts: 21 Karma: 10 Join Date: May 2009 Device: CyBook Gen3	Thank you. Actually it's an inverted pixel, so when the area is supposed to be all black, it turns white. Peculiar though that it's on even when the device is turned off. I'm waiting for an answer from bookeen. I wrote to their support@bookeen.com address a few days ago.

05-14-2009, 04:21 AM	#4
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	Ho it's a funny thing

05-15-2009, 03:23 AM	#5
romi CyBook Gen3 fan Posts: 21 Karma: 10 Join Date: May 2009 Device: CyBook Gen3	Well, it's been a week now. No answer. My e-mail was actually very courteous, too.

Advert

Advert