failed to send mail

li2boca · 11-07-2010, 09:30 AM

All of a sudden I'm getting this when I try to send a book to free.kindle.com:

Family Ties: A Novel

Failed to send mail: SMTPServerDisconnected('Connection unexpectedly closed',)
Traceback (most recent call last):
File "site-packages\calibre\gui2\device.py", line 646, in _send_mails
File "site-packages\calibre\utils\smtp.py", line 87, in sendmail
File "site-packages\calibre\utils\smtp.py", line 79, in sendmail_direct
IOError: Failed to send mail: SMTPServerDisconnected('Connection unexpectedly closed',)

My internet is working fine......any help appreciated

kovidgoyal · 11-07-2010, 10:54 AM

setup a free gmail account and use that to send your mail.

li2boca · 11-07-2010, 11:53 AM

I've notice I'm not the only one with this problem, however, there doesn't seem to be a fix for it except to use Gmail. For Calibre to suddenly start issuing this error message is bizzare...I can't believe there is no fix for it. Thanks.

chaley · 11-07-2010, 01:09 PM

Most likely the problem arose because your ISP changed their mail server and no longer accepts SSL or TLS connections on the port you are using. Another option is that they changed to pop-authenticate-before-send. Or introduced a mail proxy. Or any number of other options.

As for whether there is a fix: of course there is. All you need to do is figure out what protocol your ISP wants, then change calibre's code to use it. Voila!

li2boca · 11-07-2010, 01:30 PM

Geez..is that all? LOL. Easy for you to say, but I wouldn't know where to begin. Thanks.

kovidgoyal · 11-07-2010, 01:34 PM

which is why I said, use a free gmail account.

sussexsue · 11-12-2010, 05:47 PM

I have been using my Gmail address and the news has been happily sending for a couple of weeks. Then over the last couple of days I am getting the "Failed to send e-mail message". As far as I know nothing has changed, and I have checked the settings in Calibre and they look OK???

tjk · 11-13-2010, 08:49 AM

I'm getting a similar problem, but only when sending one specific news feed, the Wall Street Journal (subscription) and only in the past couple of days.

Calibre downloads the feed fine, packages it into mobi format, but then I get an error when sending (automatically or manually) via gmail:

ERROR: Failed to email books: Failed to email the following books:

The Wall Street Journal

Connection unexpectedly closed
Traceback (most recent call last):
File "site-packages\calibre\gui2\device.py", line 646, in _send_mails
File "site-packages\calibre\utils\smtp.py", line 104, in sendmail
File "smtplib.py", line 712, in sendmail
File "smtplib.py", line 438, in rset
File "smtplib.py", line 363, in docmd
File "smtplib.py", line 340, in getreply
SMTPServerDisconnected: Connection unexpectedly closed

Two things about this really puzzle me (and I will freely admit that I am far better at identifying a problem than diagnosing it, let alone solving it). First, this only happens with WSJ, not with any of my other feeds. Second, when I go to the gmail account used to send the feed to my Kindle it appears to have been sent without a problem. I can click on the mobi file and Kindle for PC opens it without a problem, the whole feed is there.

So it appears calibre is telling me it wasn't sent, gmail says it was and has the file to prove it, and my Kindle is unaware any of this is going on. I strongly suspect the problem is at my end (i.e., between my ears) but I don't have a clue what it might be. The only thing I can think of is that the WSJ file is much bigger than the other feeds, almost 10mb and never less than 7mb. Does anyone have any ideas? Thanks!

BTW, I absolutely love what calibre does for me. It made my Kindle ten times more useful than I thought it would be when I bought it.

P.S. - This problem still occurs after updating from version 0.7.27 to 0.7.28

tjk · 11-13-2010, 09:06 AM

Further update on the issue I just mentioned.

I can use the web browser feature of my Kindle 3 to log onto my gmail account and download the WSJ mobi file. It's fine as a workaround, but I'd prefer to get it working the old fashioned way as I am completely lazy.

Thanks.

kovidgoyal · 11-13-2010, 12:10 PM

Hmm, it's most likely something to do with the download size. It may be that Amazon has limited the size of email attachments recently to be less than the size of that file.

nickredding · 11-13-2010, 07:34 PM

Quote:

Originally Posted by kovidgoyal

Hmm, it's most likely something to do with the download size. It may be that Amazon has limited the size of email attachments recently to be less than the size of that file.

I don't think so--I've been getting this problem lately with auto-send of WSJ and other newspapers. Repeating the send from the Calibre UI has always succeeded.

I actually think the problem is with Gmail--Google may be having some connectivity or bandwidth issues that causes it to sporadically terminate the mail server connection.

nickredding · 11-13-2010, 07:41 PM

Quote:

Originally Posted by tjk

... when I go to the gmail account used to send the feed to my Kindle it appears to have been sent without a problem. I can click on the mobi file and Kindle for PC opens it without a problem, the whole feed is there.

So it appears calibre is telling me it wasn't sent, gmail says it was and has the file to prove it, and my Kindle is unaware any of this is going on.

I've seen this too--seems that Gmail puts the email in the "Sent Mail" folder before it tries to send it on to its destination. Hmmm...perhaps it's the Amazon mail server that's sporadically terminating connections and not Gmail at all (as I speculated in my previous post). If Amazon dumps the connection before message transmission is complete, that would cause Gmail to report failure even though the message is sitting in the Sent Mail folder.

tjk · 11-13-2010, 09:45 PM

Thanks, guys, that's what struck me as weird. gmail's premature placement of items as "sent" is misleading, if that's in fact what it does. Good to hear nickredding had success resending these failed items, I have not. Still not clear how calibre knows it failed if gmail didn't. Is the program psychic?

Will update if the situation resolves itself, as in the case that gmail or Amazon has had glitches.

nickredding · 11-14-2010, 10:56 AM

An update on this problem--I'm now convinced it's a Gmail issue. I had two news feeds fail this morning, the 1MB Victoria Times Colonist and the 7MB NY Times. Four other feeds succeeded. The Victoria paper successfully went after I did a manual send, but the NYT would not. However, sending the NYT from my Cox email account worked first time.

BTW Amazon says its document size limit is 50MB, so that's not the issue.

kovidgoyal · 11-14-2010, 11:05 AM

try using your ISP's mail server and see if that works.

11-07-2010, 09:30 AM	#1
li2boca Junior Member Posts: 9 Karma: 10 Join Date: Oct 2010 Device: kindle	failed to send mail All of a sudden I'm getting this when I try to send a book to free.kindle.com: Family Ties: A Novel Failed to send mail: SMTPServerDisconnected('Connection unexpectedly closed',) Traceback (most recent call last): File "site-packages\calibre\gui2\device.py", line 646, in _send_mails File "site-packages\calibre\utils\smtp.py", line 87, in sendmail File "site-packages\calibre\utils\smtp.py", line 79, in sendmail_direct IOError: Failed to send mail: SMTPServerDisconnected('Connection unexpectedly closed',) My internet is working fine......any help appreciated

11-13-2010, 08:49 AM	#8
tjk Member Posts: 12 Karma: 10 Join Date: Oct 2010 Location: NYC Device: Kindle 3	I'm getting a similar problem, but only when sending one specific news feed, the Wall Street Journal (subscription) and only in the past couple of days. Calibre downloads the feed fine, packages it into mobi format, but then I get an error when sending (automatically or manually) via gmail: ERROR: Failed to email books: Failed to email the following books: The Wall Street Journal Connection unexpectedly closed Traceback (most recent call last): File "site-packages\calibre\gui2\device.py", line 646, in _send_mails File "site-packages\calibre\utils\smtp.py", line 104, in sendmail File "smtplib.py", line 712, in sendmail File "smtplib.py", line 438, in rset File "smtplib.py", line 363, in docmd File "smtplib.py", line 340, in getreply SMTPServerDisconnected: Connection unexpectedly closed Two things about this really puzzle me (and I will freely admit that I am far better at identifying a problem than diagnosing it, let alone solving it). First, this only happens with WSJ, not with any of my other feeds. Second, when I go to the gmail account used to send the feed to my Kindle it appears to have been sent without a problem. I can click on the mobi file and Kindle for PC opens it without a problem, the whole feed is there. So it appears calibre is telling me it wasn't sent, gmail says it was and has the file to prove it, and my Kindle is unaware any of this is going on. I strongly suspect the problem is at my end (i.e., between my ears) but I don't have a clue what it might be. The only thing I can think of is that the WSJ file is much bigger than the other feeds, almost 10mb and never less than 7mb. Does anyone have any ideas? Thanks! BTW, I absolutely love what calibre does for me. It made my Kindle ten times more useful than I thought it would be when I bought it. P.S. - This problem still occurs after updating from version 0.7.27 to 0.7.28 Last edited by tjk; 11-13-2010 at 08:52 AM.

11-13-2010, 09:45 PM	#13
tjk Member Posts: 12 Karma: 10 Join Date: Oct 2010 Location: NYC Device: Kindle 3	Thanks, guys, that's what struck me as weird. gmail's premature placement of items as "sent" is misleading, if that's in fact what it does. Good to hear nickredding had success resending these failed items, I have not. Still not clear how calibre knows it failed if gmail didn't. Is the program psychic? Will update if the situation resolves itself, as in the case that gmail or Amazon has had glitches. Last edited by tjk; 11-13-2010 at 09:48 PM.

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11-07-2010, 10:54 AM	#2
kovidgoyal creator of calibre Posts: 43,858 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	setup a free gmail account and use that to send your mail.

11-07-2010, 11:53 AM	#3
li2boca Junior Member Posts: 9 Karma: 10 Join Date: Oct 2010 Device: kindle	I've notice I'm not the only one with this problem, however, there doesn't seem to be a fix for it except to use Gmail. For Calibre to suddenly start issuing this error message is bizzare...I can't believe there is no fix for it. Thanks.

11-07-2010, 01:09 PM	#4
chaley Grand Sorcerer Posts: 11,741 Karma: 6997045 Join Date: Jan 2010 Location: Notts, England Device: Kobo Libra 2	Most likely the problem arose because your ISP changed their mail server and no longer accepts SSL or TLS connections on the port you are using. Another option is that they changed to pop-authenticate-before-send. Or introduced a mail proxy. Or any number of other options. As for whether there is a fix: of course there is. All you need to do is figure out what protocol your ISP wants, then change calibre's code to use it. Voila!

11-07-2010, 01:30 PM	#5
li2boca Junior Member Posts: 9 Karma: 10 Join Date: Oct 2010 Device: kindle	Geez..is that all? LOL. Easy for you to say, but I wouldn't know where to begin. Thanks.

11-07-2010, 01:34 PM	#6
kovidgoyal creator of calibre Posts: 43,858 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	which is why I said, use a free gmail account.

11-12-2010, 05:47 PM	#7
sussexsue Junior Member Posts: 1 Karma: 10 Join Date: Nov 2010 Device: Kindle	I have been using my Gmail address and the news has been happily sending for a couple of weeks. Then over the last couple of days I am getting the "Failed to send e-mail message". As far as I know nothing has changed, and I have checked the settings in Calibre and they look OK???

11-13-2010, 09:06 AM	#9
tjk Member Posts: 12 Karma: 10 Join Date: Oct 2010 Location: NYC Device: Kindle 3	Further update on the issue I just mentioned. I can use the web browser feature of my Kindle 3 to log onto my gmail account and download the WSJ mobi file. It's fine as a workaround, but I'd prefer to get it working the old fashioned way as I am completely lazy. Thanks.

11-13-2010, 12:10 PM	#10
kovidgoyal creator of calibre Posts: 43,858 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Hmm, it's most likely something to do with the download size. It may be that Amazon has limited the size of email attachments recently to be less than the size of that file.

11-14-2010, 10:56 AM	#14
nickredding onlinenewsreader.net Posts: 324 Karma: 10143 Join Date: Dec 2009 Location: Phoenix, AZ & Victoria, BC Device: Kindle 3, Kindle Fire, IPad3, iPhone4, Playbook, HTC Inspire	An update on this problem--I'm now convinced it's a Gmail issue. I had two news feeds fail this morning, the 1MB Victoria Times Colonist and the 7MB NY Times. Four other feeds succeeded. The Victoria paper successfully went after I did a manual send, but the NYT would not. However, sending the NYT from my Cox email account worked first time. BTW Amazon says its document size limit is 50MB, so that's not the issue.

11-14-2010, 11:05 AM	#15
kovidgoyal creator of calibre Posts: 43,858 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	try using your ISP's mail server and see if that works.

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