Warranty for a Sony prs600 bought overseas

lauranguyen · 09-22-2009, 08:30 AM

Hi,

I want a Sony prs 600 so badly, but I could not get one in Finland. After searching, finally i decide to order one from http://www.bhphotovideo.com.

Price is fine for me, but one thing I worry about, is the warranty. I saw this from the product details: 90-Days Labor & 1-Year Parts Limited Warranty. Anyone has experience pls help me to specify. I dont understand what will it cover (sorry for this stupid question)

In case there are problems, should I contact with bhphotovideo.com or Sony center in Finland? I dont have experience with online shopping so...

Thanks in advance.

Rgs,

Laura

Wetdogeared · 09-22-2009, 10:48 AM

I'm not sure if you've read this yet, but here is a copy of the Limited warranty for Digital Book Reader. (PDF)

I'm not sure how the warranty is handled outside of the US and Canada, or if it is even valid. Some of our other members should know.

Riocaz · 09-22-2009, 11:25 AM

In my experience warrenties are usually only valid in the country they were issued.

I've never been sure how that applies to grey market imports. (Like japanese consoles sold in shops in the UK)

zelda_pinwheel · 09-22-2009, 11:31 AM

i got my 600 from b&h as well (a friend brought it back for me from new york) and when i called the shop to be sure they had them in stock they guy told me they offer an insurance plan (i beleive it was 20-something $ for 1 year, or they have a 2-year option as well for a bit more, i forget exactly) and the insurance is international and covers all accidents (he gave me the examples of dropping it in the subway or spilling coffee on it). if you are a bit worried (and i can understand you might be) it could be a good solution for you. however, you might have to ship it back to them in case you need the insurance.

you could also check whether you can get coverage from your home insurance or through your credit card, apparently this is common.

Wetdogeared · 09-22-2009, 11:40 AM

Another little bit of info from Sonystyle.com

What is the Manufacturer's Limited Warranty?

Quote:

Sony warrants every product against defects in material or workmanship for a limited time. Duration of warranty coverage varies by product type.

If your product requires warranty service, you must contact Sony for instructions. For most products, you are responsible for delivering the product, freight prepaid, to Sony or a Sony Authorized Servicer. During the Limited Warranty period, Sony will, at its option repair or replace your product with new or refurbished parts or products.

HarryT · 09-22-2009, 11:45 AM

Sony Europe won't touch a Reader that's been bought in the US. If it does go wrong, you'll need to send it to Sony in the US for repair, and pay for them to return it to you. If you'd bought one anywhere in Europe, Sony would have repaired it for you in your own country.

Hughdal · 09-22-2009, 12:44 PM

The guys at B&H are real techno experts and if they offer a warrenty that's within your price range I would do it without any worries.

Hughdal

Treven · 09-22-2009, 03:26 PM

Although I live in the US, I am whole heartedly comfortable with B&H; I've done all my electronic shopping with them for a number of years. I feel you can trust what you've been told by their staff.

leandroide · 09-22-2009, 05:01 PM

Hi, Laura.

I don't know all the details, but I think that if you buy some item in a country in the European Union, I think that, legally, the warranty covers the item in all the European Union.

For example: here in Spain, Sony does not offer the Sony Reader. But I think that if you buy one in the UK, you bring it back to Spain and you have any problem, Sony Spain has to send the device to the UK to be fixed.

Besides, I think in the European Union they have to give you a full year warranty.

You have to confirm these things, but maybe you can consider buying the reader to some UK ebay seller.

Regards,

L.

BTW: I bought a PRS-505 from B&H Photovideo more than a year ago and they gave me a perfect service!!

lauranguyen · 09-23-2009, 04:21 AM

Hi,

Thank you all guys for your information and advice you gave.

I finally have decided to order from B&H and also i would consider the international insurance package.

I hope everything will be fine to me.

Great regards,

Laura

HarryT · 09-23-2009, 06:41 AM

Quote:

Originally Posted by leandroide

Hi, Laura.

I don't know all the details, but I think that if you buy some item in a country in the European Union, I think that, legally, the warranty covers the item in all the European Union.

For example: here in Spain, Sony does not offer the Sony Reader. But I think that if you buy one in the UK, you bring it back to Spain and you have any problem, Sony Spain has to send the device to the UK to be fixed.

That's absolutely right. If you live in the EU, and buy a Sony Reader from ANY country in the EU, you will be covered by the European warranty, even if the device is not officially sold in your country.

09-22-2009, 08:30 AM	#1
lauranguyen Junior Member Posts: 3 Karma: 10 Join Date: Sep 2009 Device: none	Warranty for a Sony prs600 bought overseas Hi, I want a Sony prs 600 so badly, but I could not get one in Finland. After searching, finally i decide to order one from http://www.bhphotovideo.com. Price is fine for me, but one thing I worry about, is the warranty. I saw this from the product details: 90-Days Labor & 1-Year Parts Limited Warranty. Anyone has experience pls help me to specify. I dont understand what will it cover (sorry for this stupid question) In case there are problems, should I contact with bhphotovideo.com or Sony center in Finland? I dont have experience with online shopping so... Thanks in advance. Rgs, Laura

09-22-2009, 11:31 AM	#4
zelda_pinwheel zeldinha zippy zeldissima Posts: 27,827 Karma: 921169 Join Date: Dec 2007 Location: Paris, France Device: eb1150 & is that a nook in her pocket, or she just happy to see you?	i got my 600 from b&h as well (a friend brought it back for me from new york) and when i called the shop to be sure they had them in stock they guy told me they offer an insurance plan (i beleive it was 20-something $ for 1 year, or they have a 2-year option as well for a bit more, i forget exactly) and the insurance is international and covers all accidents (he gave me the examples of dropping it in the subway or spilling coffee on it). if you are a bit worried (and i can understand you might be) it could be a good solution for you. however, you might have to ship it back to them in case you need the insurance. you could also check whether you can get coverage from your home insurance or through your credit card, apparently this is common. Last edited by zelda_pinwheel; 09-22-2009 at 11:50 AM.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
iPhone Bought a new iPhone.. which warranty/insurance should I buy?	komugi	Apple Devices	9	02-03-2010 07:09 PM
Sony ebooks - purchase of Overseas	anniebh	Sony Reader	1	08-10-2009 09:04 AM
Buying Sony 505 from overseas	Bren423	Sony Reader	6	03-01-2009 08:42 PM
Warranty for Overseas Customers	swanson37	Sony Reader	4	04-26-2008 04:42 AM
Ordering Sony PRS-505 from Overseas	tzutolin	Sony Reader	18	10-10-2007 10:35 AM

09-22-2009, 10:48 AM	#2
Wetdogeared Storm Surge'n Posts: 5,776 Karma: 8213195 Join Date: Nov 2008 Location: Lobster Capital Device: S0ny PRS-300/350/505/700/T1	I'm not sure if you've read this yet, but here is a copy of the Limited warranty for Digital Book Reader. (PDF) I'm not sure how the warranty is handled outside of the US and Canada, or if it is even valid. Some of our other members should know.

09-22-2009, 11:25 AM	#3
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	In my experience warrenties are usually only valid in the country they were issued. I've never been sure how that applies to grey market imports. (Like japanese consoles sold in shops in the UK)

09-22-2009, 11:45 AM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Sony Europe won't touch a Reader that's been bought in the US. If it does go wrong, you'll need to send it to Sony in the US for repair, and pay for them to return it to you. If you'd bought one anywhere in Europe, Sony would have repaired it for you in your own country.

09-22-2009, 12:44 PM	#7
Hughdal Connoisseur Posts: 77 Karma: 3961 Join Date: Mar 2007 Device: Ex Sony-Ex Nook-New PW User	The guys at B&H are real techno experts and if they offer a warrenty that's within your price range I would do it without any worries. Hughdal

09-22-2009, 03:26 PM	#8
Treven Addict Posts: 222 Karma: 680 Join Date: Jun 2009 Location: the Left Coast Device: iPad	Although I live in the US, I am whole heartedly comfortable with B&H; I've done all my electronic shopping with them for a number of years. I feel you can trust what you've been told by their staff.

09-22-2009, 05:01 PM	#9
leandroide Zealot Posts: 144 Karma: 92 Join Date: May 2006 Location: Vigo, Spain Device: Papyre 6.1 (Hanlin V3)	Hi, Laura. I don't know all the details, but I think that if you buy some item in a country in the European Union, I think that, legally, the warranty covers the item in all the European Union. For example: here in Spain, Sony does not offer the Sony Reader. But I think that if you buy one in the UK, you bring it back to Spain and you have any problem, Sony Spain has to send the device to the UK to be fixed. Besides, I think in the European Union they have to give you a full year warranty. You have to confirm these things, but maybe you can consider buying the reader to some UK ebay seller. Regards, L. BTW: I bought a PRS-505 from B&H Photovideo more than a year ago and they gave me a perfect service!!

09-23-2009, 04:21 AM	#10
lauranguyen Junior Member Posts: 3 Karma: 10 Join Date: Sep 2009 Device: none	Hi, Thank you all guys for your information and advice you gave. I finally have decided to order from B&H and also i would consider the international insurance package. I hope everything will be fine to me. Great regards, Laura

Advert

Advert